Up Chat support Jobs – 130 Open Jobs Today

Customer Support Executive (CSE)
Arihant Informarketing Pvt. Ltd —Noida, Uttar Pradesh
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
8h
Customer Support Executive (CSE)
Nutriride —Shastri Nagar, Meerut, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Email
- Customer service
- English
- Bachelor's degree
Quick apply
10h
Desktop Support Engineer
Progressive Infotech Pvt. Ltd —Noida, Uttar Pradesh
- ₹18,000 - ₹30,000 a month
- Full-time
- Microsoft Outlook
- Microsoft Office
- In-person
- Health insurance
Quick apply
Customer Technical Support Executive
Asia Tech —Noida, Uttar Pradesh
- ₹2,00,000 a year
- Computer Science
- B.Sc
- Bachelor's degree
Customer Service/Support Executive
Sisoft Technologies Pvt Ltd —Ghaziabad, Uttar Pradesh
- ₹10,000 - ₹18,000 a month
- Part-time
- Customer service
- English
- Administrative experience
Quick apply
7d
Customer Care Executive
Niftel communication pvt.ltd —Lucknow, Uttar Pradesh
- ₹14,000 - ₹15,500 a month
- Full-time
- Microsoft Excel
- Computer skills
- In-person
Quick apply
Customer Care Executive
EaseMyTrip —Noida, Uttar Pradesh
- ₹12,000 - ₹19,278 a month
- Full-time
- Walk-in
- Customer service
- English
- 12th Pass
Quick apply
Assistant Officer, Specialist, Contact Centre, Consumer Banking, Technology and Operations
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Customer service
- Communication skills
- Banking
Customer Service Executive
Meilleur Infotech Pvt Ltd —Noida, Uttar Pradesh
- ₹15,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health insurance
Quick apply
Customer Relationship Associate-D2C Brand
Weekday —Noida, Uttar Pradesh
- ₹4,50,000 - ₹6,50,000 a year
- Full-time
- English
- AI
- Communication skills
Quick apply
1d
Customer Support Executive
Attentive.ai —Noida, Uttar Pradesh
- Remote
- Salesforce
- Communication skills
- Flexible schedule
Quick apply
Noida|EJ|Chat|11-May-26
TGBPL TP India - IBU —Noida, Uttar Pradesh
- Full-time
- Remote
- Work from home
Customer Support Associate
Boundless trends Pvt Ltd —Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
Quick apply
ASTOFFCR, Specialist, Contact Centre, Consumer Banking (BF0063)
DBS Bank —Bank, Uttar Pradesh
- Full-time
- Customer service
- Communication skills
- Banking
Helpdesk Associate
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
11d
Technical Support Executive
Invoay —Noida, Uttar Pradesh
- Full-time
- English
- SQL
- Analysis skills
Customer Support Executive / Client Handling Executive
KSS IT Services —Noida, Uttar Pradesh
- ₹15,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
Noida|EJ|Chat|13-Apr-26
TGBPL TP India - IBU —Noida, Uttar Pradesh
- Full-time
- Remote
- Work from home
Sr Administrator (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Azure
- Microsoft Outlook
- Software troubleshooting
1d
Trainee
MMI Software Pvt. Ltd. —Mathura, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Full-time
- Software troubleshooting
- English
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply

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Customer Support Executive (CSE)

Arihant Informarketing Pvt. Ltd
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹15,000 - ₹30,000 a month
8 hours ago

Qualifications

Microsoft Excel
Customer service
English
Customer support
Outbound voice
Hindi
Communication skills
Negotiation
Time management

Full job description

Job Summary

We are looking for a confident and customer-focused Customer Support Executive to handle Amazon customer queries related to orders, cancellations, delivery, returns, refunds, and replacements.

The ideal candidate should have good communication skills, strong command of English, and the ability to handle customers professionally through calls, WhatsApp, email, and chat. The candidate will also be responsible for understanding cancellation reasons, retaining genuine orders, and coordinating with internal teams for timely issue resolution.

Roles and Responsibilities

Handle Amazon customer queries related to orders, cancellations, delivery, returns, refunds, and replacements.
Contact customers to understand cancellation reasons and try to retain genuine orders.
Confirm order details, customer addresses, product requirements, weight, dimensions, and additional charges wherever applicable.
Coordinate with customers before dispatch in case of product, price, size, weight, or delivery-related concerns.
Update cancellation reasons accurately in daily trackers.
Analyse repeated cancellation reasons and share improvement suggestions with the team.
Coordinate with warehouse, logistics, marketplace, and accounts teams for order-related issues.
Follow up on delayed, undelivered, damaged, cancelled, or returned orders.
Share tracking details and delivery updates with customers.
Handle customer complaints professionally through calls, WhatsApp, email, and chat.
Support customers regarding refunds, replacements, returns, and delivery status.
Monitor negative customer feedback and coordinate with the concerned team for resolution.
Maintain daily reports for cancellations, customer calls, resolved cases, and pending issues.
Escalate critical or unresolved cases to the team leader or marketplace team.
Maintain proper records of all customer interactions and complaints.
Ensure all customer communication is polite, clear, professional, and properly documented.
Follow up regularly with customers and internal teams until the issue is resolved.

Required Skills

Good verbal and written communication skills in Hindi and English.
Good command of spoken and written English.
Comfortable handling inbound and outbound customer calls.
Comfortable handling cancellation-related conversations and customer complaints.
Basic understanding of Amazon orders, returns, refunds, replacements, and delivery processes.
Good convincing, negotiation, and problem-solving skills.
Ability to handle difficult or dissatisfied customers calmly and professionally.
Basic knowledge of Microsoft Excel, Google Sheets, email, and WhatsApp.
Strong follow-up, coordination, and time-management skills.
Ability to maintain accurate customer support trackers and reports.
Experience with Amazon Seller Central or e-commerce customer support will be an advantage.

Candidate Requirements

1–2 years of experience in customer service, telecalling, Amazon support, or e-commerce operations.
Candidate should have strong communication and convincing skills.
Candidate must be comfortable making outbound calls to customers.
Candidate should be comfortable handling cancellation, complaint, return, and refund cases.
Candidate must be willing to work full-time from the Noida office.
Immediate joiners will be preferred.

Benefits

Competitive salary based on experience and communication skills.
Exposure to Amazon seller operations and customer service.
Learning and career-growth opportunities.
Stable full-time employment.
Supportive work environment.

Location: Noida, Uttar Pradesh
Job Type: Full-time, Work from Office
Salary: ₹20,000–₹30,000 per month
Experience Required: 1–2 years

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

Quick apply

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