Tamil Nadu Track lead it security Jobs – 178 Open Jobs Today

IT Service Delivery Lead – Central Asia & India
FLSmidth, Inc. —Chennai, Tamil Nadu
- Full-time
- Computer Science
- PMP
- English
Track Lead - IT security
HCLTech —Chennai, Tamil Nadu
- Azure
- Databases
- AWS
9d
Associate Director – IT Infra Support Lead
Azentio Software —Chennai, Tamil Nadu
- Computer Science
- Engineering
- ERP systems
Senior US IT Recruiter
TaSa IT Services —Tiruchirappalli, Tamil Nadu
- ₹20,000 - ₹90,000 a month
- Full-time
- CRM software
- English
- Project management
- Paid sick time
Quick apply
Senior Security Analyst
AccessHealthcare —Chennai, Tamil Nadu
- Full-time
- Computer science
- IT
3d
CHIEF OPERATING OFFICER RECYCLING
JC GLOBAL —Gummidipoondi, Chennai, Tamil Nadu
- From ₹2,00,000 a month
- Full-time
- Master's degree
- Programmable logic controllers
- Project management
Quick apply
7d
Technology Resiliency Risk Manager
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
SOC Lead / SOC Manager (Experienced)
S N Technology —Chengalpattu, Chennai, Tamil Nadu
- ₹18,00,000 - ₹24,00,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
Quick apply
Information Security Engineer
Smart Data Solutions LLC —Perungudi, Chennai, Tamil Nadu
- ₹6,24,000 a year
- Rotational shift
- Windows
- Microsoft Office
- AWS
Quick apply
Track Manager - Wireless Networking
HCLTech —Chennai, Tamil Nadu
- Computer Science
- Bachelor's degree
- Computer networking
1d
Track Manager - ServiceNow, IT Service Management
HCLTech —Chennai, Tamil Nadu
- JavaScript
- APIs
- Communication skills
IT Continuity Management PM
Garrett Advancing Motion —Madurai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Mid-Market Sales Executive - Cyber Security (Ecosystem Lead)
Accenture —Chennai, Tamil Nadu
- Full-time
- Salesforce
- Engineering
- English
IT Sales - Cybersecurity
Metro Infra —Coimbatore, Tamil Nadu
- Up to ₹35,000 a month
- Full-time
- CRM software
- Computer Science
- Sales
Quick apply
3d
Track Lead - Cisco Application Centric Infrastructure (ACI), Network Automation
HCLTech —Chennai, Tamil Nadu
- Computer Science
- Software troubleshooting
- Analysis skills
Marketing Manager - IT Infrastructure & Cyber Security Solutions
codemind staffing solutions —Chennai, Tamil Nadu
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Marketing
- Bachelor's degree
- In-person
Quick apply
Senior Service Delivery Manager - AMS
EPAM Systems, Inc. —Coimbatore, Tamil Nadu
- Azure
- Computer Science
- Master's degree
- Health insurance
- Paid time off
Project manager – IT Infrastructure (Contract)
Linxon —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Health insurance
12d
AVP - RISK ORM – Anti-fraud
BNP Paribas —Chennai, Tamil Nadu
- Full-time
- Spanish
- English
- Microsoft Office
Project manager – IT Infrastructure (Contract)
AtkinsRéalis —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Health insurance
12d

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IT Service Delivery Lead – Central Asia & India

FLSmidth, Inc. -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Computer Science
PMP
English
Master's degree
Bachelor's degree
ITIL
IT support
ServiceNow
IT
Business Administration
MBA
Communication skills
Information Technology

Full job description

IT Service Delivery Lead – Central Asia & India

Purpose

IT Service Delivery Lead – Central Asia & India is the senior IT leader responsible for the end‑to‑end delivery, quality, and performance of all IT services within the assigned region, ensuring alignment with global ITSM standards, frameworks, and service governance.

This role provides regional leadership and operational governance, ensuring that interactions between regional teams, Global IT Operations, Global IT Infrastructure, and other teams such as Business Applications run smoothly and efficiently.

The position ensures that global processes, SLAs, experience standards, and controls are consistently executed while representing regional needs to global leadership. This role plays a key part in driving service maturity, operational excellence, and user satisfaction.

KPIs

Operational excellence

Regional Service Desk and On-Site Mean Time to Resolve (MTTR) and Mean Time to Acknowledge (MTTA)
Regional SLA adherence for incidents, requests, and service operations
Regional Critical Incidents rate

Service quality and customer experience

User satisfaction CSAT
Satisfaction survey answering index

Organizational performance

Capability development and certification progress
Delivery of automation and continuous improvement initiatives
Cross-functional partnership effectiveness

Key Responsibilities

Lead and manage all IT service delivery activities in the region, ensuring consistent, high‑quality user experience.
Serve as the highest escalation point for regional service issues, outages, and major incidents.
Lead Global services locally for critical and major incidents (P1/P2) when global leaders are off hours.
Represent the region in global IT service governance forums, bringing insights and local needs to global decision-making.
Act as the primary IT operational interface for regional business leadership.
Communicate service performance, incidents, planned changes, and improvements clearly and proactively.
Engage with local site leaders, HR, Facilities, and Security to ensure technology readiness and operational alignment.
Drive effective execution of ITIL-based processes (Incident, Problem, Change, Request, Knowledge) across the region.
Ensure adherence to the ITSM framework defined by the Global Head of ITSM.
Lead regional incident command activities for critical events and coordinate cross-functional resolution.
Ensure that problem trends, root cause analysis, and change control follow global standards.
Oversee deskside / on-site support teams delivering L2 and VIP support.
Ensure end-user computing, collaboration, and workplace technology run reliably.
Guarantee local execution of global standards for device provisioning, lifecycle, and service request fulfillment.
Promote user experience improvements and adoption of digital workplace tools.
Ensure local infrastructure availability for offices, sites, factories, and meeting rooms.
Support global infrastructure initiatives through regional coordination and operational readiness.
Act as project manager for local minor initiatives.
Collaborate with Global PMO for global large-scale project requiring local rollout.
Track KPIs, SLAs, XLAs, for the region ensuring service quality.

Knowledge, Skills and Capabilities

High integrity, accountability, and resilience in complex environments.
Strong knowledge of ITIL processes and service-oriented operations.
Experience with EUC, infrastructure L2 support, ITSM platforms (ServiceNow preferred), monitoring, and ticket management.
Strong crisis management, prioritization, and decision‑making capabilities.
Ability to influence global IT strategies through regional insights
Excellent communication with global leaders, regional executives, and cross-functional stakeholders.
Ability to balance business needs with global IT governance and standards.
Empathy, diplomacy, and professionalism when engaging with users and partners.

Education, Language and Experience

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (required).
Master’s degree or MBA (preferred).

Relevant certifications

ITIL (Foundation, Intermediate, or Expert)
PMP or equivalent project/leadership certifications

Languages

High proficiency in English (required).
Additional languages beneficial depending on regional responsibilities.

Experience

5+ years of experience in IT operations, service delivery, or IT support leadership.
Prior experience managing regional or multi‑site operations.
Strong foundation in ITIL, global service delivery, and SLA governance.
Experience working within global/matrix organizations.

Travel

20% global travel is expected in this position.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Apply Now

Refine Your Search

track lead it security jobs in tamil nadu

IT Service Delivery Lead – Central Asia & India

Track Lead - IT security

Associate Director – IT Infra Support Lead

Senior US IT Recruiter

Senior Security Analyst

CHIEF OPERATING OFFICER RECYCLING

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Track Manager - Wireless Networking

Track Manager - ServiceNow, IT Service Management

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Mid-Market Sales Executive - Cyber Security (Ecosystem Lead)

IT Sales - Cybersecurity

Track Lead - Cisco Application Centric Infrastructure (ACI), Network Automation

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Senior Service Delivery Manager - AMS

Project manager – IT Infrastructure (Contract)

AVP - RISK ORM – Anti-fraud

Project manager – IT Infrastructure (Contract)

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