Maharashtra Hotel operations supervisor Jobs – 142 Open Jobs Today

Resort Experience Manager
Marriott International, Inc —Unknown, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
5d
Kitchen Supervisor
Nasiklub Hotel —Nashik, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Cooking
- In-person
- Diploma
Quick apply
Guest Experience Manager - Food & Beverage
Four Seasons —Mumbai, Maharashtra
- Full-time
- Hospitality
- Word processing
- No experience needed
8d
Duty Manager @Ibis Mumbai Vikhroli
AccorHotel —Mumbai, Maharashtra
- Full-time
- Hospitality
- Bachelor's degree
- Team management
Quick apply
Multi Skilled Maintenance Technician
The Royal Orchid Central Hotel, Pune —Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Schematics
- English
- Plumbing
- Food provided
- Paid sick time
Quick apply
3d
Senior Steward
Palate & Pour —Pune, Maharashtra
- ₹15,000 - ₹18,000 a month
- Weekend availability
- Serving
- Hospitality
- 12th Pass
- Food provided
Quick apply
12d
Senior Housekeeping Executive
JLL —Mumbai, Maharashtra
- Hospitality
- Microsoft Outlook
- Diploma
- Health insurance
IRD Senior steward
Peninsusla Redpine Hotel —Mumbai, Maharashtra
- ₹20,000 - ₹22,000 a month
- Weekend availability
- Hospitality
- Sales
- Bachelor's degree
- Food provided
Quick apply
Front Desk Manager
Marriott International, Inc —Navi Mumbai, Maharashtra
- Full-time
- No experience needed
- 12th Pass
- Front desk
Center Head - Operations (Cinema/Game zone background preferred)
Shott Amusement Limited —Mumbai, Maharashtra
- ₹70,000 - ₹80,000 a month
- Full-time
- Hospitality
- Word processing
- Windows
- Paid time off
- Paid sick time
Quick apply
8d
Food & Beverage Executive
All In Hospitality India Pvt Ltd —Mumbai, Maharashtra
- ₹20,000 - ₹22,000 a month
- Full-time
- Customer service
- 12th Pass
- Supervising experience
- Health insurance
- Food provided
Quick apply
Sous Chef (Peruvian & Nikkei Cuisine) - Expat
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Communication skills
Housekeeping Associate
Karma Lakewood , Mahableshwar —Unknown, Maharashtra
- ₹14,000 - ₹16,000 a month
- Full-time
- Microsoft Office
- 12th Pass
- Cleaning
- Paid time off
- Flexible schedule
Quick apply
Area Manager
Colstay private limited —Mumbai, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Hospitality
- Management
- Supervising experience
- Food provided
Quick apply
8d
Guest Relations Manager
Marriott International, Inc —Unknown, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
8d
Manager - Food & Beverage
Sula Vineyards —Nashik, Maharashtra
- Master's degree
- 12th Pass
- Communication skills
Assistant Manager Training
Crest Property Solutions —Lower Parel, Mumbai, Maharashtra
- Microsoft Office
- Bachelor's degree
- Travel
7d
Housekeeping Supervisor
Whispering Woods —Mumbai, Maharashtra
- ₹20,000 - ₹26,000 a month
- Full-time
- Hospitality
- Supervising experience
- Organisational skills
- Food provided
Quick apply
2d
AsstMgr-Front Desk
Marriott International, Inc —Unknown, Maharashtra
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
11d
Financial Controller @Ibis Mumbai Vikhroli, Ibis Navi Mumbai & Ibis Thane
AccorHotel —Mumbai, Maharashtra
- Full-time
- Hospitality
- Microsoft Excel
- Finance
Quick apply

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Resort Experience Manager

Marriott International, Inc -
Unknown, Maharashtra

Apply Now

Job details

Full-time
5 days ago

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26081948
Job CategoryRooms & Guest Services Operations
Location211 / 212 Mahabaleshwar - Medha Road, Mahabaleshwar, Maharashtra, India, 412806
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel operations supervisor jobs in maharashtra

Resort Experience Manager

Kitchen Supervisor

Guest Experience Manager - Food & Beverage

Duty Manager @Ibis Mumbai Vikhroli

Multi Skilled Maintenance Technician

Senior Steward

Senior Housekeeping Executive

IRD Senior steward

Front Desk Manager

Center Head - Operations (Cinema/Game zone background preferred)

Food & Beverage Executive

Sous Chef (Peruvian & Nikkei Cuisine) - Expat

Housekeeping Associate

Area Manager

Guest Relations Manager

Manager - Food & Beverage

Assistant Manager Training

Housekeeping Supervisor

AsstMgr-Front Desk

Financial Controller @Ibis Mumbai Vikhroli, Ibis Navi Mumbai & Ibis Thane

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