It operations lead Jobs

IT Operations Analyst 1
Sabre —Remote
- Full-time
- Remote
- Computer science
- Azure
- AWS
AI & Automation Lead (E-commerce Growth)
Fully Merched —Nadiad, Gujarat
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Hybrid work
- Master's degree
- AI
- Python
- Health insurance
- Paid time off
Quick apply
IT Team Lead
MGS Group —Pune, Maharashtra
- ₹15,00,000 - ₹16,00,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Flexible schedule
Quick apply
2d
IT Operations Lead
MAQ Software —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
- Azure
- Computer Science
Quick apply
3d
IT Operations Analyst I
Sabre —Bengaluru, Karnataka
- Full-time
- Oracle
- Software troubleshooting
- B.Sc
D&T Global Head of IT Operations Transformation
Aramex International L. L. C. —Pune, Maharashtra
- Bachelor's degree
- Leadership
IT Operations Manager
Warner Bros. Discovery —Hyderabad, Telangana
- Weekend availability
- Customer service
- English
- Bachelor's degree
IT Lead
Insure Pro 2.0 —Bengaluru, Karnataka
- Management
Quick apply
2d
IT Lead, Engineering Operations
Hubbell Incorporated —Hyderabad, Telangana
- Computer science
- Computer Science
- CAD
Manager City Operations
The Akanksha Foundation —Nagpur, Maharashtra
- ₹85,000 - ₹92,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Health insurance
- Paid sick time
Quick apply
5d
Head - IT Applications
Jade Global —Pune, Maharashtra
- Full-time
- Management
- Computer Science
- Master's degree
11d
IT Team Lead
Microlink Solutions Pvt. Ltd. —Jamnagar, Gujarat
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Windows
- In-person
- Communication skills
- Health insurance
- Life insurance
Quick apply
IT Manager
Aspire Lifestyles —Gurugram, Haryana
- Azure
- Computer Science
- Software troubleshooting
IT Manager
Brij Healthcare and Research Centre —Vrindavan, Uttar Pradesh
- ₹25,000 - ₹60,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Master's degree
Quick apply
2d
IT Manager
Streamonn Internet services Pvt ltd —Ranchi, Jharkhand
- ₹17,063.23 - ₹69,032.40 a month
- Full-time
- Azure
- Computer Science
- PMP
Quick apply
4d
IT Manager
sara jobs —Coimbatore, Tamil Nadu
- ₹50,000 - ₹80,000 a month
- Full-time
- CRM software
- Azure
- Computer Science
- Commuter assistance
- Health insurance
Quick apply
18h
Operations Manager – IT Services
Bosch Group —Bengaluru, Karnataka
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Enterprise NOC Operations Support Lead
People First HR Services —Bhopal, Madhya Pradesh
- ₹6,00,000 - ₹14,00,000 a year
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
5d
IT Operations Analyst-1
Ecolab Inc. —Bengaluru, Karnataka
- Full-time
- Analysis skills
IT Head
Maa Kudargarhi Group —Raipur, Chhattisgarh
- ₹12,00,000 - ₹15,00,000 a year
Quick apply
8d

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IT Operations Analyst 1

Sabre -
Remote

Apply Now

Job details

Full-time

Qualifications

Statistics
Computer science
Azure
Cloud architecture
AWS
Analysis skills
ITIL
IT

Full job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Below is the job description:

Drive efficiency and effectiveness of the incident management process

Develop and maintain the Incident Management System including:

o Identifying all incidents

o Matching incidents against incidents with workarounds in place

o Resolving incidents as quickly as possible

o Prioritizing incidents in terms of impact and urgency

Escalating incidents to other teams as necessary to ensure timely resolution

Monitor the performance of incident management processes and seek to continuously improve the process

Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out

Ensure that incident details are accurately recorded in incident tracking system

Participate in regularly scheduled Disaster Recovery testing

Attend infrastructure and/or application turnover sessions to maintain an end to end understanding for incident resolution

Facilitate management teleconference bridges to determine business impact and decisions regarding next steps and provide regular incident notifications to impacted lines of business and IT Mgmt.

Update incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution.

Understand regulatory impacts and reporting based on regulation requirements

To perform an analyze of IT incidents in order to proactively prevent the occurrence of further incidents and problems

To contribute to the development and revision of relevant policies, frameworks and processes

To communicate and manage expectations during incident resolution and act as a point of escalation

Ensure timely and appropriate communication with involved parties

Be the focal point for all incident management issues

To provide relevant and useful management information

Ensure effective communication to work collaboratively with relevant parts of the business, and ensure knowledge and best practices are shared to optimize performance

Ensure that major incidents and planned/proactive tasks are correctly prioritized and delivered in accordance with those priorities

Lead the investigation of incidents through proactive trend analysis and monitoring

Contribute to the development of the service management tool

Contribute to the design and implement appropriate metrics for reporting on key performance and quality indicators in relation to problem management, particularly in terms of in-depth trend analysis

Other duties as assigned.

Knowledge

Knowledge of ITIL standards and the principles of service support and delivery

Analytical skills and a structured methodical approach towards statistics and trend analysis

Relevant qualifications, preferably with a technical bias e.g. electronics, computer science, and/or demonstrable practical experience

A keen interest in information technology, its development and application

. Understanding of Cloud environment (GCP\AWS\Azure) and infrastructure

Knowledge and understanding of multi-media/cross platform production and associated delivery systems.

Knowledge and understanding of personal computers, servers, IT systems and networks in a corporate enterprise infrastructure

Experience

Experience working in a service provider or technology support environment

Experience communicating with stakeholders using appropriate language suitable for the technical understanding of the audience

Experience with ITIL process ownership and design

Skills & Behaviors

An ability to act quickly, pragmatically and assertively under pressure to prioritize and resolve technical issues.

Familiarity and empathy with the needs of support teams including an awareness of pressures and deadlines.

Self-motivated to initiate, originate action and be responsible for consequent decisions.

To communicate clearly with a range of people at various levels of the organization and explain and discuss technical issues using a range of styles, tools and techniques.

To work in a manner in keeping with company values.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

#LI-Hybrid#LI-BG1

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