Vijayanagar Bengaluru Karnataka Guest service associate front office Jobs – 52 Open Jobs Today

Assistant Front Office Manager
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Front Office Associate
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Supervising experience
Front Office Associate
TGI Livancia The Sojourn ( TGI Hotels and Resorts ) —Mahadevapura, Bengaluru, Karnataka
- From ₹19,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Paid time off
- Food provided
Quick apply
8h
Guest Service Associate - Front Office, Holiday Inn Express Bengaluru Yeshwantpur
Holiday Inn Express —Bengaluru, Karnataka
- Hospitality
- Bachelor's degree
- Computer skills
Front office GSA
The Fern Residency, Bengaluru, Seshadripuram, Series by Marriott —Seshadripuram, Bengaluru, Karnataka
- ₹9,030.54 - ₹31,388.82 a month
- Weekend availability
- Customer service
- English
- Bachelor's degree
- Paid time off
- Food provided
Quick apply
8d
Guest Service Associate - Front Office
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Supervising experience
3d
Guest Service Associate (Housekeeping)
TGI Livancia The Sojourn ( TGI Hotels and Resorts ) —Mahadevapura, Bengaluru, Karnataka
- From ₹16,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Paid time off
- Flexible schedule
Quick apply
9h
Front Office Supervisor
Hyatt Centric Whitefield Bangalore —Bengaluru, Karnataka
- Full-time
- Customer service
- Supervising experience
- Front desk
Guest Relations Associate
GRAND MERCURE —Bengaluru, Karnataka
- Full-time
- Management
- Customer service
- Bachelor's degree
Quick apply
Guest Relation Associate
Olive by Embassy —Bangalore City, Bengaluru, Karnataka
- ₹16,000 - ₹26,000 a month
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Front Office Executive
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Supervising experience
- POS
14d
Telephone Operator
Eagleton-The Golf Resort —Bidadi, Karnataka
- ₹15,000 - ₹22,000 a month
- Part-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Paid time off
- Flexible schedule
Quick apply
10d
Reservation Associate
AccorHotel —Bengaluru, Karnataka
- Full-time
- Customer service
- 12th Pass
- Business Administration
Quick apply
3d
Front Office Associate
Meridian Residences —Bengaluru, Karnataka
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
Supervisor-Front Office
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Supervising experience
- POS
8d
Front Desk Manager
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- No experience needed
- 12th Pass
- Front desk
9d
Front Office Associate
YOLOTEL —Bengaluru, Karnataka
- ₹8,086.00 - ₹22,330.58 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Flexible schedule
- Food provided
Quick apply
Community Associate- 695371
WeWork India Management —Bengaluru, Karnataka
- Full-time
- Hospitality
- Sales
- Customer service
Front Office Supervisor
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Supervising experience
- POS
Front Office Associate
Eagleton-The Golf Resort —Bidadi, Karnataka
- ₹13,000 - ₹15,000 a month
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
- Paid time off
Quick apply

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Assistant Front Office Manager

Marriott International, Inc -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26073945
Job CategoryRooms & Guest Services Operations
Location24/1 Vittal Mallya Road, Bengaluru, Karnataka, India, 560001
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest service associate front office jobs in vijayanagar bengaluru karnataka

Assistant Front Office Manager

Front Office Associate

Front Office Associate

Guest Service Associate - Front Office, Holiday Inn Express Bengaluru Yeshwantpur

Front office GSA

Guest Service Associate - Front Office

Guest Service Associate (Housekeeping)

Front Office Supervisor

Guest Relations Associate

Guest Relation Associate

Front Office Executive

Telephone Operator

Reservation Associate

Front Office Associate

Supervisor-Front Office

Front Desk Manager

Front Office Associate

Community Associate- 695371

Front Office Supervisor

Front Office Associate

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