Kerala Guest service associate Jobs – 161 Open Jobs Today

Duty Manager
Marriott International, Inc —Kochi, Kerala
- Full-time
- Hospitality
- No experience needed
- 12th Pass
4d
Guest Service Associate (Housekeeping)
LAZDANA HOTELS AND RESORTS BANGALORE —Kasaragod District, Kerala
- ₹14,000 - ₹17,000 a month
- Full-time
- English
- Microsoft Office
- Cleaning
- Health insurance
- Paid time off
Quick apply
Senior Guest Service Associate – F&B Service
Earthitects —Wayanad, Kerala
- Bachelor's degree
- Communication skills
Quick apply
Front Office Associate
The Habitat Suites —Guruvayur, Thrissur, Kerala
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Food provided
Quick apply
Guest Experience Associate- F&B Service
WGH Hotels & Resorts Pvt. Ltd* (Alleppey,Munnar,Thekkady,Kochi) —Alleppey, Kerala
- ₹15,100 - ₹20,000 a month
- Full-time
- Serving
- Customer service
- In-person
Quick apply
F&B Associate
Chakolas Pavilion - Hotel & convention Center —Kochi, Kerala
- ₹16,000 - ₹18,000 a month
- Weekend availability
- Serving
- Customer service
- POS
Quick apply
Valet
THE AVENUE REGENT —Kochi, Kerala
- ₹15,000 - ₹17,000 a month
- Weekend availability
- English
- 12th Pass
- Driving
- Flexible schedule
- Food provided
Quick apply
11h
Front Office Associate
HOTEL INDRAPRASTHA —Palakkad District, Kerala
- ₹12,000 - ₹15,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
- Cell phone reimbursement
- Food provided
Quick apply
Front Office Associate
Fajo Homes —Angamali, Kerala
- ₹10,000 - ₹15,000 a month
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Guest Service Associate
KWJ —Kondotti, Kerala
- ₹10,000 - ₹17,000 a month
- Overnight shift
- Serving
- Customer service
- POS
- Health insurance
- Paid time off
Quick apply
Senior Associate- Front Office
brunton boatyard —Fort Kochi, Kerala
- ₹16,500 - ₹22,000 a month
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
F&B and Event Service Expert
Marriott International, Inc —Kochi, Kerala
- Full-time
- Walk-in
- 12th Pass
- Supervising experience
8d
Front Office Associate
FX Wellness & Sports Tech LLP —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- In-person
Quick apply
Reservation Executive
AccorHotel —Kochi, Kerala
- Full-time
Quick apply
F&B Service Associate
Chemmanur International Holidays And Resorts Pvt Ltd —Thekkadi, Kerala
- ₹15,000 - ₹20,000 a month
- Weekend availability
- 12th Pass
- POS
- In-person
- Food provided
Quick apply
9h
Food and Beverage Associate
CGH Earth —Kochi, Kerala
- ₹18,000 - ₹18,500 a month
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Health insurance
- Food provided
Quick apply
GSA - F&B SERVICE
BLANKET Hotel and Spa —Munnar, Kerala
- Full-time
- Serving
- Customer service
- 12th Pass
Quick apply
11d
Operation manager cum Housekeeping
Fajo homes —Kochi, Kerala
- ₹15,000 - ₹22,000 a month
- Full-time
- Customer service
- Supervising experience
- Human resources
- Flexible schedule
Quick apply
F&B Service Associate
Nexstay Hotels & Resorts —Wayanad, Kerala
- ₹8,000 - ₹17,000 a month
- Full-time
- Serving
- Customer service
- 12th Pass
Quick apply
Waitress/Café Assistant
Galvin bistro —Calicut, Kerala
- ₹17,000 - ₹18,000 a month
- Full-time
- Serving
- Hospitality
- Customer service
- Food provided
Quick apply

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Duty Manager

Marriott International, Inc -
Kochi, Kerala

Apply Now

Job details

Full-time
4 days ago

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26110113
Job CategoryRooms & Guest Services Operations
LocationW8V8 QV8 Project site Prestige Forum Mall Bund Rd, Kochi, Kerala, India, 682304
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest service associate jobs in kerala

Duty Manager

Guest Service Associate (Housekeeping)

Senior Guest Service Associate – F&B Service

Front Office Associate

Guest Experience Associate- F&B Service

F&B Associate

Valet

Front Office Associate

Front Office Associate

Guest Service Associate

Senior Associate- Front Office

F&B and Event Service Expert

Front Office Associate

Reservation Executive

F&B Service Associate

Food and Beverage Associate

GSA - F&B SERVICE

Operation manager cum Housekeeping

F&B Service Associate

Waitress/Café Assistant

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