Tolichowki Hyderabad Telangana Customer support coordinator Jobs – 88 Open Jobs Today

Manager - Trade Promotion Management
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FedEx AMEA —Hyderabad, Telangana
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Amgen —Hyderabad, Telangana
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DSV —Hyderabad, Telangana
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MatrusriX Technologies Pvt Ltd —Hyderabad, Telangana
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Manager - Trade Promotion Management

PepsiCo -
Hyderabad, Telangana

Apply Now

Job details

14 days ago

Qualifications

Sales
Customer service
Microsoft Office
Master's degree
Sales
Bachelor's degree
Customer relationship management
Data analytics
Business Administration
Financial acumen
Time management

Full job description

Overview:

Building effective relationships with the customer team is critical to success and therefore requires the Analyst to link with key contacts within the customer team to ensure strong customer based execution of tactical programs; mainly focus on:

Assisting in delivery of planned net revenue, trade spend and MC objectives, in a manner that is consistent with the strategic direction for the business
Building and maintaining TPM planning models and communicating changes to internal finance staff to ensure alignment
Ensuring that aligned events that require on/off-ticket pricing changes adjustments are entered into all applicable systems in a timely manner (TPM)
Manage expectations through verbal and written interactions with customer teams
Lead and manage the Pricing Coordinator associates within his/her charge by developing a business plan that covers sales, revenue and organization costs. Ensure effective and comprehensive support of the sales employees across multiple teams and markets
Enable his/her associate’s capabilities and enforce consistency in execution of key capability areas; trade payment actions, internal and external executional direction and post-event analysis.
Pricing Coordinators main activities;
- trade payment actions; track sales performance against pre-set thresholds, conduct trade management transactions with customers
- internal/external executional direction; develop in-store merchandising direction and communicate to our sales team and populate customer contracts to reflect promotions/new items
- conduct post-event analysis; analyze data to identify which promotional events met the success thresholds, populate weekly recap that showcases top business unit forecast vs. actual ticket sales, pull out key insights and share with sales teams to aid in improved performance
Actively conduct on-going review of operational services to drive agility and effectiveness
Ensure delivery of accurate and timely data in accordance with agreed service level agreement
Ensure the Pricing Coordinator team stays connected with business by integrating front and back end services
Monitor and report performance to key stakeholders
Focus teams against the speed of execution and quality of service delivery rather than achievement of SLAs
Recognize opportunities and take action to improve delivery of work
Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology
Scale-up operation in-line with business growth, both within existing scope, as well as new areas of opportunity
Process Excellence Champion within Function - Ability to guide and lead end to end process assessments to identify standardization and Automation opportunities and track implementation and value realization
Manage complex project delivery, from conception and design through implementation, measurement, hypercare, ongoing maintenance
Collaborate across Ecosystem and functional stakeholders to create process improvement frameworks and tools that help business/GBS to measure and improve compliance to various sales and financial processes

People Responsibilities

Building effective relationships with the customer team is critical to success and therefore requires the Pricing Coordinator Supervisor to link with key contacts within the customer team to ensure strong customer based execution of tactical programs; mainly:

Assisting in delivery of planned net revenue, trade spend and MC objectives, in a manner that is consistent with the strategic direction for the business
Building and maintaining TPM planning models and communicating changes to internal finance staff to ensure alignment
Ensuring that aligned events that require on/off-ticket pricing changes adjustments are entered into all applicable systems in a timely manner (TPM)
Manage expectations through verbal and written interactions with customer teams

Manage and motivate a team of associates
Facilitate training across his/her team, as well as other support functions and groups
Set individual sales targets with the sector team, and track goals
Monitor SLAs and ensure month-end close timelines are met; develop and analyze key business drivers to provide insights to the functional head
Accurate and timely generation of management reporting and dashboards for performance analysis
Organize weekly/monthly/quarterly reviews for his/her associates to ensure continuous improvement in efficiency, effectiveness and overall integration of the work with markets
Actively conduct on-going review of operational services to drive agility and effectiveness
Drive comprehensive change management (identifying the need for change and the role each individual play)
Assist Key Account Management Leader in developing on-going training and capability plans for associates in his/her charge
Represent his/her teams’ markets in meetings with internal and external customers, steering groups and other client functions
Responsible for the overall monitoring of sales back-office function; provide leadership from strategy to execution
Ensure career growth opportunities for associates and engage in people planning and resource allocation activities

Responsibilities:

Assisting in delivery of planned net revenue, trade spend and MC objectives, in a manner that is consistent with the strategic direction for the business
Building and maintaining TPM planning models and communicating changes to internal finance staff to ensure alignment
Ensuring that aligned events that require on/off-ticket pricing changes adjustments are entered into all applicable systems in a timely manner (TPM)
Manage expectations through verbal and written interactions with customer teams

Manage and motivate a team of associates
Facilitate training across his/her team, as well as other support functions and groups
Set individual sales targets with the sector team, and track goals
Monitor SLAs and ensure month-end close timelines are met; develop and analyze key business drivers to provide insights to the functional head
Accurate and timely generation of management reporting and dashboards for performance analysis
Organize weekly/monthly/quarterly reviews for his/her associates to ensure continuous improvement in efficiency, effectiveness and overall integration of the work with markets
Actively conduct on-going review of operational services to drive agility and effectiveness
Drive comprehensive change management (identifying the need for change and the role each individual play)
Assist Key Account Management Leader in developing on-going training and capability plans for associates in his/her charge
Represent his/her teams’ markets in meetings with internal and external customers, steering groups and other client functions
Responsible for the overall monitoring of sales back-office function; provide leadership from strategy to execution
Ensure career growth opportunities for associates and engage in people planning and resource allocation activities

Qualifications:

10-12 years of experience in Sales/Sales Trade Management
Bachelor’s degree in commerce/business administration/marketing. Masters’ degree is a plus

5+ years development experience related to Data Analytics and Reporting including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
Demonstrate sound financial acumen, a lateral thinker and data analysis strength with strong attention to detail
DB / Customer management capabilities
Previous experience as a people leader
Ability to provide superior customer service
Propensity to learn PepsiCo software systems
Strong knowledge of MS Office programs
Best-in-class time management skills, ability to multitask, set priorities and plan

Strong use of influencing skills to gain alignment

Apply Now

Refine Your Search

customer support coordinator jobs in tolichowki hyderabad telangana

Manager - Trade Promotion Management

Assistant Manager-Sales

Customer Support & Sales Coordinator (Tamil / Malayalam/Hindi)

Experienced Call Center Executive | Skin & Hair Clinic | Patient Care | Appointment

HRE Process Expert Change coordinator

Project Coordinator

Sr. Sales Executive

IN_Manager_SAP HCM_SAP_Advisory_Hyderabad

Full Lifecycle Recruiter , Stores TA

Front Office Receptionist

Team Lead/ Manager- SAP FICO- US Shift

Manager Shared Services

Student Counselor

Site Coordinator

AV Production Technician

Retail Sales Assistant

Senior IT Developer

Teacher Trainer

Senior Service Engineer_DC

Systems Engineer

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