Kerala Technical support remote Jobs – 149 Open Jobs Today

Analyst (Support & Operations)
HCLTech —Thiruvananthapuram, Kerala
- Rotational shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
ServiceNow AI Developer - 100% Remote
VGreen Technology Solutions (VGreenTEK) —Kochi, Kerala
- ₹90,000 - ₹1,00,000 a year
- Remote
- JavaScript
- Scripting
- AI
Quick apply
6d
System Administrator
Gautham Hospital —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Access
- Microsoft Outlook
- Computer Science
Quick apply
9h
System Administrator
CareerBoard —Kochi, Kerala
- Up to ₹40,000 a month
- Full-time
- Hybrid work
- Research
- Windows
- Bachelor's degree
Quick apply
Network Support Engineer
Emsyne —Kochi, Kerala
- Computer networking
IT Support Executive
NEXTDAY LOGISTICS INDIA PRIVATE LIMITED —Kochi, Kerala
- ₹10,647.61 - ₹20,000.00 a month
- Weekend availability
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
13d
IT Support Engineer
Ferax Technologies Pvt. Ltd. —Changanacheri, Kerala
- ₹14,000 - ₹28,000 a month
- Full-time
- Inventory control
- ERP systems
- English
Quick apply
Email Specialist
Codelattice —Calicut, Kerala
- Computer Science
- Software troubleshooting
- Windows
IT Support Engineer
Internetever —Thrissur, Kerala
- ₹10,000 - ₹15,000 a month
- Software troubleshooting
- English
- Communication skills
IT Support Role
Acsia Technologies —Thiruvananthapuram, Kerala
- Windows
- Linux
Network & System Engineer (L2)
Amyntor Tech Solutions Pvt Ltd —Kulathur, Thiruvananthapuram, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Azure
- Computer Science
- Windows
- Commuter assistance
- Cell phone reimbursement
Quick apply
Software Technical Executive
Cyvents technologies Pvt Ltd —Thiruvananthapuram, Kerala
- ₹12,000 - ₹18,000 a month
- Full-time
- Up to 50% travel
- Software troubleshooting
- English
- Cell phone reimbursement
Quick apply
13d
SAP MDM Specialist with MM (Part Time)_100% Remote
VGreen Technology Solutions (VGreenTEK) —Kochi, Kerala
- ₹1,50,000 - ₹1,80,000 a month
- Part-time
- Remote
- Inventory management
- Data analysis skills
- SQL
Quick apply
RPA Engineer (Python & Robocorp)_100% Remote
VGreen Technology Solutions (VGreenTEK) —Kochi, Kerala
- ₹60,000 - ₹65,000 a month
- Remote
- Analysis skills
- Communication skills
- Python
Quick apply
6d
Telecommunications Draftsman - Remote
Candidzone —Kochi, Kerala
- Full-time
- Remote
- AutoCAD
- Bachelor's degree
- Computer skills
Quick apply
IT Business Development Executive-India Remote
RELQ TECHNOLOGIES LLC —Thiruvananthapuram, Kerala
- Full-time
- Remote
- CRM software
- Sales
- Marketing
Quick apply
7d
Customer Support Engineer
Lipi Data Systems Ltd —Calicut, Kerala
- Full-time
- Software troubleshooting
- Travel
- Computer networking
- Health insurance
- Paid time off
Quick apply
CCTV Technician
Trade Tech Company —Calicut, Kerala
- ₹49,200 - ₹98,400 a month
- Full-time
- English
- Computer networking
- In-person
- Health insurance
- Paid time off
Quick apply
Desktop Support Engineer - L1
Sysnet Global Technologies Pvt.Ltd —Kochi, Kerala
- Microsoft Outlook
- Microsoft Office
Quick apply
AI & Machine Learning Trainer
Lancon Technologies Pvt Ltd. —Calicut, Kerala
- ₹15,451.90 - ₹40,000.00 a month
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Quick apply

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Analyst (Support & Operations)

HCLTech -
Thiruvananthapuram, Kerala

Apply Now

Job details

14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Software troubleshooting
iOS
Windows
Microsoft Office
Firewall
Remote access software
Mobile device management
MobileIron

Full job description

Thiruvananthapuram, Kerala
Job Summary

1. Job Summary\\\\r\\\\nThe role is responsible for providing Level 1 (L1) IT Service Desk support to end users, acting as the first point of contact for hardware, software, network, and access-related issues. The position focuses on incident resolution, request fulfillment, customer experience, and adherence to SLA, quality, and compliance standards while working in a multi-shift operational environment. \\\\r\\\\n________________________________________\\\\r\\\\n2. Key Responsibilities\\\\r\\\\n• Provide first-line technical support to end users via telephone, email, and chat for hardware, software, network, and remote access issues. \\\\r\\\\n• Diagnose, troubleshoot, and resolve incidents within agreed SLAs, ensuring First Call Resolution (FCR) wherever possible. \\\\r\\\\n• Route or escalate unresolved or complex issues to Level 2 / Level 3 support teams following defined escalation processes. \\\\r\\\\n• Administer user access management, including joiners, movers, and exit controls. \\\\r\\\\n• Use the call tracking/ticketing system to log, update, track, and document incidents, service requests, resolutions, and workarounds. \\\\r\\\\n• Coordinate with vendors and internal support teams for hardware, software, and network issue resolution. \\\\r\\\\n• Ensure positive customer experience and CSAT, maintaining minimum AHT and avoiding reopened or rejected resolutions. \\\\r\\\\n• Maintain high login efficiency and availability during assigned shifts. \\\\r\\\\n• Adhere to quality standards, voice and accent guidelines, regulatory requirements, and company policies. \\\\r\\\\n• Participate in cross-training, operational excellence initiatives, and teamwork activities within the service desk. \\\\r\\\\n• Contribute to knowledge base updates and continuous self-development. \\\\r\\\\n• Support helpdesk-related projects or internal assignments as a project team member when required. \\\\r\\\\n________________________________________\\\\r\\\\n3. Skill Requirement / Other Requirement\\\\r\\\\nTechnical Skills\\\\r\\\\n• Windows Operating Systems: Windows 7, Windows 8, Windows 10 (Client) and Windows 2000 / 2003 / 2008 (Server). \\\\r\\\\n• Remote support tools: TeamViewer, LiveMeeting, Windows Remote Assistance. \\\\r\\\\n• Collaboration tools: Microsoft Lync and OCS. \\\\r\\\\n• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook. \\\\r\\\\n• Internet browsers: Internet Explorer, Chrome, Firefox. \\\\r\\\\n• Security tools: Anti-virus and firewall software. \\\\r\\\\n• PC hardware knowledge: \\\\r\\\\no Desktop and laptop systems\\\\r\\\\no Peripheral devices (printers, scanners) \\\\r\\\\n• Mobile devices and OS: iOS, Android, Windows. \\\\r\\\\n• Mobile device management exposure (preferred): AirWatch, MobileIron, Blackberry, Good for Enterprise. \\\\r\\\\nBehavioral / Operational Requirements\\\\r\\\\n• Willingness to work in rotational shifts, including national holidays, as per operational requirements. \\\\r\\\\n• Ability to work collaboratively in a team-oriented helpdesk environment. \\\\r\\\\n• Strong customer handling skills with focus on service quality and compliance. \\\\r\\\\nEligibility\\\\r\\\\n• Fluency in the respective language at B2 level or above. \\\\r\\\\n________________________________________\\\\r\\\\n4. Additional Request\\\\r\\\\n• Willingness to participate in on-the-job and commercial training programs to enhance technical skills and support capabilities. \\\\r\\\\n• Readiness to contribute to continuous improvement initiatives, including process optimization and operational excellence

Key Responsibilities

Provide first-line technical support to end users via telephone, email, and chat for hardware, software, network, and remote access issues. \r\n• Diagnose, troubleshoot, and resolve incidents within agreed SLAs, ensuring First Call Resolution (FCR) wherever possible. \r\n• Route or escalate unresolved or complex issues to Level 2 / Level 3 support teams following defined escalation processes. \r\n• Administer user access management, including joiners, movers, and exit controls. \r\n• Use the call tracking/ticketing system to log, update, track, and document incidents, service requests, resolutions, and workarounds. \r\n• Coordinate with vendors and internal support teams for hardware, software, and network issue resolution. \r\n• Ensure positive customer experience and CSAT, maintaining minimum AHT and avoiding reopened or rejected resolutions. \r\n• Maintain high login efficiency and availability during assigned shifts. \r\n• Adhere to quality standards, voice and accent guidelines, regulatory requirements, and company policies. \r\n• Participate in cross-training, operational excellence initiatives, and teamwork activities within the service desk. \r\n• Contribute to knowledge base updates and continuous self-development. \r\n• Support helpdesk-related projects or internal assignments as a project team member when required.

Skill Requirements

Technical Skills\r\n• Windows Operating Systems: Windows 7, Windows 8, Windows 10 (Client) and Windows 2000 / 2003 / 2008 (Server). \r\n• Remote support tools: TeamViewer, LiveMeeting, Windows Remote Assistance. \r\n• Collaboration tools: Microsoft Lync and OCS. \r\n• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook. \r\n• Internet browsers: Internet Explorer, Chrome, Firefox. \r\n• Security tools: Anti-virus and firewall software. \r\n• PC hardware knowledge: \r\no Desktop and laptop systems\r\no Peripheral devices (printers, scanners) \r\n• Mobile devices and OS: iOS, Android, Windows. \r\n• Mobile device management exposure (preferred): AirWatch, MobileIron, Blackberry, Good for Enterprise. \r\nBehavioral / Operational Requirements\r\n• Willingness to work in rotational shifts, including national holidays, as per operational requirements. \r\n• Ability to work collaboratively in a team-oriented helpdesk environment. \r\n• Strong customer handling skills with focus on service quality and compliance. \r\nEligibility\r\n• Fluency in the respective language at B2 level or above.

Other Requirements

Willingness to participate in on-the-job and commercial training programs to enhance technical skills and support capabilities. \r\n• Readiness to contribute to continuous improvement initiatives, including process optimization and operational excellence

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technical support remote jobs in kerala

Analyst (Support & Operations)

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Desktop Support Engineer - L1

AI & Machine Learning Trainer

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