Maharashtra Technical support supervisor Jobs – 471 Open Jobs Today

Ops Sup Sr Supervisor - C11
Citi —Pune, Maharashtra
- Full-time
- Customer service
- Microsoft Office
- Master's degree
Maintenance Supervisor
Beauty House Enterprises —Thane, Maharashtra
- ₹11,127.48 - ₹28,000.00 a month
- Overnight shift
- Hospitality
- Maintenance
- Electrical experience
- Commuter assistance
- Cell phone reimbursement
Quick apply
Supervisor/Floor Manager
Shubhyan Auto PVT LTD —Ahilyanagar District, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Supervising experience
- Team management
- Quality control
Quick apply
Fitter
Push Engineering Pvt. Ltd. —Satara District, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- Hybrid work
- 12th Pass
- Assembly
- Travel
- Health insurance
Quick apply
Sr. Production Supervisor
Utkarsh Transmissions Pvt.Ltd. —Unknown, Maharashtra
- ₹9,504.63 - ₹33,599.67 a month
- Full-time
- Microsoft Excel
- ERP systems
- Assembly
- Health insurance
- Paid time off
Quick apply
Quality Controller Supervisor- Beauty Head- Vasai
Pink Sky HR Services —Vasai, Maharashtra
- ₹30,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Management
- Laboratory experience
- Flexible schedule
Quick apply
5d
Supervisor - Fund Accounting (Institutional Services)
Citco —Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality Manager
Tenneco —Pune, Maharashtra
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
12d
Supervisor - GL
Citco —Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Project Operations Manager
Falcon Infosystems —Pune, Maharashtra
- ₹20,000.00 - ₹58,382.31 a month
- Full-time
- AutoCAD
- Microsoft Office
- Project management
Quick apply
4d
Project Supervisor
InstallPro —Pune, Maharashtra
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Electrical experience
- Bachelor's degree
- In-person
- Cell phone reimbursement
- Food provided
Quick apply
Sr. Specialist - Cummins CARE Operations (Supervisor)
Cummins Inc. —Pune, Maharashtra
- Night shift
- Customer service
- Salesforce
- Master's degree
Civil Site Engineer
Vadsoft Pvt Ltd —Ranjangaon, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Civil engineering
Quick apply
Jr. Engineer- Maintenance Spares
Jabil Circuit —Ranjangaon, Maharashtra
- Full-time
- Windows
- Electrical experience
- Bachelor's degree
Maintenance Manager
Tenneco —Pune, Maharashtra
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
12d
Deputy Project Manager
HMBS Textiles Pvt Ltd —Satara District, Maharashtra
- ₹50,000 - ₹80,000 a month
- Full-time
- AutoCAD
- Microsoft Office
- Bachelor's degree
Quick apply
2d
Senior Service Engineer
Varya Tech Private Limited —Navi Mumbai, Maharashtra
- ₹6,00,000.04 - ₹8,00,000.25 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- English
- Health insurance
- Life insurance
Quick apply
Construction Project Manager
Vyas Buildcon Private Limited —Pune, Maharashtra
- ₹48,000 - ₹70,000 a month
- Full-time
- PMP
- Project management
- Bachelor's degree
- Health insurance
Quick apply
Plant Manager
Flo Mattress —Vasai, Maharashtra
- ₹80,000 - ₹95,000 a month
- Full-time
- Project management
- Bachelor's degree
- In-person
Quick apply
HR Manager
Darsh Designs —Vasai, Maharashtra
- ₹22,000 - ₹40,000 a month
- Full-time
- Carpentry
- AutoCAD
- Management
Quick apply

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Ops Sup Sr Supervisor - C11

Citi -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Live chat
Customer service
Process improvement
Microsoft Office
Master's degree
Analysis skills
Quality assurance
Bachelor's degree
Leadership
Communication skills

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Key Responsibilities:

Operational Leadership: Oversee the daily operations of customer service team, ensuring optimal staffing, efficient chat queue management, and adherence to digital communication policies and procedures.
Performance Management: Establish, monitor, and achieve critical chat-specific customer service KPIs, including Average Response Time (ART), Concurrent Chat Handling, Chat Abandonment Rate, Quality Assurance (QA) scores for written interactions, and First Contact Resolution (FCR) in digital channels. Develop and implement strategies to enhance these metrics.
Team Development & Coaching: Lead, coach, and mentor team members focusing on effective written communication, tone, multi-tasking skills in a chat environment, and efficient use of chat tools and resources. Conduct regular performance reviews and identify development opportunities.
Strategy & Planning: Contribute to the strategic development and execution of digital customer service initiatives, including integrating new chat technologies, optimizing chat flows, and exploring AI/chatbot synergies to improve efficiency and customer experience.
Process Improvement: Identify areas for improvement within chat operations, implement best practices for digital engagement, streamline chat processes (e.g., template usage, knowledge base integration), and reduce resolution times. Drive continuous improvement based on data analysis and customer feedback.
Stakeholder Collaboration: Collaborate with cross-functional teams such as Workforce Management, Technology, Bot team and Quality Assurance to ensure seamless integration of chat channels and alignment with overall business goals.
Reporting & Analysis: Analyze chat interaction data, generate comprehensive reports on team performance, chat trends, and bot performance. Provide actionable insights and recommendations to senior management for strategic decision-making.
Issue Resolution: Serve as an escalation point for complex or sensitive customer issues encountered via chat, ensuring timely and effective resolution while upholding service standards.
Compliance & Risk Management: Ensure all chat operations comply with internal policies, industry regulations, and legal requirements pertaining to digital communication and data privacy. Identify and mitigate potential operational risks.

Projects & Initiatives: Lead and participate in various projects and initiatives aimed at enhancing the chat platform, introducing new features, improving agent tools, or integrating with other digital channels to elevate the overall digital customer experience.

Qualifications:

Education: Bachelor’s degree/University degree or equivalent experience. Master's degree preferred.
Experience: Minimum of 8+ years of progressive experience in customer service operations, with at least 3+ years in people manager role in customer service teams
Adaptability: Ability to thrive in a fast-paced, technology-driven environment and manage multiple digital priorities effectively.
Leadership Skills: Strong leadership, motivational, and coaching abilities, with a track record of developing high-performing teams in a digital context.
Analytical Skills: Excellent analytical and problem-solving skills, with the ability to interpret digital interaction data, identify trends, and make data-driven decisions.
Communication: Exceptional written communication skills, with a keen understanding of digital communication etiquette, brand voice, and clarity. Strong verbal communication for internal leadership.
Technical Proficiency: Proficient in chat management systems, knowledge base systems, and familiarity with AI/chatbot technologies. Proficient in Microsoft Office Suite.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

technical support supervisor jobs in maharashtra

Ops Sup Sr Supervisor - C11

Maintenance Supervisor

Supervisor/Floor Manager

Fitter

Sr. Production Supervisor

Quality Controller Supervisor- Beauty Head- Vasai

Supervisor - Fund Accounting (Institutional Services)

Quality Manager

Supervisor - GL

Project Operations Manager

Project Supervisor

Sr. Specialist - Cummins CARE Operations (Supervisor)

Civil Site Engineer

Jr. Engineer- Maintenance Spares

Maintenance Manager

Deputy Project Manager

Senior Service Engineer

Construction Project Manager

Plant Manager

HR Manager

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