chennai tamil nadu customer service logistics Jobs – 350 Open Jobs Today

Customer Service Agent Email Support Front Office
DHL —Chennai, Tamil Nadu
- Bilingual
- CRM software
- Customer service
- Health insurance
Logistics Executive
Kerakoll India Pvt Ltd, Chennai —Chennai, Tamil Nadu
- ₹9,029.10 - ₹40,802.95 a month
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Flexible schedule
Quick apply
1d
Logistics Operations Manager
spx logistics services pvt ltd —Chennai, Tamil Nadu
- ₹25,000 - ₹45,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
- Cell phone reimbursement
Quick apply
Team Lead Customer Service Email Support Front Office
DHL —Chennai, Tamil Nadu
- Customer service
- Salesforce
- Analysis skills
- Health insurance
Customer Fulfilment Hub Leader
Signify —Chennai, Tamil Nadu
- Bachelor's degree
- Business Administration
Customer Service & Logistics Specialist
Buckman —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
PRICING MANAGER – FREIGHT FORWARDING
Transmarine Cargo Services Pvt Ltd —Chetput, Chennai, Tamil Nadu
- ₹25,352.43 - ₹80,939.68 a month
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health insurance
Quick apply
Customer Service Executive (Logistics)
seashell logistics —Egmore, Chennai, Tamil Nadu
- ₹15,000 - ₹30,000 a month
- Full-time
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
Assistant Manager - Logistics and Warehouse
The Lincoln Electric Company —Chennai, Tamil Nadu
- English
1d
Inventory Management Lead
Hitachi —Chennai, Tamil Nadu
- Full-time
- Inventory management
- Project management
- Bachelor's degree
14d
Order to Cash Operations Analyst
Accenture —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Finance
- Master's degree
12d
Executive - Customer Services - MRO
DHL —Chennai, Tamil Nadu
- CRM software
- Up to 50% travel
- Customer service
- Health insurance
- Paid time off
5d
Senior Customer Service Executive-Freight Forwarding
Transmarine Cargo Services Pvt Ltd —Chetput, Chennai, Tamil Nadu
- ₹25,000.92 - ₹60,000.34 a month
- Full-time
- English
- Microsoft Office
- Computer networking
- Health insurance
Quick apply
Boutique Operation Specialist
Titan Company —Chennai, Tamil Nadu
8d
Regional Manager South Transportation Industry
SP Golden Transport Pvt Ltd —Chennai, Tamil Nadu
- ₹60,000 - ₹70,000 a month
- Management
- Master's degree
- Business development
Quick apply
Empty Yard Head
SGX Minerals Pvt Ltd —Chennai, Tamil Nadu
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Inventory management
- ERP systems
- Health insurance
Quick apply
12d
Lead Logistics Customer Experience & Operations Team Lead - USA
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
14h
Deputy Manager / Assistant Manager (Freight Forwarding Sales)
Austral International Co. —Chennai, Tamil Nadu
- ₹75,000 - ₹80,000 a month
- Full-time
- Sales
- Business development
- In-person
Quick apply
16h
Process Expert
Maersk —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Mentoring
- Communication skills
1d
Sr. Manager- Warehouse Management
Schneider Electric —Chennai, Tamil Nadu
- Online application
- Inventory control
- Engineering
- English

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Customer Service Agent Email Support Front Office

DHL -
Chennai, Tamil Nadu

Apply Now

Job details

Benefits

Health insurance

Qualifications

Live chat
Bilingual
CRM software
Interpretation
Multilingual
Customer service
Salesforce
Logistics
Process improvement
English
Microsoft Office
Bachelor's degree
Data management
Data entry
Computer skills
HubSpot
Communication skills
German
Analytics

Full job description

Position Overview

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

We are seeking a dedicated Customer Service Agent to provide exceptional email support to our global customer base. This role involves handling customer inquiries, resolving shipment -related issues, and maintaining accurate documentation in our CRM system while utilizing translation tools to serve customers in the German speaking market

Key Responsibilities

Customer Support

Respond to customer inquiries via email in a timely and professional manner.
Resolve customer issues related to shipments
Escalate complex issues to appropriate departments when necessary.
Maintain high customer satisfaction scores and response time metrics.

Global Communication

Utilize translation tools to communicate effectively with customers
Ensure accurate translation and cultural sensitivity in all communications
Handle customer correspondence with appropriate tone and context

Documentation & CRM Management

Accurately document all customer interactions in the CRM system
Update customer profiles
Maintain detailed case notes and resolution tracking

Shipment Tracking Support

Assist customers with shipment-related inquiries and disputes
Verify shipment details and provide status updates
Ensure compliance with the European General Data Protection

Must-Have Skills & Qualifications

Education

Minimum Preferred: Bachelor's degree

Technical Skills

Proficiency with CRM software (Salesforce, HubSpot, or similar platforms)
Experience with translation tools (Google Translate, DeepL, or professional translation software)
Strong computer skills including Microsoft Office Suite or Google Workspace
Email management systems and ticketing platforms

Core Competencies

Written Communication: Excellent written English with proper grammar and professional tone
Problem-Solving: Ability to analyze customer issues and provide effective solutions
Attention to Detail: Accuracy in documentation and data entry
Time Management: Ability to prioritize and manage multiple customer cases simultaneously
Customer Focus: Strong commitment to customer satisfaction and service excellence

Experience Requirements

Minimum: 3 to 4 years of customer service experience (email support preferred)
Experience in a fast-paced, high-volume support environment,
Experience working with international customers is a plus
Previous CRM system usage and data management experience

Good-to-Have Skills

Language Skills

Bilingual or multilingual capabilities (German other major languages)
Experience with professional translation or interpretation
Understanding of cultural nuances in international business communication

Technical Proficiencies

Experience with chat support platforms and omnichannel support tools

Specialized Knowledge

Understanding of logistics and postal services
Experience with dispute resolution and chargeback processes
Familiarity with GDPR and international data privacy regulations

Professional Skills

Process Improvement: Experience identifying and implementing service improvements
Training & Mentoring: Ability to train new team members
Analytics: Ability to interpret customer service metrics and KPIs

Working Conditions

Schedule: Standard Indian business hours.
Work Options: Onsite only.
Global Coverage: May require occasional work outside standard hours.
Performance Metrics: Success measured by response time, resolution rate, and customer satisfaction scores.

Benefits

Annual Leave: 42 days off apart from Public / National Holidays.
Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.

Apply Now

Refine Your Search

customer service logistics jobs in chennai tamil nadu

Customer Service Agent Email Support Front Office

Logistics Executive

Logistics Operations Manager

Team Lead Customer Service Email Support Front Office

Customer Fulfilment Hub Leader

Customer Service & Logistics Specialist

PRICING MANAGER – FREIGHT FORWARDING

Customer Service Executive (Logistics)

Assistant Manager - Logistics and Warehouse

Inventory Management Lead

Order to Cash Operations Analyst

Executive - Customer Services - MRO

Senior Customer Service Executive-Freight Forwarding

Boutique Operation Specialist

Regional Manager South Transportation Industry

Empty Yard Head

Lead Logistics Customer Experience & Operations Team Lead - USA

Deputy Manager / Assistant Manager (Freight Forwarding Sales)

Process Expert

Sr. Manager- Warehouse Management

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