Chetla Kolkata West Bengal Process manager Jobs – 773 Open Jobs Today

Assistant Operations Manager
Kolkata Ventures —Ballygunge, Kolkata, West Bengal
- ₹35,000 - ₹45,000 a month
- Full-time
- Sales
- Customer service
- Project management
Quick apply
5d
Senior Quality Manager
UPTALENT —Baniara, West Bengal
- ₹70,000 - ₹80,000 a month
- Full-time
- Bachelor's degree
- In-person
- Manufacturing
Quick apply
1d
Asst. Manager - Client Servicing
Mindshaft Media Pvt Ltd —Tollygunge H.O, Kolkata, West Bengal
- ₹6,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
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Production Manager
Minu Fashions (Minu Saree) —Burrabazar, Kolkata, West Bengal
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Project management
Quick apply
14d
Project Manager / Project Coordinator (No of vacancy: 1)
Desun Technology —Baghajatin, Kolkata, West Bengal
- ₹4,50,000 a year
- Email
- Microsoft Excel
- Project management
- Bachelor's degree
- Paid time off
- Paid sick time
Senior Manager - SC Quality Control
PepsiCo —Howrah, West Bengal
- Remote
- Engineering
- Bachelor's degree
- Manufacturing
Store Manager
Shree Bhagwati Electromech Pvt Ltd —Dumjor, West Bengal
- ₹33,000 - ₹37,000 a month
- Full-time
- ERP systems
- In-person
- Leadership
- Paid time off
- Cell phone reimbursement
Quick apply
Technical Project Manager - Kolkata (0-3 Years)
Informica Solutions —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Data Manager
Teletrix Infotech —Ballygunge, Kolkata, West Bengal
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Asst Manager - Process Engineering
Mahindra & Mahindra Ltd —Rudrapur, West Bengal
- Project management
- Bachelor's degree
- Manufacturing
Operations Manager
FastInfo Legal Services Pvt Ltd —Salt Lake, Kolkata, West Bengal
- ₹45,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
- Paid sick time
Quick apply
1d
Operations Manager
Paisa 108 Pvt. Ltd. —Salt Lake, Kolkata, West Bengal
- ₹30,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Financial services
- Paid time off
- Cell phone reimbursement
Quick apply
1d
Business Development Manager (BDM)
MfunL —Kolkata, West Bengal
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- CRM software
- Sales
- Commuter assistance
- Paid time off
Quick apply
HR Operations Manager
House Of Edtech —Kolkata, West Bengal
- ₹8,00,000 - ₹10,00,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
11d
Process Co-ordinator
Kothari Solutions —Kolkata, West Bengal
- ₹12,000 - ₹20,000 a month
- Full-time
- Project management
- In-person
- Negotiation
Quick apply
8d
HR Head
Hiring Saathi —Girish Park, Kolkata, West Bengal
- ₹40,000 - ₹50,000 a month
- Full-time
- Human resources
- Recruiting
- In-person
- Health insurance
Quick apply
10h
Floor Manager
Around Always —Salt Lake, Kolkata, West Bengal
- ₹2,20,000 - ₹2,80,000 a year
- Full-time
- English
- Microsoft Office
- Quality control
Quick apply
14d
Assistant Manager
Mahindra & Mahindra Ltd —Kolkata, West Bengal
- Bachelor's degree
- Diploma
7h
Asistant Manager
Boston Institute of Analytics —Kolkata, West Bengal
- ₹50,000 - ₹55,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Flexible schedule
Quick apply
General Manager
Minu Fashions —Burrabazar, Kolkata, West Bengal
- ₹30,000 - ₹40,000 a month
- Full-time
- Business development
- Team management
- In-person
Quick apply

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Assistant Operations Manager

Kolkata Ventures
Ballygunge, Kolkata, West Bengal

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Job details

Permanent | Full-time
₹35,000 - ₹45,000 a month
5 days ago

Benefits

Provident Fund

Qualifications

Operations management
Sales
Sales management
Customer service
Upselling
Performance management
Project management
Bachelor's degree
Team management
Scalability
Business Administration
Leadership

Full job description

Job Title: Assistant Operations Manager

Department: Operations
Location: Kolkata
Timing: 11 am to 9 pm
Compensation: Based on last salary and performance in the interview + Provident Fund
Employment Type: Full-Time
Reporting To: Operations Manager & CEO

Role Overview

We are seeking a result-oriented Assistant Operations Manager to lead customer experience, service delivery, and revenue performance. This role requires strong ownership of team performance, customer satisfaction, and revenue growth, along with the ability to design, implement, and enforce KPIs and KRAs across functions.

The ideal candidate will act as a bridge between customer service, sales, and operations, ensuring both service excellence and business profitability.

Key Responsibilities

Customer Experience & Service Operations

Oversee all customer interactions across calls, WhatsApp, and social media, ensuring prompt, professional, and empathetic communication.
Define and enforce strict response and resolution timelines to ensure no customer query remains unattended.
Establish and maintain high service quality standards across all customer touchpoints.

Customer Support Monitoring & Quality Control

Monitor and evaluate customer interactions across calls and chats to ensure compliance with company standards and service quality benchmarks.
Regularly audit live and recorded customer calls, identifying gaps in communication, service delivery, and adherence to protocols.
Prepare daily and periodic quality reports highlighting underperformance, improvement areas, and actionable recommendations.
Conduct structured chat audits to identify deviations from defined processes and escalate non-compliance to relevant stakeholders.
Ensure 100% query coverage by implementing systems where no customer issue remains unanswered or unresolved.

Escalation Management & Customer Retention

Take complete ownership of escalated and high-risk customer issues, ensuring swift and effective resolution to prevent customer churn.
Develop and implement structured escalation handling and service recovery frameworks.
Personally intervene in critical cases to rebuild trust and protect long-term customer relationships.

Customer Engagement, Conversion & Revenue Growth

Drive onboarding of new customers through proactive outreach, including calls to users who download the mobile application.
Convert new users into paying customers by promoting services, offers, and discounts.
Identify and execute upselling and cross-selling strategies to maximize revenue per customer.
Continuously track customer lifecycle to improve retention and repeat business.

Sales Performance & Revenue Accountability

Ensure the sales team consistently meets defined revenue targets through active monitoring and performance tracking.
Identify performance gaps and implement corrective actions including strategy changes, coaching, and stricter supervision.
Take decisive action in cases of underperformance, including escalation and performance management interventions.

Lead Leakage Prevention & Opportunity Management

Identify and plug gaps in the customer journey where leads are lost or not converted.
Establish systems to track, follow up, and convert all incoming leads effectively.
Ensure zero tolerance for missed leads, delayed responses, or untracked opportunities.

Churn Control & Revenue Optimization

Analyze customer drop-offs, missed opportunities, and lost business to identify revenue leakage.
Implement strategies to recover lost customers and optimize revenue from existing and potential clients.
Drive continuous improvement in conversion rates and customer retention metrics.

KPI & KRA Management

Define, implement, and monitor KPIs and KRAs across customer care and sales teams.
Ensure clarity of targets and accountability at individual and team levels.
Conduct regular performance reviews and take proactive measures to ensure targets are consistently met.

Training & Team Development

Design and conduct training programs for new and existing team members on communication standards, customer handling, and operational processes.
Use insights from call audits, chat audits, and performance data to drive targeted training interventions.
Provide continuous coaching, feedback, and mentoring to enhance individual and team performance.

Team Leadership, Motivation & Performance Management

Lead, motivate, and inspire teams to achieve high performance and maintain a results-driven culture.
Conduct regular one-on-one reviews to assess performance, provide feedback, and set development goals.
Make strategic decisions regarding promotions, role changes, and workforce optimization, including managing underperformance and exits where necessary.

Employee Productivity & Workforce Planning

Develop and implement productivity plans to maximize efficiency and output across teams.
Monitor attendance, performance metrics, and workload distribution to ensure optimal resource utilization.
Continuously optimize team structure and workflows to enhance operational efficiency.

Crisis Management & Operational Control

Take charge during operational crises, service disruptions, or high-pressure situations, ensuring minimal impact on customers and business.
Develop contingency plans and rapid response strategies to handle unexpected challenges.
Ensure business continuity and maintain service standards under all circumstances.

Data Management, Reporting & Process Excellence

Maintain structured trackers for customer interactions, complaints, leads, and resolutions.
Analyze operational and performance data to identify trends, risks, and improvement areas.
Present actionable insights and reports to senior management.
Continuously refine processes and SOPs to enhance efficiency, quality, and scalability.

Key Skills & Competencies

Strong leadership and team management ability
Proven experience in KPI/KRA setting and performance management
Strong revenue orientation and sales understanding
Excellent escalation handling and problem-solving skills
Data-driven decision-making capability
High ownership and accountability mindset

Preferred Qualifications

Bachelor’s degree in Business Administration / Operations / Management
5 - 7 years of experience in operations, customer service, or sales management
Experience in service-based or BPO environments preferred

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Provident Fund

Application Question(s):

Do you have experience in managing operations in a BPO or service-based environment?
The position requires minimum 3 years experience in Operations Management. How many years of experience do you have in Operations / Project Management?
This is a Work from Office position. Are you comfortable travelling to Ballygunge & Naktala (Garia) in South Kolkata for the job?

Work Location: In person

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Refine Your Search

process manager jobs in chetla kolkata west bengal

Assistant Operations Manager

Senior Quality Manager

Asst. Manager - Client Servicing

Production Manager

Project Manager / Project Coordinator (No of vacancy: 1)

Senior Manager - SC Quality Control

Store Manager

Technical Project Manager - Kolkata (0-3 Years)

Data Manager

Asst Manager - Process Engineering

Operations Manager

Operations Manager

Business Development Manager (BDM)

HR Operations Manager

Process Co-ordinator

HR Head

Floor Manager

Assistant Manager

Asistant Manager

General Manager

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