Noida Uttar Pradesh Call center team lead Jobs – 68 Open Jobs Today

Team Lead Contact Center
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Customer service
- Research
- Financial services
- Work from home
Branch Head
Petals Pre School —Noida, Uttar Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Master's degree
- Paid time off
- Cell phone reimbursement
Quick apply
Business / Franchise Development Executive
INFINITY PRIME MEDIA PVT. LTD. —Noida Sector 62, Noida, Uttar Pradesh
- ₹15,000 - ₹35,000 a month
- Full-time
- Sales
- Business development
- Project management
Quick apply
Team Leader/Supervisor
Patio Digital Pvt Ltd —Noida, Uttar Pradesh
- ₹21,000 - ₹23,000 a month
- Full-time
- Management
- English
- Bachelor's degree
- Paid time off
- Flexible schedule
Quick apply
Team Leader for international US Outbound Lead Generation process
Tech CASA —Noida, Uttar Pradesh
- Urgently hiring
- Management
- Customer service
- Master's degree
Career Counselor
Edubridge Learning Pvt. ltd —Noida, Uttar Pradesh
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
Media & Marketing Head
KW GROUP —Noida, Uttar Pradesh
- ₹1,00,000 - ₹2,50,000 a month
- Weekend availability
- B.Sc
- English
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Customer Service Representative
BIG OH TECH —Noida, Uttar Pradesh
- CRM software
- Microsoft Excel
- Customer service
Quick apply
Manager Operations|International|28092025
TGBPL TP India - IBU —Noida, Uttar Pradesh
- Full-time
- Remote
- Work from home
Business Development Associate
Niva Solutions Pvt Ltd - IQSHARP —Noida, Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- Sales
- English
- Business development
Quick apply
Chief Operating Officer (COO)
Global Udaan —Sarita Vihar, Delhi, Delhi
- ₹1,40,000 - ₹2,00,000 a month
- Email
- English
- Project management
- Team management
Quick apply
Deputy Manager - Admin- Technical Operations
Paytm —Noida, Uttar Pradesh
- English
- Electrical experience
- Presentation skills
Admission Academic Counsellor
DIGITAL XPLODE PVT LTD —Nehru Place, Delhi, Delhi
- ₹17,000 - ₹21,000 a month
- Weekend availability
- Microsoft Excel
- Sales
- English
Quick apply
Telecalling Executive / Lead Generation Executive (Healthcare Consulting)
MediNeti Solutions —Greater Noida, Uttar Pradesh
- ₹14,000 - ₹20,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Job Description – Telecaller (Pharma , Nutraceutical & Clinics)
IMMUNOSCIENCES —Okhla, Delhi, Delhi
- ₹18,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- English
- Paid time off
Quick apply
Lead Engineer - Application Support 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Weekend availability
- Microsoft Access
- Azure
- Computer Science
Quick apply
Marketing Manager
Searchurcollege —Noida, Uttar Pradesh
- ₹12,416.70 - ₹60,725.35 a month
- Full-time
- Microsoft Excel
- Sales
- English
- Cell phone reimbursement
- Flexible schedule
Quick apply
9d
Business Development Intern
Niva Solutions Pvt Ltd - IQSHARP —Noida, Uttar Pradesh
- ₹10,000 - ₹20,000 a month
- Full-time
- Sales
- English
- Business development
Quick apply
AESTHETIC CENTER RECEPTIONIST
Cosmetica India Aademy —Karol Bagh, Delhi, Delhi
- ₹20,000 - ₹22,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Track Lead - Cisco Contact Center
HCLTech —Noida, Uttar Pradesh
- Weekend availability

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Team Lead Contact Center

Ameriprise India -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Customer service
Call centre
Research
Financial services
Communication skills

Full job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service teams, and take a lead role in communicating resolution status updates to appropriate parties. Proactively initiate customer contact to ensure the highest possible quality of customer service.

Key Responsibilities

Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries on a daily basis
Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
Participate in business-driven projects and initiatives

Required Qualifications

Experience in a service call center or transaction processing.
Strong working knowledge of customer service processes, policies, techniques, and applicable regulations.
Proven ability to research and resolve complex, high-priority service issues in a timely manner.
Strong written and verbal communication skills.
Demonstrated ability to work directly with high-priority internal and external customers.
Experience of team handling

Preferred Qualifications

Product-specific or financial services industry experience.
Prior experience with service recovery techniques and processes.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Client Service

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Apply Now

Refine Your Search

call center team lead jobs in noida uttar pradesh

Team Lead Contact Center

Branch Head

Business / Franchise Development Executive

Team Leader/Supervisor

Team Leader for international US Outbound Lead Generation process

Career Counselor

Media & Marketing Head

Customer Service Representative

Manager Operations|International|28092025

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Chief Operating Officer (COO)

Deputy Manager - Admin- Technical Operations

Admission Academic Counsellor

Telecalling Executive / Lead Generation Executive (Healthcare Consulting)

Job Description – Telecaller (Pharma , Nutraceutical & Clinics)

Lead Engineer - Application Support 4C

Marketing Manager

Business Development Intern

AESTHETIC CENTER RECEPTIONIST

Track Lead - Cisco Contact Center

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