Guest service agent Jobs

Mgr-Reservations
Marriott International, Inc —South Goa District, Goa
- Full-time
- Sales
- No experience needed
- 12th Pass
Reservation Executive
Nihara Resort and Spa —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
3d
Holiday Consultant
CGH Earth —Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- In-person
- Health insurance
- Paid time off
Quick apply
Reservation Executive
NOVOTEL —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Duty Manager Holiday Inn Express Pune Hinjewadi
Holiday Inn Express —Pune, Maharashtra
- English
- Bachelor's degree
- Guest services
Front Office Supervisor
Hyatt Centric Whitefield Bangalore —Bengaluru, Karnataka
- Full-time
- Customer service
- Supervising experience
- Front desk
Reservations Manager
NOVOTEL —Goa
- Full-time
- English
Quick apply
14d
Sales Executive
Zuper Hotels & Resorts —Andheri, Mumbai, Maharashtra
- ₹18,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Paid time off
- Paid sick time
Quick apply
Receptionist/Administrator
Countryside Heaven private limited —Mohali, Punjab
- ₹30,000 - ₹40,000 a month
- Weekend availability
- Hospitality
- Google Suite
- Microsoft Office
Quick apply
Sales Executive
Moustache Escapes —Jaipur, Rajasthan
- ₹18,000 - ₹25,000 a month
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
- Cell phone reimbursement
Quick apply
2d
Business Operations Intern
SKI Hospitality —Pitampura, Delhi, Delhi
- ₹9,000 - ₹15,000 a month
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Area Manager
Colstay private limited —Mumbai, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Hospitality
- Management
- Supervising experience
- Food provided
Quick apply
9d
Travel Consultant / Sr. Travel Consultant - API Team
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Hospitality
- Bachelor's degree
- Travel
Quick apply
Front Desk Executive
Economical Research & Management —Kolkata, West Bengal
- Customer service
- English
- Microsoft Office
Front Office Receptionist
Hotel Rydham —Palanganatham, Madurai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- Organisational skills
- Front desk
- Food provided
Quick apply
Front Office Assistant
HOTEL VELAN INTERNATIONAL , KRISHNAGIRI —Krishnagiri, Tamil Nadu
- ₹10,000 - ₹15,000 a month
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Commuter assistance
- Paid time off
Quick apply
11d
Sales and Customer Service Representative
Leela’s 7th heaven —Haripad, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Reservations Associate
Marriott International, Inc —Jodhpur, Rajasthan
- Full-time
- Hospitality
- 12th Pass
- Supervising experience
Front Office GSA
Milife Medicity —Kottakkal, Kerala
- From ₹15,000 a month
- Weekend availability
- Customer service
- English
- Administrative experience
- Cell phone reimbursement
- Food provided
Quick apply
Sales Coordinator
MELUHA THE FERN AN ECOTEL HOTEL —Powai, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Commuter assistance
- Food provided
Quick apply

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Mgr-Reservations

Marriott International, Inc -
South Goa District, Goa

Apply Now

Job details

Full-time

Qualifications

Sales
No experience needed
12th Pass
Business Administration
Guest services
Marketing
Negotiation

Full job description

Additional Information
Job Number26042539
Job CategoryReservations
Location438 1 34 Mobor, Goa, India, India, 403731
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; no work experience required.

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities

Responds to incoming reservations sales opportunities for the property that are outside parameters of the .

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with sales and Convention Services to process rooming lists and reservation cards.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Providing Exceptional Customer Service

Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides excellent customer service consistent with the daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Sets a positive example for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Creates monthly labor scheduling for team.

Additional Responsibilities

Utilizes applicable intranet for resources and information.

Creates contracts as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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