Mumbai Maharashtra Courier industry customer service Jobs – 39 Open Jobs Today

Customer Relationship Executive
National Carriers Corporation —Andheri, Mumbai, Maharashtra
- ₹20,000.93 - ₹45,000.31 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
9d
Front Desk Receptionist
PAC Cosmetics Pvt Ltd —Goregaon, Mumbai, Maharashtra
- ₹30,000 - ₹45,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Key Account Manager - Logistic/Transport
Geetee Carriers pvt ltd. —Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
Quick apply
Senior Customer Service Executive
Zouk —Chembur, Mumbai, Maharashtra
- ₹4,00,000 - ₹4,50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
14d
Sales (Logistics & Freight Forwarding)
Flomic Global Logistics Ltd —Mumbai, Maharashtra
- ₹15,000 - ₹40,000 a month
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
2d
Sales Coordinator (Export)
J & K Industries —Jogeshwari East, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Operations Manager
ADITI ESSENTIAL PVT LTD —Mumbai, Maharashtra
- ₹20,000 - ₹50,000 a month
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- Bachelor's degree
Quick apply
Assistant Supply Chain Manager
AGELESS CLINIC —Mumbai, Maharashtra
- ₹45,000 - ₹60,000 a month
- Full-time
- Medicine
- Microsoft Excel
- Microsoft Outlook
Quick apply
Export Documentation Coordinator, Maritime Logistics
Wilhelmsen —Mumbai, Maharashtra
- Online application
- English
- Bachelor's degree
- Communication skills
10h
International Sales Manager B2B
Suta Private Limited —Kalina, Mumbai, Maharashtra
- ₹50,000 - ₹55,000 a month
- Full-time
- Microsoft Excel
- Business development
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
5d
Executive – Events & Administration Support
Yaraman Coffee Pvt Ltd —Mumbai, Maharashtra
- ₹2,00,000 - ₹3,00,000 a year
- Full-time
- Hospitality
- Management
- Up to 50% travel
Quick apply
B2B Sales Manager
iThink Logistics —Malad, Mumbai, Maharashtra
- ₹70,000 - ₹80,000 a month
- Full-time
- Sales
- Marketing
- Master's degree
Quick apply
11d
Receptionist
DirectusHR Services —Thane, Maharashtra
- ₹1,50,000 - ₹2,50,000 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
1d
Field Sales Executive
National Carriers Corporation —Mumbai, Maharashtra
- ₹10,508.37 - ₹40,000.00 a month
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
- Health insurance
Quick apply
4d
Center Head - GSC Mumbai
DHL —Mumbai, Maharashtra
- Management
- Analysis skills
- Project management
12d
Tele Caller Executive - Transport or Logistics Services
Prowiz Group of Companies —Shivaji Nagar, Mumbai, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- English
- Computer skills
Quick apply
CUSTOMER EXPERIENCE EXECUTIVE
HDFC Bank —Mumbai, Maharashtra
- Banking
5d
Sales
Flomic Global Logistics Ltd —Vileparle, Mumbai, Maharashtra
- ₹30,000 - ₹50,000 a month
- Full-time
- Microsoft Office
- Presentation skills
- In-person
Quick apply
Document controller – Projects and Execution
Baker Hughes —Thane District, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Tele Marketing Executive
Aastral —CBD Belapur, Navi Mumbai, Maharashtra
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick apply

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Customer Relationship Executive

National Carriers Corporation
Andheri, Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹20,000.93 - ₹45,000.31 a month
9 days ago

Benefits

Provident Fund

Qualifications

CRM software
Microsoft Excel
Customer retention
Sales
Salesforce
Upselling
Supply chain
Logistics
Microsoft Office
Bachelor's degree
B2B sales
Logistics
Freight
Supply Chain Management
Communication skills

Full job description

Job Title: CRM Executive / Manager – Logistics & Supply Chain Management Department: Operations / Customer Support Location: [Andheri W, Veera Desai Rd, Mumbai-53] Experience: 1–8 Years (Air, Road & Sea Transportation may apply)

Job Responsibilities:

Act as the primary point of contact for customers related to logistics and supply chain operations (Logistics / SCM)
Handle customer inquiries, service requests, and complaints professionally
Coordinate with operations, warehouse, transport, and billing teams to ensure smooth service delivery
Track shipments, update customers on delivery status, delays, and exceptions
Maintain accurate customer data in CRM systems
Prepare and share daily/weekly service reports with management
Ensure service level agreements (SLAs) are met
Support sales team with client onboarding, documentation, and follow-ups
Build and maintain long-term customer relationships

Key Skills & Requirements:

Knowledge of Logistics, Transportation, Warehousing, and Supply Chain processes
Good verbal and written communication skills
Experience working on CRM software (Zoho, Salesforce, or similar)
Strong coordination and problem-solving skills
Ability to manage multiple clients and priorities
Proficiency in MS Excel and email communication

Preferred Candidate Profile:

Experience in logistics, freight forwarding, courier, (Air, Road & Sea Transportation)
Customer-centric mindset with a proactive approach
Ability to work under pressure and meet deadlines

Responsibilities:

Develop and nurture strong relationships with existing clients, acting as their primary point of contact for all inquiries, requests, payments and concerns.
Proactively engage with clients to understand their transportation and logistics needs, identify opportunities for service improvements, and propose solutions that align with their business objectives.
Collaborate with internal departments such as operations, customer service, and sales to ensure timely and accurate delivery of services to clients.
Monitor key performance indicators (KPIs) and service level agreements (SLAs) to track client satisfaction and address any issues or discrepancies promptly.
Serve as a liaison between clients and internal teams, facilitating communication and resolving conflicts or escalations as needed.
Identify upselling or cross-selling opportunities based on client needs and company offerings, working closely with the sales team to capitalize on these opportunities.
Prepare and deliver regular reports and updates to clients on service performance, account status, and upcoming initiatives.
Stay informed about industry trends, market conditions, and competitor activities to provide strategic insights and recommendations to both clients and internal stakeholders.
Act as an advocate for clients within the company, championing their interests and ensuring their voice is heard in decision-making processes.
Continuously seek feedback from clients to assess satisfaction levels and identify areas for improvement in our products, services, and processes.

Qualifications and Skills:

Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
Strong communication and interpersonal skills.
Problem-solving and decision-making abilities.
Knowledge of logistics and supply chain processes.
Ability to work collaboratively with cross-functional teams.
Proficient in using CRM software and Microsoft Office applications.

Working Days : Monday to Saturday (All Saturday Working)

National Carriers Corporation 508/509 5th Floor, Raheja Plaza, Veera Desai Road, Andheri (West), Mumbai-400053 WWW.national-carriers.com [email protected] Arun HR Team, Contact: +91 90044 56039.

Job Type: Full-time

Pay: ₹20,000.93 - ₹45,000.31 per month

Benefits:

Provident Fund

Application Question(s):

you have experience in Sales

Work Location: In person

Quick apply

Refine Your Search

courier industry customer service jobs in mumbai maharashtra

Customer Relationship Executive

Front Desk Receptionist

Key Account Manager - Logistic/Transport

Senior Customer Service Executive

Sales (Logistics & Freight Forwarding)

Sales Coordinator (Export)

Operations Manager

Assistant Supply Chain Manager

Export Documentation Coordinator, Maritime Logistics

International Sales Manager B2B

Executive – Events & Administration Support

B2B Sales Manager

Receptionist

Field Sales Executive

Center Head - GSC Mumbai

Tele Caller Executive - Transport or Logistics Services

CUSTOMER EXPERIENCE EXECUTIVE

Sales

Document controller – Projects and Execution

Tele Marketing Executive

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