Kochi Kerala Front desk Jobs – 131 Open Jobs Today

Front Office Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- No experience needed
- 12th Pass
- Front desk
2d
Front Desk Executive
Jeeves Consumer Services Private Limited —Kadavanthara, Kochi, Kerala
- ₹18,000 - ₹22,000 a month
- Full-time
- Customer service
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
Receptionist
Vivid Diagnostic Centre —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
- Health insurance
Quick apply
Receptionist
OPTAM CLINICS PRIVATE LTD —Kochi, Kerala
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
10h
Front Office Cum Customer Relationship Officer
Unigrad academy of Excellence —Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
Senior Associate- Front Office
brunton boatyard —Fort Kochi, Kerala
- ₹16,500 - ₹22,000 a month
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Receptionist/Administration
WeArch Developers —Aluva, Kerala
- ₹12,000 - ₹18,000 a month
- Full-time
- Customer service
- Administrative experience
- Typing
Quick apply
17h
Front Office Supervisor
D HOTEL —Edapalli, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Food provided
Quick apply
Front Office Executive (Receptionist)
INCEPT LIVING PVT.LTD —Aluva, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Front Office Receptionist
Digital Dental Solutions —Kochi, Kerala
- ₹17,000 - ₹20,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Accounting
Quick apply
6d
Front Office Accountant
MOTHER OPTICALS —Kochi, Kerala
- ₹10,000 - ₹20,000 a month
- Full-time
- In-person
- Communication skills
Quick apply
6d
Front Office Assistant
D HOTEL —Edapalli, Kerala
- ₹16,000 - ₹17,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
- Food provided
Quick apply
Front Office Assistant
Shilton hospitality Pvt Ltd —Kochi, Kerala
- ₹18,000 - ₹20,000 a month
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick apply
8d
Front Office Executive (Receptionist)
Raha Ayurveda Hospital & Integrated Ortho Neuro Rehab —Kochi, Kerala
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
Receptionist
Mibo Health and Happiness Care Private Limited. —Edapalli, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
Front Office Administrator
Rexacademy Group of educational institutions —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Receptionist, telecaller
Dermacheck Skin Clinic —Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
5h
Front office executive
Hotel Royal Residency —Kochi, Kerala
- ₹12,000 - ₹20,000 a month
- Full-time
- In-person
- Communication skills
- Commuter assistance
- Paid time off
Quick apply
11d
Cashier Cum Receptionist
Royal Trading Co. —Kochi, Kerala
- ₹13,000 - ₹20,000 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Food provided
- Paid sick time
Quick apply
8h
Front Office Administrator Cum Billing
Secure Deal —Kadavanthara, Kochi, Kerala
- ₹12,000 - ₹18,000 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Health insurance
Quick apply

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Front Office Manager

Marriott International, Inc -
Kochi, Kerala

Apply Now

Job details

Full-time
2 days ago

Qualifications

Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26095697
Job CategoryRooms & Guest Services Operations
LocationMaradu, Kochi, Kerala, India, 682304
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

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front desk jobs in kochi kerala

Front Office Manager

Front Desk Executive

Receptionist

Receptionist

Front Office Cum Customer Relationship Officer

Senior Associate- Front Office

Receptionist/Administration

Front Office Supervisor

Front Office Executive (Receptionist)

Front Office Receptionist

Front Office Accountant

Front Office Assistant

Front Office Assistant

Front Office Executive (Receptionist)

Receptionist

Front Office Administrator

Receptionist, telecaller

Front office executive

Cashier Cum Receptionist

Front Office Administrator Cum Billing

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