Delhi It operations manager Jobs – 485 Open Jobs Today

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Manager | ITSM (IT Service Management) | Delhi | ServiceNow

Deloitte -
Delhi

Apply Now

Job details

Qualifications

Jira
BCS
Authentication
SSO
Knowledge management
System administration
Computer Science
Incident management
SCCM
BMC Remedy
IT service management
Analysis skills
Bachelor's degree
ITIL
Continuous integration
REST
APIs
ServiceNow
Communication skills
Intune
Information Technology

Full job description

Manager | ITSM (IT Service Management) | Delhi | ServiceNow

Job requisition ID : 105022
Location: Delhi
Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

We are looking for an experienced ServiceNow ITSM Developer with 9–12 years of hands-on experience in implementing, configuring, and supporting ServiceNow ITSM solutions. The ideal candidate will have strong expertise in Incident , alert correlation, noise reduction, integrations with monitoring tools, and automation to support enterprise IT operations.

ITSM Build and Custom Applications, Service Catalogues, Integration
ITSM Configuring Notifications, SLAs, Service Operations Workbench
Build ITSM dashboards using ServiceNow Performance Analytics and reporting
ITSM – Advance workflows, GenAi, Agentic workflow solutions , NowAssist, VA chat, ITIL 4 aligned ITSM module implementation
ITAM – Asset management workflows , HW & SW asset management workflows, procurement, onboarding, HW/SW catalogues, Provisioning, tracking, retiral configuration and reporting Dashboard configuration
ITAM – build integration with ITAM discovery and source systems ( SCCM, Airwatch, Intune) , good to have capability using integration with provision tools
Good to have HAM Pro , SAM pro capability using Publisher pack configuration

Education - UG & Above

Key Responsibilities:

Gather, analyze, and document business and technical requirements related to ITIL 4 aligned IT Service Management and IT Asset Management
ITSM Developer
Build workflows and configuration with ITIL 4 aligned ServiceNow ITSM module implementation
Configuring Notifications, SLAs, Service Operations Workbench
Build ITSM dashboards using ServiceNow Performance Analytics, NowAssist , GenAI and reporting
Integrate with MS Team , SSO, AD,
ITAM
Asset management workflows , HW & SW asset management workflows, procurement, onboarding, HW/SW catalogues, Provisioning, tracking, retiral configuration and reporting Dashboard configuration
Build integration with ITAM discovery and source systems ( SCCM, Airwatch, Intune) , good to have capability using integration with provision tools
Good to have HAM Pro , SAM pro capability using Publisher pack configuration

Configure, customize, and enhance ServiceNow ITSM capabilities, including: NowAssist , Major Incident Management, Knowledge Management, walk-up experience and Work place automations

Integrate ServiceNow ITSM with third-party ITSM tools (e.g., Remedy, ServiceNow , JIRA etc ) using REST APIs, connectors, and MID Servers

Configure Incident and Change integrations to enable automated ticket creation and lifecycle management from alerts

Develop automation using Flow Designer for: Automated incident creation and updates

CI and service impact updates

Work closely with CMDB and Service Mapping teams to ensure accurate CI and service context for events and alerts

Tune and optimize ITSM to improve performance, scalability, and accuracy

Resolve MID Server and integration problems

Assist in ServiceNow upgrades, update set migrations, testing, and production deployments

Create and maintain technical documentation, configuration guides, and operational runbooks

Ensure implementations align with ServiceNow best practices, governance models, and ITIL standards

Key skills required

Bachelor’s degree in Computer Science, Information Technology, or a related field

5-8 years of hands-on experience with ServiceNow ITSM, ITAM .

Good to have capability on other ServiceNow modules like HRSD,CSM, ITOM, CMDB experience

Strong expertise in: ITSM , ITAM, HAM , SAM

Strong experience in ITSM , ITAM Integration with Enterpeise systems

Hands-on experience integrating ServiceNow with AD, SSO.

Hands on experience in integration using OAuth and latest authentication methods for integration

Strong understanding of MID Server architecture and troubleshooting

Experience with Flow Designer, workflow editor and automation

Solid understanding of ITIL processes, especially Event, Incident, and Change Management

Strong analytical, troubleshooting, and problem-solving skills

Excellent communication, documentation, and stakeholder management skills

Experience working with global, cross-functional operations teams

Preferred Skills:

ServiceNow Certified System Administrator (CSA)

ServiceNow CIS ITSM certification (preferred)

ServiceNow ITAM HAM, SAM certification / micro certification (preferred)

Experience with:

ITSM

ITAM

Flow Designer

MID Server, Integrations

HAM, SAM

Candidate must visit the office as per Deloitte and Client ways of working

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.

Apply Now

Refine Your Search

it operations manager jobs in delhi

Manager | ITSM (IT Service Management) | Delhi | ServiceNow

Senior Program Manager, APJC TA Operations & Technology Business Lead

IT Manager

Manager | Energy | Delhi | Operations, Industry & Domain Solutions | ERI Solutions

Chief Technology Officer (CTO)

Operations Manger

Operations Manager

IT & Software Development Specialist

Ecommerce Operations Manager (BizOps) — GridRay

PROJECT MIS EXECUTIVE

ERP & MIS Manager

Technology Operations Lead

Assistant Manager - Bid Management

Procurement Specialist – IT, IoT & ELV Solutions

HR Manager

Quality Control Field Operations Manager

Manager | S&P - Cost TakeOut | Delhi | Supply Chain & Network Operations

Associate Director | S&P - Cost TakeOut | Delhi | Supply Chain & Network Operations

Manager | D365 F&O - Functional SCM | Delhi | Emerging ERP Solutions

Senior Technical Account Manager

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