Goa Guest experience manager Jobs – 170 Open Jobs Today

General Manager - Guest Experience & Operations
The Staymaster —Saligao, Goa
- ₹80,000 - ₹1,25,000 a month
- Full-time
- Hospitality
- English
- Microsoft Office
- Paid time off
- Paid sick time
Quick apply
5d
Guest Service Manager
Atithyam Guest experiences Pvt Ltd —Panaji, Goa
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Quick apply
Guest Experience Manager
Gracious Homes Pvt Ltd —Pilerne, Goa
- ₹30,000 - ₹40,000 a month
- Full-time
- Hospitality
- English
- Bachelor's degree
Quick apply
3d
Property Manager
Unseen —Assagao, Goa
- ₹40,000 - ₹60,000 a month
- Full-time
- Hospitality
- In-person
- Guest services
- Food provided
Quick apply
F&B Manager
Regenta Baywatch Resort —Colva, Goa
- ₹40,000 - ₹55,000 a month
- Weekend availability
- Management
- Bachelor's degree
- Budgeting
- Health insurance
- Paid time off
Quick apply
6d
Bar Manager (Quick Hire)
Coffee Culture —Goa, Goa
- ₹30,000 - ₹40,000 a month
- Weekend availability
- Hospitality
- Inventory control
- Customer service
- Cell phone reimbursement
- Food provided
Quick apply
Food & Beverage Manager
The Staymaster —Saligao, Goa
- ₹50,000 - ₹70,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Inventory management
- Paid time off
- Paid sick time
Quick apply
8d
Duty Manager
Baywatch Resort —Colva, Goa
- ₹30,000 - ₹35,000 a month
- Weekend availability
- Hospitality
- Management
- Customer service
- Health insurance
- Paid time off
Quick apply
4h
General Manager
Thalassa Greek Taverna —Solim, Goa
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Hospitality
- In-person
- Leadership
- Food provided
Quick apply
Resort Manager
Goenca Reosts Pvt Ltd —Calangute, Goa
- Full-time
- Hospitality
- Customer service
- Business Administration
Quick apply
Bar Manager
Thalassa Greek Taverna —Solim, Goa
- ₹45,000 - ₹60,000 a month
- Weekend availability
- Hospitality
- Inventory control
- Team management
Quick apply
Front Desk Manager
Thalassa Greek Taverna —Solim, Goa
- ₹40,000 - ₹50,000 a month
- Weekend availability
- Hospitality
- Team management
- Front desk
- Food provided
Quick apply
Customer Relationship Manager
Susegad Getaways Pvt Ltd —North Goa District, Goa
- From ₹35,000 a month
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
Quick apply
Restaurant Manager
Binge Consulting —Panaji, Goa
- Up to ₹75,000 a month
- Full-time
- Hospitality
- Management
- Inventory management
Quick apply
8d
Senior Specialist- Learning & Development
StayVista —Goa
- Hospitality
- English
- Bachelor's degree
Quick apply
Assistant Manager Learning & Development (Cluster Role)
IBIS STYLES —Vagator, Goa
- Full-time
- Hospitality
- Computer literacy
- Windows
Quick apply
Front Office Manager
White Wharf Beach Resort in Morjim Goa —Pernem, Goa
- ₹60,000 - ₹70,000 a month
- Weekend availability
- Microsoft Office
- Administrative experience
- Front desk
- Food provided
Quick apply
12d
Property Manager
Jaglax Hospitality —Arpora, Goa
- ₹45,000 - ₹70,000 a month
- Full-time
- Hospitality
- English
- Plumbing
- Paid time off
- Food provided
Quick apply
Manager Food & Beverage
CGH Earth SAHA —South Goa District, Goa
- ₹35,000 - ₹42,000 a month
- Full-time
- Customer service
- Food service
- In-person
- Health insurance
- Paid time off
Quick apply
11d
Operations Manager
Jaglax Homes —Arpora, Goa
- ₹45,000 - ₹55,000 a month
- Full-time
- Hospitality
- English
- Bachelor's degree
- Paid time off
- Food provided
Quick apply
8d

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General Manager - Guest Experience & Operations

The Staymaster
Saligao, Goa

Quick apply

Job details

Full-time
₹80,000 - ₹1,25,000 a month
5 days ago

Benefits

Provident Fund
Paid time off
Paid sick time

Qualifications

Hospitality
Succession planning
Operations management
English
Technical support
Microsoft Office
Master's degree
Quality assurance
Bachelor's degree
Hospitality Management
Relationship management
Business Administration
Guest services
Leadership
Communication skills
Senior leadership

Full job description

Job Summary

We are seeking an experienced and dynamic Head – Guest Experience & Operations to lead and oversee all aspects of guest satisfaction, property operations, service excellence, and team performance across our portfolio of luxury villas and vacation rental properties.

The ideal candidate will possess 12–15 years of experience in luxury villa rentals, vacation homes, resorts, or reputed hotel chains and demonstrate a proven ability to drive operational excellence, elevate guest experiences, and build high-performing teams.

This role will be responsible for ensuring seamless operations, maintaining service standards, managing stakeholder relationships, and implementing strategies that enhance guest satisfaction, operational efficiency, and business growth.

Key ResponsibilitiesGuest Experience Leadership

Design and implement guest experience strategies that deliver exceptional service throughout the guest journey.
Monitor guest feedback, reviews, and satisfaction metrics across all channels.
Drive continuous improvement initiatives to enhance guest engagement and loyalty.
Ensure timely and effective resolution of escalated guest complaints and service recovery situations.
Establish and maintain luxury hospitality service standards across all properties.

Operations Management

Oversee day-to-day operations of all villa and vacation rental properties.
Ensure properties are maintained to the highest operational and quality standards.
Develop, implement, and monitor SOPs for all operational functions.
Conduct regular operational audits and inspections to ensure compliance and consistency.
Ensure seamless coordination between Guest Relations, Reservations, Housekeeping, Maintenance, and Property Management teams.

Team Leadership & Development

Lead, mentor, and develop multi-functional teams across guest relations and operations.
Establish departmental goals, KPIs, and performance standards.
Conduct performance reviews and succession planning initiatives.
Foster a culture of accountability, ownership, collaboration, and service excellence.
Identify training needs and implement development programs.

Property & Owner Relations

Build and maintain strong relationships with property owners and stakeholders.
Act as the primary escalation point for owner concerns and operational issues.
Ensure owner expectations are consistently met through proactive communication and service delivery.
Support onboarding and operational integration of new properties.

Revenue & Business Performance

Collaborate with Revenue Management and Sales teams to optimize occupancy and profitability.
Monitor key performance metrics and operational costs.
Recommend initiatives that improve operational efficiency and guest retention.
Support strategic growth plans and business expansion initiatives.

Quality Assurance & Compliance

Ensure compliance with all regulatory, legal, health, and safety requirements.
Develop quality assurance frameworks and service benchmarks.
Conduct periodic audits and implement corrective action plans.
Ensure consistent adherence to company policies and hospitality standards.

Reporting & Analytics

Prepare and present regular operational performance reports to senior leadership.
Analyze guest feedback, complaint trends, service metrics, and operational KPIs.
Use data-driven insights to improve service quality and operational effectiveness.

Key Performance Indicators (KPIs)

Guest Satisfaction Score (GSS)
Net Promoter Score (NPS)
Online Review Ratings
Guest Complaint Resolution Time
Occupancy & Repeat Guest Percentage
Property Audit Scores
Owner Satisfaction
Team Retention & Productivity
Operational Compliance Scores

Qualifications & Experience

Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
Master's Degree preferred.
Minimum 12–15 years of progressive experience in hospitality operations and guest experience management.
Mandatory experience in luxury villa rentals, vacation rental businesses, resorts, serviced villas, or reputed hotel chains.
Minimum 5 years in a senior leadership role managing multi-property operations.
Strong understanding of luxury hospitality standards and guest service excellence.
Experience managing large teams and cross-functional departments.
Proven ability to drive operational improvements and business growth.

Skills & Competencies

Leadership & Team Development
Luxury Guest Experience Management
Hospitality Operations Management
Service Recovery & Conflict Resolution
Strategic Planning & Execution
Stakeholder & Owner Management
Revenue Awareness & Cost Control
Process Improvement
Data Analysis & Reporting
Excellent Communication & Relationship Management Skills

Preferred Industry Background

Candidates from luxury villa rental companies, boutique hospitality groups, resorts, premium serviced apartments, or established hotel chains such as Marriott, Taj, Oberoi, Hyatt, Hilton, IHG, Accor, or similar hospitality brands will be preferred.

Pay: ₹80,000.00 - ₹125,000.00 per month

Benefits:

Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in goa

General Manager - Guest Experience & Operations

Guest Service Manager

Guest Experience Manager

Property Manager

F&B Manager

Bar Manager (Quick Hire)

Food & Beverage Manager

Duty Manager

General Manager

Resort Manager

Bar Manager

Front Desk Manager

Customer Relationship Manager

Restaurant Manager

Senior Specialist- Learning & Development

Assistant Manager Learning & Development (Cluster Role)

Front Office Manager

Property Manager

Manager Food & Beverage

Operations Manager

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