Kerala Service leader Jobs – 380 Open Jobs Today

Operations Manager
Access Home Lab Solutions LLP —Thrissur, Kerala
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
- Health insurance
Quick apply
GENERAL MANAGER
Romford Holidays —Calicut, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- Business development
- Bachelor's degree
- Commuter assistance
- Paid time off
Quick apply
General Manager | Ben Group | Ernakulam, Kerala
Ben Group —Kochi, Kerala
- ₹30,000 - ₹60,000 a month
- Full-time
- Management
- Master's degree
- Analysis skills
- Health insurance
- Paid time off
Quick apply
ASSISTANT MANAGER
INFOTECH BUSSINESS GROUP —Thiruvananthapuram, Kerala
- ₹35,000 - ₹60,000 a month
- Full-time
- Customer service
- Microsoft Office
- 12th Pass
- Flexible schedule
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Specialist – Quality Assurance(Telecall & Email)
BVS Global —Kochi, Kerala
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
Quick apply
Retail Showroom Manager(Fashion Store)
Garment Nation —Kochi, Kerala
- ₹30,000 - ₹35,000 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Paid time off
- Flexible schedule
Quick apply
Head of Application & Visa (Study Abroad)
Studegram Edu Tech Pvt. Ltd. —Calicut, Kerala
- ₹30,000 - ₹50,000 an hour
- Full-time
- Microsoft Office
- Master's degree
- Analysis skills
- Paid time off
- Cell phone reimbursement
Quick apply
Team Leader - Operations
Delhivery Pvt. Ltd —Perumbavoor, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Supervising experience
- In-person
- Paid time off
- Flexible schedule
Quick apply
Center Head & Administrator
Accredian private limited —Kochi, Kerala
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
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Operation Manager | Travel & Tourism | Immediate joiner
Milestone Career Planner —Maradu, Kochi, Kerala
- ₹50,000 - ₹55,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
Team Leader - Operations
Delhivery —Ollur, Kerala
- ₹23,000 - ₹23,500 a month
- Full-time
- Microsoft Excel
- Supervising experience
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
1d
Delivery Manager I
UST —Thiruvananthapuram, Kerala
- Computer Science
- PMP
- Engineering
Quick apply
Assistant Branch Manager
MR.DIY —Kochi, Kerala
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
12d
Store Manager
COSMOS SPORTS WORLD LLP —Kochi, Kerala
- ₹40,000 - ₹50,000 a month
- Weekend availability
- Customer service
- Organisational skills
- In-person
Quick apply
1d
Strada Payroll -Payroll Country Owner - AU & NZ
Strada Global —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Team Leader
Delhivery —Ramanattukara, Calicut, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
CX Coordinator- Senior Associate
EY —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Excel
- Research
Testing-Commercial functional-Staff
EY —Kochi, Kerala
- Azure
- Oracle
- DevOps
Operations Manager
LISCOM SOLUTIONS & SERVICES PVT. LTD —Kalamassery, Kochi, Kerala
- From ₹28,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
12d
Operations Head - Amusement Park
Epoch Consulting —Kochi, Kerala
- ₹20,00,000 a year
- Full-time
- Leadership
Quick apply

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Operations Manager

Access Home Lab Solutions LLP
Thrissur, Kerala

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Job details

Permanent | Full-time
₹35,000 - ₹45,000 a month

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Excel
Laboratory information management systems
Malayalam
English
Master's degree
Healthcare Management
Home care
Customer relationship management
Healthcare management
B2B
Medical management
Operations

Full job description

Role Summary

The Operations Manager holds full ownership of the Company's entire operations function — across all existing and future branches, service areas, and partner locations — spanning its three business lines: (a)Home sample collection and diagnostics services, (b) Outsourced testing services for partner hospitals and laboratories, including client management and invoicing, and (c) the Company's expanding Next-Generation Sequencing (NGS) diagnostics network operated in association with partner hospitals across Kerala.

The role includes daily service execution, and management of operational staff, definition and enforcement of healthcare/diagnostics SOPs for quality control, client invoicing and billing, turnaround time (TAT) performance, regulatory compliance, regular team visit and partner visit at different cities, and operational cost control. The position demands a hands-on leader who can build scalable systems, teams, and quality frameworks as the Company grows its multi-city footprint.

Responsibilities

Service Operations — Home Collection (B2C)

Oversee daily scheduling, routing, and dispatch of phlebotomists and sample collection agents across service areas.
Ensure adherence to SOPs of sample collection, labelling, storage, and cold-chain transport from doorstep to laboratory.
Monitor and improve turnaround time (TAT) from booking to report delivery; resolve escalations and service failures promptly.
Manage the booking desk / customer coordination workflow, including confirmations, rescheduling, and report dispatch.

Client Management, Invoicing & Laboratory Coordination (B2B)

Own the B2B client relationship lifecycle: onboarding of partner hospitals, clinics, and laboratories; agreement of test menus, rate cards, and service levels; and periodic business reviews.
Manage day-to-day coordination with B2B clients and reference laboratories for outsourced testing, including sample logistics, reporting workflows, and issue resolution as the primary operational escalation point.
Raise and manage invoicing to B2B clients accurately and on time; track receivables, follow up on outstanding payments, and resolve billing disputes in coordination with the finance function.
Track vendor lab bills against orders; support finance in reconciliation of customer collections versus lab payments, including agent settlement processes.

NGS Network Operations

Support rollout and steady-state operations of NGS diagnostic services at partner hospital sites, including kit inventory management, sample logistics to the sequencing partner, and report turnaround tracking.
Coordinate operationally with the sequencing partner and hospital laboratory teams on training, sample acceptance criteria, and rejection/repeat handling.
Maintain operational MIS for NGS volumes, kit utilisation, and site-wise performance to support partner reviews and funding/CSR reporting requirements.

Team & Branch Management

Train, roster, and supervise field, branch, and call centre staff across all locations; manage attendance, leave, and shift coverage.
Set and review individual and team KPIs (collections per day, TAT, error/rejection rates, customer ratings); conduct periodic performance reviews.
Enforce grooming, conduct, identity, and safety standards for all customer-facing field staff.

SOPs, Quality Control & Compliance

Define, document, implement, and continuously improve SOPs across all operational processes — sample collection and handling, cold-chain transport, biomedical waste disposal, infection control, needle-stick/exposure protocols, call centre workflows, and reporting — in line with applicable regulations and industry best practice.
Establish and run quality control mechanisms for pre-analytical processes, including periodic audits, error/rejection analysis, corrective and preventive actions (CAPA), and staff competency assessments.
Support quality and accreditation requirements of partner laboratories (e.g., NABL-aligned pre-analytical standards) as applicable to the Company's collection processes.
Ensure statutory and regulatory compliance touching operations, including local body registrations, biomedical waste authorisations, and applicable labour-law requirements for field staff, in coordination with HR and consultants.

Inventory, Procurement & Assets

Plan and control inventory of consumables (vacutainers, kits, PPE, transport boxes) and NGS kits across branches; prevent stock-outs and expiry losses.
Manage vendor selection and purchase coordination for operational supplies within approved budgets.
Maintain custody and upkeep of operational assets, including collection kits, equipment, and company devices.

MIS, Reporting & Process Improvement

Own daily/weekly/monthly operational dashboards: bookings, collections, TAT, cancellations, rejections, revenue-linked operational metrics, and branch P&L inputs.
Maintain and improve operational trackers and tools (spreadsheets/ERP/CRM) and drive digitization of manual workflows.
Identify cost-saving and efficiency opportunities; lead process-improvement initiatives and new service-area launches.

Experience

3–4 years of operations experience in any industry (Healthcare Management, Operations Management, Lab Management, logistics, e-commerce, field services, healthcare, facility management, etc.)
At least 2 years managing teams, ideally field or multi-location teams
Experience building or following SOPs and process discipline
Strong Google Sheets/Excel skills and comfort with numbers and reports
Fluency in Malayalam and English
Willingness to travel regularly within Kerala
Integrity and care in handling confidential customer information

Good to have

Experience in diagnostics, home healthcare, hospital operations, or healthcare logistics
Knowledge of lab sample handling and cold-chain transport
Experience with B2B client management, invoicing, and payment follow-up
Familiarity with LIMS, ERP, or CRM software

Job Types: Permanent, Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Health insurance
Provident Fund

Ability to commute/relocate:

Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

Master's (Preferred)

Experience:

Operations: 3 years (Required)

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in kerala

Operations Manager

GENERAL MANAGER

General Manager | Ben Group | Ernakulam, Kerala

ASSISTANT MANAGER

Specialist – Quality Assurance(Telecall & Email)

Retail Showroom Manager(Fashion Store)

Head of Application & Visa (Study Abroad)

Team Leader - Operations

Center Head & Administrator

Operation Manager | Travel & Tourism | Immediate joiner

Team Leader - Operations

Delivery Manager I

Assistant Branch Manager

Store Manager

Strada Payroll -Payroll Country Owner - AU & NZ

Team Leader

CX Coordinator- Senior Associate

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Operations Manager

Operations Head - Amusement Park

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