Delhi Director of customer experience Jobs – 173 Open Jobs Today

Customer Support Director - India and South Asia
Airbus India Private Limited —Delhi, Delhi
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- Full-time
- Master's degree
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- Bachelor's degree
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13d
Office Manger to CEO
Casa Interior —Jhandewalan, Delhi, Delhi
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- English
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Int'l Country Director - India
CKE Restaurants Holdings, Inc —Delhi, Delhi
- Remote
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- Master's degree
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Operations Associate (Rotational Day and Night Shift)
TravClan Technology India —Connaught Place, Delhi, Delhi
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ACJ Customer Account Director, India & South Asia
Airbus India Private Limited —Delhi, Delhi
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TravClan Technology India —Connaught Place, Delhi, Delhi
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Executive Assistant to Managing Director
polyplas LLP —Delhi, Delhi
- ₹1,00,000 - ₹1,50,000 a month
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Head of Retail Sales / Director of Sales
wrrk.ai —Delhi, Delhi
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- Marketing
- Salesforce
- Health insurance
- Work from home
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1d
Head of Operations and Business Services - New Delhi, India
Gripple —Delhi, Delhi
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- Communication skills
- Health insurance
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2d
B2B / B2G Sr. Marketing Manager (Govt Liasoning)
Trident HRM Services Pvt Ltd —Delhi, Delhi
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- Full-time
- Marketing
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Manager - Imports
Rise electronics Pvt Ltd —Rohini, Delhi, Delhi
- ₹40,000.00 - ₹60,207.44 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
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- Cell phone reimbursement
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1d
Executive Assistant to the Managing Director
Technology Next —Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
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- Cell phone reimbursement
Quick apply
Learning and Development Manager
TravClan Technology India —Connaught Place, Delhi, Delhi
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General Manager (GM) – Business Operations & Growth
Energie Fitness —Delhi, Delhi
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- Management
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Director of Sales Ibis New Delhi Aerocity
IBIS —Delhi, Delhi
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SKYWISE Commercial Director India and South Asia
Airbus India Private Limited —Delhi, Delhi
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Enterprise Sales Director (New Delhi based)
Delinea —Delhi, Delhi
- ₹75,00,000 - ₹1,00,00,000 a year
- Full-time
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- Up to 50% travel
- Salesforce
- Bachelor's degree
- Health insurance
Sr. Marketing Manager
Team HR —Delhi
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Health insurance
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Quick apply

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Customer Support Director - India and South Asia

Airbus India Private Limited -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

English
Project management
Customer support
Communication skills
Negotiation

Full job description

Job Description:

A. Accountabilities

The Customer Support Director (CSD) acts as the voice of the customer in the Customer Support and Services Organization. As such, he/she is the main focal point and accountable for all post sales activities, and to ensure customer satisfaction while preserving Airbus interest.

B. Dimensions

Portfolio of customers in India and South Asia region: airlines and MROs
Number of customers: 2-7

C. Main activities

The role of the CSD is to lead the In Service Core Team (ISCT) to collate and internally drive Airbus' customer service strategy to ensure an aligned approach, and to assist other Business Units to achieve their objectives, whilst satisfying the customers.

In-line with the Global Account Management (GAM) concept, the CSD leads the ISCT as the primary interface between customers and Customer Services, to drumbeat all Customer Services Business Unit activities whilst ensuring a single voice per customer on in-service matters.

For the allocated portfolio of accounts, the CSD is responsible to coordinate and oversee all post sales activities through the whole aircraft life cycle, including aircraft Entry into Service preparation, post EIS daily support and End of Operation management, in accordance with Purchase Agreement and all subsequent Customer Services commercial agreements. Being aware of Customer Operational Performance, the CSD will launch appropriate actions, where needed, keep Airbus management aware of issues and actions taken, and involve all relevant departments within Customer Services or other directorates and Partners/Suppliers.

The CSD manages the relationship by establishing and maintaining direct contact with Customers’ management.

In conjunction with the Sales Director, he/she is in charge of identifying customer needs and subsequently promoting and actively supporting the Customer Services sales and Goods & Services debt management.

The CSD also exercises commercial control and ensures that any commercial gestures are well justified and minimized, and that contractual commitments are closely followed-up.

The CSD performs some additional tasks in support of aircraft sales campaigns:

Provide a high level of support to the aircraft sales team during Marketing phases of the aircraft sales, including giving presentations and RFI on customer services
Assess and define customer’s needs with the aim to embed the customer services package within the aircraft sales campaign. Recommend joint services sales opportunities

D. Outputs

The job holder will deliver:

A continuous, sound business relationship between Airbus Customer Services and customers, retaining customer loyalty
Strong stakeholder relationship management internal and external
Successful Entry into Service preparation
Assistance to the customers in operating their Airbus fleet in a safe, reliable and economical manner
Before and after an aircraft is sold, contribution to customized plans for services marketing/sales activities, resulting in orders and revenues for Airbus
Plans for payment of Airbus Customer Services invoices within the contractually agreed timescales
Timely and reliable information to Airbus management on the customer relationship and critical issues

E. Job requirements

The job holder will deliver:

Experience
- 10 years minimum of experience in the aerospace industry
- 3 years minimum of airline/MRO or Airbus customer support experience
- Hold professional qualifications in aerospace engineering or a related discipline
- Possess knowledge and awareness of contracting principles
- Have a strong level of aviation safety awareness
- Have demonstrated experience in leading and managing functional or operational teams

Knowledge, Skills and demonstrated capabilities
- Have demonstrated high-level written and oral communication skills in English
- Proven resilience and ability to work under significant exposure and pressure
- Possess strong interpersonal/negotiation skills in a multi-cultural environment
- Be able to develop a business strategy supported by a robust business plan or other strategic imperatives
- Have demonstrated ability to work and collaborate in multi-functional teams
- Be able to work autonomously and take initiative
- Demonstrate leadership, ownership, empathy, flexibility, assertiveness and humility
- Project Management Certification is a plus

Travel Required: Less than 50% South Asia region, with international travel to Europe (1 or 2 per year)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply Now

Refine Your Search

director of customer experience jobs in delhi

Customer Support Director - India and South Asia

Executive Assistant to the President and Managing Director

Airfreight Bussiness Head

Office Manger to CEO

Int'l Country Director - India

Operations Associate (Rotational Day and Night Shift)

ACJ Customer Account Director, India & South Asia

Business Analyst - I

Executive Assistant to Managing Director

Head of Retail Sales / Director of Sales

Head of Operations and Business Services - New Delhi, India

B2B / B2G Sr. Marketing Manager (Govt Liasoning)

Manager - Imports

Executive Assistant to the Managing Director

Learning and Development Manager

General Manager (GM) – Business Operations & Growth

Director of Sales Ibis New Delhi Aerocity

SKYWISE Commercial Director India and South Asia

Enterprise Sales Director (New Delhi based)

Sr. Marketing Manager

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