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Oracle Incentive Cloud - Consultant, Technical Transformation - Sales & Services- Customer

Deloitte -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Oracle
Cloud architecture
Waterfall
Data migration
XML
Customer service
Relational databases
Master's degree
MCA
SoapUI
Analysis skills
Bachelor's degree
Data management
Territory management
REST
Scripting
Scrum
Marketing automation
APIs
Agile
B.E.
Middleware
Groovy
Leadership
Communication skills
Analytics

Full job description

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Consultant, Technical Transformation or equivalent

As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do:

Independently design, build, and deliver medium/high complexity stories. Use standard estimation methods for user stories.
Own medium-complex modules; perform PoCs, grooming, present design options to TLs. Drive technical grooming; participate in solutioning and PoCs with option analysis.
Engage juniors to follow best practices; perform code reviews and fixes with minimal oversight. Coordinate with onshore/client teams; ensure juniors understand requirements; build client rapport.
Define release management strategy, pipeline management, repository integration with DevOps. Drive meeting agendas; support weekly status reports. Elevate industry knowledge; leverage Delivery Excellence/automation/Smartstarts.
Configure and extend Agentforce/GenAI components; perform PoCs for GenAI-powered features. Mentor Analysts on technical tasks; support technical solutioning and PoCs.

The Team:

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualification

Must Have Skills/Project Experience/Certifications:

3 - 6 years of hands-on consulting and/or relevant industry experience
Should have project experience in implementing following modules:
Oracle Sales Performance Management, Incentive compensation, Quota management Territory management, Sales Planning,Quota Planning,Forecasting, Account Planning
Implementation knowledge of any other peripheral Oracle modules would be added advantage
End to End knowledge of Sales processes (Opportunity/Leads/Customer management/Service Requests)
Object Customizations using Application composer or Page composer
Implementing Security and management of roles, users and hierarchy
Should have thorough knowledge of integration with external systems/applications
Integration knowledge on Oracle Suite of products such as Oracle CPQ, Order management systems, Customer Data Management and Oracle Marketing Cloud
Proficiency in groovy scripting is a must
Experience in building analytics BI reports, analysis, infolets and dashboards
Experience in data migration from legacy/other systems via data load or batch jobs is a must.
Experience in Setup implementation tasks and setup migration
Knowledge of OIC/Middleware systems, REST API, XML, SOAP UI & webservices
Design and create Compensation Plans based on Client’s compensation structure
Integrate and Import data into the application (ICM)Setup Payment options (plans and Group) and Targets (Goals)
Setting up complex classification rules, formulas, flexfields, Roles and Security
Deep Understanding of Oracle Sales and Service Cloud Architecture
Understanding of Digital Customer Service is an advantage
Experience participating in AGILE, Waterfall scrum sessions
Understanding of relational database theory

Good to Have Skills/Project Experience/Certifications:

Strong analytical and communication skills
Excellent interpersonal and collaboration skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Must possess critical thinking, problem solving, and decision-making skills
Professional Qualification- B.E/B.Tech/MCA/MSC/MS

Education:

BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

Bengaluru/Hyderabad/Pune/Chennai

#S&S2027

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 353307

Apply Now

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