Chennai Tamil Nadu Sales/marketing Jobs – 1913 Open Jobs Today

Customer Experience
Eicher —Chennai, Tamil Nadu
- Marketing
- Salesforce
- Master's degree
- Health insurance
General Manager - Sales & Marketing
LML Homes LLP —Kilpauk, Chennai, Tamil Nadu
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Sales
- Business development
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
2d
AGM Channel Sales Real Estate
Nutech Realty Projects Pvt Ltd —Chennai, Tamil Nadu
- ₹85,000 - ₹1,30,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
10h
Sales Manager
HEALTHVISTA INDIA LIMITED —Chennai, Tamil Nadu
- ₹70,000 - ₹1,00,000 a month
- Full-time
- Sales
- Salesforce
- Business development
- Health insurance
- Cell phone reimbursement
Quick apply
1d
Sales and Marketing Manager
CTARS —Chennai, Tamil Nadu
- ₹50,000 - ₹65,000 a month
- Email
- CRM software
- Sales
- Marketing
Quick apply
3d
GTM Manager
CompIndia Infotech Pvt Ltd —Chennai, Tamil Nadu
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- English
- In-person
- AI
- Paid time off
Quick apply
2d
Associate Vice President (AVP) – Sales
Kiara Global Services —Chennai, Tamil Nadu
- ₹8,12,009.60 - ₹23,20,666.00 a year
- Full-time
- Sales
- Master's degree
- Business development
- Health insurance
- Flexible schedule
Quick apply
Global Longtail Sales Specialist – Global Alliances & Channels
Appian Corporation —Chennai, Tamil Nadu
- CRM software
- Sales
- Salesforce
- Health insurance
Quick apply
National Sales Head
HireBent —Chennai, Tamil Nadu
- ₹45,00,000 - ₹50,00,000 a year
- Full-time
- Master's degree
- Analysis skills
- Travel
- Health insurance
- Paid time off
Quick apply
5d
Marine Regional Sales Marketing Manager
The Viswa Group —Tambaram, Chennai, Tamil Nadu
- From ₹15,00,000 a year
- Full-time
- Sales
- English
- Bachelor's degree
- Paid time off
- Food provided
Quick apply
14h
Head Branding
Emriom Fze —Chennai, Tamil Nadu
- Full-time
- In-person
- Leadership
- Marketing
Quick apply
4d
Edtech Sales Counsellor
Boston Institute of Analytics Global Education Pvt Ltd —Chennai, Tamil Nadu
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- CRM software
- Master's degree
- Bachelor's degree
Quick apply
4d
Event Marketing Manager
DA EVENTZ —Ashok Nagar, Chennai, Tamil Nadu
- From ₹25,000 a month
- Full-time
- Sales
- In-person
- Marketing
- Cell phone reimbursement
Quick apply
4d
DGM - EU T SALES
Schneider Electric —Chennai, Tamil Nadu
- Online application
- Sales
- Engineering
- English
General Manager - Sales (Real Estate Company)
Vedita Ventures —Anna Nagar East, Chennai, Tamil Nadu
- ₹1,35,000 - ₹1,50,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
Head of Sales and Marketing [ BRANDED EGGS ]
PONNI GROUP OF COMPANIES —Chennai, Tamil Nadu
- ₹50,000 - ₹60,000 a month
- Full-time
- English
- Master's degree
- In-person
- Cell phone reimbursement
- Flexible schedule
Quick apply
7d
CEO – Chief Executive Officer
Emriom Fze —Chennai, Tamil Nadu
- Up to ₹50,00,000 a year
- Full-time
- Business development
- In-person
- Leadership
Quick apply
4d
AGM/ BGM - Sales - (Gurudev Motors -Skoda Cars)
GURUDEV MOTORS PVT LTD —Teynampet, Chennai, Tamil Nadu
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- Sales
- Master's degree
- Paid time off
Quick apply
Sales & Marketing Executive
Kiara Global Services —Chennai, Tamil Nadu
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- English
- Electrical experience
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
9h
Sales Marketing Head - FMCG
Newtron Talent Solutions —Chennai, Tamil Nadu
- Full-time
- Up to 50% travel
- Sales
- Business development
Quick apply
7d

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Customer Experience

Eicher -
Chennai, Tamil Nadu

Apply Now

Job details

Permanent

Benefits

Health insurance

Qualifications

Salesforce Marketing Cloud
Marketing
Call center experience
Software deployment
Salesforce
Master's degree
Marketing automation
Marketing

Full job description

Location Chennai, Tamil Nadu, India Category Others Posted Date 05/28/2025 Job Id P-101004

Job Requirements

Job Purpose:

The Manager - Customer Experience will drive EV customer experience across touchpoints, designing the entire journey from RE EV buyer's perspective. They'll provide consumer insights, collaborate with various teams, and develop differentiated experiences. The role requires strategizing communication plans, utilizing Customer Data Platforms, and defining key metrics. The goal is to enhance customer experience through brand marketing, sales, service, and engagement programs. Constant improvement is expected through strategic planning and market evaluation. This role will partner with Brand Strategy, Product Strategy, Marketing, Sales, and Service teams.

Position Overview:

Location: Chennai

Position Title: Customer Experience

Reports to: Group Manager - EV Commercial

Function: EV Commercial

What you’ll do:

Strategic view:

Strategic intent is to build the lead generation funnel at top of the funnel and engage with those customers as well as ensure quality leads follow through the funnel via relevant conversations
Key KPIS: Lead Conversions across the Brand and business funnels, CSAT and NPS across touchpoints. Process setups.
Define the Customer journey for RE EV buyers. Create a journey that is better and differentiated from key competition. Also, it has delightful moments that surpass customer expectations Design, develop and execute customer journeys for various formats
Craft strategies to build systems and processes to drive customer experience across all touchpoints - website, app, Customer experience at retail stores (sales and service), call center, online CRM, etc.
Create the front-end and backend interface for dealing with Customers
Work on ways of making the target interventions as per the cohorts identified through customer data
Define the CRM interventions required at relevant junctures. Ensuring key KPIs of CSAT and NPS are met. Devise strategic thought around KPI development.
Define the communications and the relevant channels that needs to be delivered to the Customer at each touchpoint, what message, where, when, at what interval and via which mode.
Understand customer requirements and develop and define the value additions required.
Conceptualize and develop rollout tools and services enabling digitization of customer experiences (like interactive screens, QR codes, paperless transactions, new technologies, etc.) across touchpoints aimed towards elevating customer experience and managing physical limitations.

Key Elements:

CRM strategy implementation for both offline (Voice support) and Digital (Non-Voice support)
For Offline Call center support, we need to have a thorough understanding of Call center operations and how to get effective and efficient lead validations
For Digital CRM: Work on CRM strategy, implementation , deployment,adoption, and execution
Should have thorough knowledge of Salesforce or any other Marketing automation and CRM tools.
Deploy Salesforce Marketing Automation Cloud with WhatsApp, SMS, Push notification,
and email channels
Campaign calendar mapping, along with journeys/tables in the campaigns
Implement and optimize Marketing Cloud campaigns to reach the target audience
Manage CRM systems deployed, including personalization, customization , configuration, and data integrity to optimize communications
Execute relevant campaigns - Sales and service (lead validation and nurturing, product roll out, product recall, etc.)
ROI measurement and optimization. Analytics and insights on the same
Lead IT activities related to customer data management and system integration
WhatsApp integration and chatbot

Customer and Vehicle Data Analysis at Analytics Centre:

Analyze the customer and vehicle data for feedback to identify opportunities for improvement and innovation
Understanding customer cohorts as well as individual customer needs. Personalize and customize communication for each customer.
Lead Customer Complaints
Mystery audits and next best actions
NPS and next best actions
Gemba

KPIs creation and Dashboards Management

Maintain dashboards and reports to provide actionable insights for management.
Experience in Ein -Dashboards for customers with all the relevant information that they need in real time
Dashboard and KPIs creation for internal stakeholders for CX parameters
Bring in collective ownership of customers across functions and the channels
Benchmark with the best in class within and across industries

Process improvement and SOPs

Design and develop customer-facing policies, empowerment policies, and create SOPs for the store operations aimed towards standardization of customer experience across stores
Create audit parameters with a focus on providing a standardized customer experience and review the non-compliance points.
Develop training interventions and training content for retail stores, including customer experience product, and processes, in coordination with retail operations and the training team

What you'll bring:

Experience:

10+ years experience in a similar role in a Customer/ Strategic consulting domain
Should’ve worked on CRM tools(Salesforce, Zoho CRM etc.)

Qualification:

Master’s degree in Business, Marketing or a related field

Ready to Join Us?

Apply via our website today. Join our trailblazing team and be a part of our legacy! “So why wait? Join us and experience the freedom of embracing the road, riding with pure motorcycling passion.”

Fast Track Career Growth

Outstanding launches and riding events

Riders' Leave

Leadership Development Programs

Medical Insurance and Life Cover

Career Progression via internal movements

Equal Employment Opportunity

Amazing Employee Discounts on company products

Voluntary Parental Coverage - Medical Insurance

Rewards and Recognition

Maternity & Paternity leave and benefits

Apply Now

Refine Your Search

sales/marketing jobs in chennai tamil nadu

Customer Experience

General Manager - Sales & Marketing

AGM Channel Sales Real Estate

Sales Manager

Sales and Marketing Manager

GTM Manager

Associate Vice President (AVP) – Sales

Global Longtail Sales Specialist – Global Alliances & Channels

National Sales Head

Marine Regional Sales Marketing Manager

Head Branding

Edtech Sales Counsellor

Event Marketing Manager

DGM - EU T SALES

General Manager - Sales (Real Estate Company)

Head of Sales and Marketing [ BRANDED EGGS ]

CEO – Chief Executive Officer

AGM/ BGM - Sales - (Gurudev Motors -Skoda Cars)

Sales & Marketing Executive

Sales Marketing Head - FMCG

I want to receive the latest job alerts for sales/marketing in chennai tamil nadu

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