Thiruvananthapuram Kerala Hotel Jobs – 117 Open Jobs Today

F O Staff / Guest Relations Executive
3 Star Facility Hotel —Thiruvananthapuram, Kerala
- ₹12,000 - ₹25,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
3d
Revenue Manager
Corpac Business Consulting —Thiruvananthapuram, Kerala
- ₹25,000.00 - ₹76,579.38 a month
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
Front Office Associate
Somatheeram Ayurvedic Health Resort —Vizhinjam, Thiruvananthapuram, Kerala
- ₹13,000 - ₹15,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Health insurance
- Food provided
Quick apply
Senior Food & Beverages Manager
Corpac Business Consulting —Thiruvananthapuram, Kerala
- ₹35,000 - ₹55,000 a month
- Full-time
- English
- Bachelor's degree
- Quality control
- Paid time off
- Cell phone reimbursement
Quick apply
14d
Guest Service Associate - F&B Service
Niraamaya Retreats Surya Samudra Kovalam —Kovalam, Thiruvananthapuram, Kerala
- ₹15,000 - ₹20,000 a month
- Weekend availability
- Hospitality
- In-person
- Guest services
- Health insurance
- Paid time off
Quick apply
Restaurant Manager
Akhil Classic Hotel —Thiruvananthapuram, Kerala
- ₹18,000 - ₹25,000 a month
- Weekend availability
- Customer service
- Food service experience
- In-person
- Food provided
Quick apply
Senior Finance Executive – Hospitality & Resort
Niraamaya Retreats Kovalam Pvt ltd —Kovalam, Thiruvananthapuram, Kerala
- ₹25,000 - ₹28,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Finance
- Health insurance
- Food provided
Quick apply
Guest Service Associate (Housekeeping)
Niraamaya Retreats Surya Samudra Kovalam —Kovalam, Thiruvananthapuram, Kerala
- ₹15,000 - ₹18,000 a month
- Weekend availability
- 12th Pass
- Cleaning
- In-person
- Paid time off
- Food provided
Quick apply
3d
Restaurant (Showroom) Maintenance Inspector
AZAD GROUP HOTELS —Kowdiar, Thiruvananthapuram, Kerala
- ₹28,000 - ₹30,000 a month
- Full-time
- Schematics
- Electrical experience
- Plumbing
- Food provided
Quick apply
Hotel Management Faculty
IAMT Skill India Pvt Ltd —Thiruvananthapuram, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Hospitality
- Microsoft Office
- Presentation skills
- Flexible schedule
Quick apply
ROOM SERVICE ORDER TAKER CUM CASHIER
HOTEL HORIZON —Thiruvananthapuram, Kerala
- ₹16,000 - ₹20,000 a month
- Weekend availability
- Hospitality
- Basic math
- 12th Pass
- Food provided
Quick apply
CRM & Customer Retention Manager (FMCG)
AZAD GROUP HOTELS —Kowdiar, Thiruvananthapuram, Kerala
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Salesforce
- Master's degree
- Food provided
Quick apply
3d
Security Guard
Hotel SAJ Luciya —Thiruvananthapuram, Kerala
- ₹13,000 - ₹15,000 a month
- Full-time
- English
- Conflict management
- In-person
- Health insurance
- Food provided
Quick apply
F&B Supervisor
Uday Suites, The Airport Hotel —Thiruvananthapuram, Kerala
- Weekend availability
- Food service experience
- In-person
- Diploma
- Food provided
Quick apply
Customer Care Executive (Ecommerce Food Delivery Platform)
AZAD GROUP OF HOTELS —Kowdiar, Thiruvananthapuram, Kerala
- ₹18,000 - ₹21,000 a month
- Full-time
- CRM software
- Customer service
- Computer literacy
- Food provided
Quick apply
CRM & Customer Retention Manager
AZAD GROUP HOTELS —Kowdiar, Thiruvananthapuram, Kerala
- ₹30,000 - ₹32,000 a month
- Full-time
- Marketing
- Master's degree
- Analysis skills
- Food provided
Quick apply
12d
Guest Service Associate
Estuary Sarovar Premiere —Thiruvananthapuram, Kerala
- From ₹16,810 a month
- Full-time
- Hospitality
- Customer service
- In-person
- Flexible schedule
- Food provided
Quick apply
Sales Executive
Hyatt Regency Trivandrum —Thiruvananthapuram, Kerala
- Full-time
- Hospitality
- Sales
- Administrative experience
Accounts Assistant
Biverah Hotel and Suites —Thiruvananthapuram, Kerala
- ₹13,000 - ₹16,000 a month
- Full-time
- Sales
- Customer service
- Accounting
Quick apply
Customer Relationship Manager (CRM)
AZAD GROUP HOTELS —Kowdiar, Thiruvananthapuram, Kerala
- ₹30,000 - ₹32,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Food provided
Quick apply
14d

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F O Staff / Guest Relations Executive

3 Star Facility Hotel
Thiruvananthapuram, Kerala

Quick apply

Job details

Full-time
₹12,000 - ₹25,000 a month
3 days ago

Qualifications

Hospitality
Customer service
Malayalam
English
Sales
Hospitality Management
Computer skills
Business Administration
Public relations
Hindi
Diploma
Communication skills
Hotel experience

Full job description

JOB DESCRIPTION

Guest Relations / Public Relations Executive

3-Star Hotel – Thiruvananthapuram

1. Job Title

FO Staff / Guest Relations / Public Relations Executive

2. Department

Front Office / Guest Relations

3. Reporting To

Hotel Manager

4. Job Purpose

To ensure excellent guest satisfaction and maintain strong, positive relationships with hotel guests, staff, corporate clients, travel agencies, vendors, local institutions, and other stakeholders. The position is responsible for creating a welcoming hotel environment, handling guest requirements professionally, resolving complaints effectively, and supporting the hotel in building a strong reputation in Thiruvananthapuram.

5. Key ResponsibilitiesA. Guest Relations

Welcome guests warmly and provide courteous and professional assistance.
Maintain excellent relationships with regular, corporate, VIP, and international guests.
Understand guest requirements and ensure timely service.
Follow up on guest feedback and satisfaction.
Handle guest complaints calmly and professionally and coordinate with relevant departments for quick resolution.
Assist guests with information regarding local attractions, transportation, restaurants, hospitals, shopping areas, and other facilities.
Maintain records of important guest preferences and special requirements.

B. Public & Corporate Relations

Develop and maintain good professional relationships with corporate organisations, government institutions, travel agencies, educational institutions, hospitals, event organisers, and local businesses.
Support the hotel in developing corporate tie-ups and repeat business.
Maintain regular communication with important clients and institutional contacts.
Represent the hotel professionally during meetings, events, and external programmes.
Assist management in maintaining a positive image and reputation for the hotel.

C. Front Office Coordination

Coordinate closely with Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and other departments.
Ensure smooth check-in and check-out experiences.
Monitor special requests, celebrations, group bookings, and VIP arrangements.
Assist in managing guest movements during conferences, meetings, functions, and special events.

D. Complaint Management

Receive and acknowledge guest complaints respectfully.
Identify the nature of the problem and coordinate with the concerned department for immediate action.
Follow up with guests to ensure that complaints have been satisfactorily resolved.
Escalate serious or repeated complaints to the Hotel Manager.
Maintain a record of complaints and corrective actions.

E. Communication & Relationship Building

Maintain excellent interpersonal and communication skills.
Build trust and long-term relationships with guests and clients.
Maintain professional relationships with hotel employees and management.
Encourage teamwork and a positive working environment.
Communicate hotel policies and procedures politely and clearly.

F. Marketing & Business Support

Support the hotel’s promotional activities and local networking initiatives.
Assist in identifying potential corporate clients and business opportunities.
Maintain relationships with travel agents, tour operators, event organisers, and local businesses.
Support social media, promotional events, exhibitions, and hotel functions when required.
Encourage repeat visits and referrals from satisfied guests.

6. Essential Skills

Excellent verbal and written communication.
Strong interpersonal and relationship-management skills.
Pleasant personality and professional appearance.
Customer-service orientation.
Good problem-solving and conflict-management ability.
Ability to work under pressure.
Good telephone and email etiquette.
Basic computer knowledge.
Ability to coordinate effectively with multiple departments.

7. Preferred Qualifications

Diploma/Degree in Hotel Management, Hospitality Management, Tourism, Business Administration, Public Relations, or a related field.
Previous experience in a hotel, hospitality, customer service, front office, sales, or public relations role will be preferred.
Knowledge of English and Malayalam is essential.
Knowledge of Hindi and/or other languages will be an advantage.

8. Desired Personal Qualities

Friendly and approachable.
Highly courteous and patient.
Trustworthy and responsible.
Well-groomed and professional.
Positive attitude.
Good listener.
Emotionally mature and diplomatic.
Strong networking and relationship-building ability.
Willingness to take initiative.
Ability to maintain confidentiality.

9. Performance Indicators (KPIs)

Guest satisfaction score.
Number and quality of positive guest reviews.
Complaint resolution time.
Repeat guest percentage.
Corporate/client relationship development.
Guest retention and referrals.
Response time to guest requests.
Effectiveness of interdepartmental coordination.
Contribution to hotel reputation and business development.

10. Working Conditions

Full-time position.
Shift-based work, including weekends and public holidays.
Requires regular interaction with guests and external stakeholders.
May require participation in hotel events, functions, meetings, and promotional activities.

11. Overall Role Expectation

The Guest Relations / Public Relations Executive should act as a professional ambassador of the hotel, ensuring that every guest and business associate experiences courteous service, effective communication, and genuine hospitality. The employee should actively contribute to creating strong guest relationships, repeat business, positive reviews, and a good reputation for the hotel in Thiruvananthapuram.

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

hotel jobs in thiruvananthapuram kerala

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Senior Food & Beverages Manager

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Customer Relationship Manager (CRM)

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