Kochi Kerala Operations head Jobs – 187 Open Jobs Today

Operations Head
YESTE Migration and Education Consulting Pvt. Ltd. —Kochi, Kerala
- ₹70,000 - ₹1,20,000 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
3d
Operations Head - Amusement Park
Epoch Consulting —Kochi, Kerala
- ₹20,00,000 a year
- Full-time
- Leadership
Quick apply
General Manager - Operations
CORAL PERFUMES INDUSTRY LLC —Kochi, Kerala
- From ₹1,00,000 a month
- Project management
- Budgeting
- In-person
Quick apply
ERP Implementation Head
Dkatia Software Technologies Pvt Ltd —Kochi, Kerala
- ₹35,000 - ₹45,000 a month
- Full-time
- Management
- Microsoft Office
- Master's degree
Quick apply
3d
Operations Project Head
LETYGO VENTURES PVT LTD —Infopark-Kochi, Kochi, Kerala
- ₹21,519.67 - ₹98,367.46 a month
- Full-time
- Microsoft Office
- Master's degree
- Project management
Quick apply
Head – Packaged Drinking Water Business
Honey Makhija Rice PVT LTD —Kochi, Kerala
- From ₹20,00,000 a year
- Full-time
- Business development
- In-person
- Manufacturing
Quick apply
6d
Center Head & Administrator
Accredian private limited —Kochi, Kerala
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Centre Head
Kolavans Academy —Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Management
- Sales
- Master's degree
Quick apply
12d
Operations head
Tristar Logistics —Kochi, Kerala
- ₹35,000 - ₹50,000 a month
- Full-time
- Hospitality
- Team management
- In-person
Quick apply
Chief Operating Officer (COO)
YESJAY ASSOCIATES —Kochi, Kerala
- From ₹60,000 a month
- Full-time
- Management
- Master's degree
- Analysis skills
Quick apply
academic head cum admin manager
Nsmart Education LLP —Kochi, Kerala
- ₹30,000 - ₹60,000 a month
- Full-time
- English
- Bachelor's degree
- Organisational skills
- Flexible schedule
- Paid sick time
Quick apply
4d
Branch Manager
DEUTSCHE CONSULTING PRIVATE LIMITED —Kochi, Kerala
- ₹55,000 - ₹60,000 a month
- Full-time
- Research
- Bachelor's degree
- In-person
Quick apply
8d
Administrative Manager (Ex-Serviceman preferred) (For Sulur Factory)
Deva Steels Kochi Pvt Ltd —Kochi, Kerala
- ₹40,000 - ₹70,000 a month
- Full-time
- Administrative experience
- In-person
- Leadership
- Food provided
Quick apply
Office Incharge
MEDIVISION SCAN AND DIAGNOSTIC RESEARCH CENTRE —Kochi, Kerala
- ₹15,000 - ₹20,000 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
Quick apply
Branch Head
Tattva Fincorp Limited —Kochi, Kerala
- ₹35,000 - ₹50,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Academic Head
Blitz Academy —Kochi, Kerala
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Analysis skills
Quick apply
Central Store Keeper
Aeden Fruits International Pvt Ltd —Kochi, Kerala
- ₹6,00,000 - ₹6,50,000 a year
- Full-time
- Microsoft Excel
- Inventory management
- ERP systems
- Health insurance
- Paid time off
Quick apply
Team Lead - Key Accounts Mananger
Factorhuman Resources Pvt Ltd —Kochi, Kerala
- ₹92,000 - ₹96,000 a month
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
General Manager (Group of Companies)
GENTLEMAN CHIT FUNDS CO. (INDIA) PVT.LTD —Vaikam, Kerala
- From ₹80,000 a month
- Full-time
- Up to 50% travel
- Finance
- Master's degree
- Health insurance
- Paid time off
Quick apply
Sales Head - Spice Division (Chilli)
Hirestar Job Bank —Kochi, Kerala
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Quick apply
2d

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Operations Head

YESTE Migration and Education Consulting Pvt. Ltd.
Kochi, Kerala

Quick apply

Job details

Full-time
₹70,000 - ₹1,20,000 a month
3 days ago

Qualifications

Succession planning
Business Management
Management
Operations management
Visa filing
Customer service
Microsoft Office
Master's degree
Analysis skills
Quality assurance
Presentation skills
Bachelor's degree
Business Administration
Training & development
MBA
Leadership
Communication skills
Negotiation

Full job description

Position: Head of Migration Operations & Business

Department: Operations

Location: Kochi

Employment Type: Full-Time

Reports To: Chief Executive Officer (CEO) / Managing Director

Job Summary

The Head of Migration Operations is responsible for leading and managing the end-to-end operations of the company's migration services across multiple countries. This role ensures operational excellence, regulatory compliance, superior client experience, team performance, and continuous business growth.

The role requires strategic leadership over documentation, visa processing, quality assurance, client service, operational planning, people management, and process optimization while maintaining compliance with the immigration laws of various destination countries.

The Head of Migration Operations will collaborate closely with Sales, Study Abroad, HR, Digital Marketing, Finance, and senior management to achieve organizational objectives.

Key Responsibilities

Strategic Operations Management

Lead the overall Migration Operations Department.
Develop and execute operational strategies aligned with business goals.
Build scalable operational processes to support business growth.
Establish departmental objectives, KPIs, and service standards.
Ensure consistent service delivery across all migration programs.
Drive operational excellence and continuous improvement initiatives.

End-to-End Migration Operations

Oversee complete migration processing for destinations handled by the company

Manage operations related to:

Skilled Migration
Employer Sponsored Migration
Permanent Residency
Family Migration
Partner Visas
Student Visas
Visitor Visas
Business & Investment Visas
Work Permits
Dependent Visas
Citizenship support
Appeals and complex case coordination

Documentation & Visa Processing

Ensure all applications are complete, accurate, and compliant.
Supervise documentation teams.
Monitor application quality before submission.
Ensure adherence to document checklists and SOPs.
Oversee case allocation and workload management.
Minimize documentation errors and processing delays.

Team Leadership

Lead and mentor:

Team Leaders
Visa Processing Officers
Documentation Officers
Case Managers
Client Service Executives
Quality Assurance Team
Operations Coordinators

Responsibilities include:

Performance management
Coaching and mentoring
Workforce planning
Recruitment support
Employee development
Succession planning
Team engagement and retention

Client Experience Management

Ensure exceptional customer service throughout the migration journey.
Handle complex client escalations.
Improve customer satisfaction and retention.
Monitor turnaround times.
Maintain transparent communication with clients.

Quality Assurance & Compliance

Ensure compliance with immigration regulations across all destination countries.
Conduct periodic operational audits.
Review application quality.
Implement quality improvement initiatives.
Ensure compliance with internal policies and legal requirements.
Monitor changes in immigration policies and update teams accordingly.

Operational Planning & Productivity

Monitor daily operational performance.
Optimize workflows and resource allocation.
Improve departmental productivity.
Reduce operational costs through efficient planning.
Implement automation and technology solutions where appropriate.

Reporting & Analytics

Prepare regular reports on:

Operational performance
Visa approval rates
Productivity
Revenue support
Processing timelines
Client satisfaction
Team performance
Quality audits
Operational risks
Business forecasts

Present operational insights and recommendations to senior management.

Cross-Functional Collaboration

Work closely with:

Sales Department
Study Abroad Team
HR Department
Finance Department
Digital Marketing Team
IT Department
Registered Migration Agents
Educational Institutions
Government Authorities
International Partners

Risk Management

Identify operational risks.
Develop mitigation strategies.
Ensure business continuity.
Maintain confidential client records.
Protect organizational and client data.

Leadership Responsibilities

Build high-performing teams.
Promote a culture of accountability and ownership.
Develop future leaders within the department.
Drive innovation and operational excellence.
Foster collaboration across departments.
Encourage continuous learning and professional development.

Required Skills

Strong leadership and people management.
Migration operations expertise across multiple countries.
Excellent knowledge of visa processing workflows.
Operational planning and execution.
Strategic thinking and decision-making.
Process improvement and workflow optimization.
Excellent client relationship management.
Strong analytical and reporting skills.
Conflict resolution and negotiation.
Budget and resource management.
Excellent communication and presentation skills.

Technical Knowledge

International immigration regulations.
Visa documentation requirements.
CRM systems (Zoho CRM preferred).
Zoho People and workflow automation.
Microsoft Office Suite.
MIS reporting.
Data analysis.
SOP development.
Quality management systems.
Risk management principles.

Educational Qualification

Bachelor's Degree in Business Administration, Management, Law, International Relations, or a related discipline.
MBA or Postgraduate qualification in Operations, Business Management, or International Business is preferred.

Experience

8–12 years of experience in migration or immigration operations.
Minimum 5 years in a leadership or operations management role.
Experience managing multi-country migration or visa processing teams.
Proven ability to lead large teams and improve operational performance.

Key Performance Indicators (KPIs)

Visa approval success rate
Operational turnaround time
Application accuracy rate
Client satisfaction (CSAT/NPS)
Team productivity
Employee retention
Revenue support through operational efficiency
SLA compliance
Quality audit scores
Client retention rate
Escalation resolution time
Cost optimization
Process improvement initiatives implemented
Training completion and competency development
CRM and documentation compliance

Behavioural Competencies

Strategic Leadership
Accountability
Integrity
Customer-Centric Mindset
Ownership
Decision Making
Problem Solving
Coaching & Mentoring
Emotional Intelligence
Collaboration
Innovation
Adaptability
Results Orientation
Professionalism

Direct Reports:

Operations Managers
Migration Team Leaders
Senior Case Managers
Visa Processing Team
Documentation Team
Quality Assurance Team
Client Service Team

Career Progression

Head of Migration Operations
General Manager – Operations
Director – Migration Services
Chief Operating Officer (COO)

Pay: ₹70,000.00 - ₹120,000.00 per month

Application Question(s):

How many years of experience do you have in leading business operations and departments?
How many years of experience do you have in education industry or study abroad

Work Location: In person

Quick apply

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