Kochi Kerala Order processing Jobs – 103 Open Jobs Today

Customer Care Administrator
ZEISS Group —Kochi, Kerala
- Full-time
- Microsoft Excel
- Customer service
- English
Sales & Billing Executive
Gifts Boutique —Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Organisational skills
- Paid time off
- Paid sick time
Quick apply
Purchase Executive
Kerala Vision Broadband pvt.ltd —Panampilly Nagar, Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
- Cell phone reimbursement
Quick apply
Purchase Manager (Frozen)
Keerthi Agro Mills Pvt Ltd —Kochi, Kerala
- ₹35,000 - ₹75,000 a month
- Full-time
- In-person
- Manufacturing
- Negotiation
- Food provided
Quick apply
12d
Visa Officer
OrbiX Overseas Careers —Vyttila, Kochi, Kerala
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Cell phone reimbursement
- Flexible schedule
Quick apply
Sales Support & Office Administration.
Evolve Life Sciences —Panangad, Kochi, Kerala
- ₹15,600 - ₹22,000 a month
- Full-time
- Sales
- Computer literacy
- English
- Commuter assistance
- Paid time off
Quick apply
Customer Care Executive
AHALIA HEALTHCARE SERVICES LIMITED —Kochi, Kerala
- ₹9,783.54 - ₹25,000.00 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Sales Coordinator
SiXGUARDS SAFETY PVT LTD —Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
Quick apply
Executive Accounts
TOUGHGLASS INDIA PVT LTD —Edayar, Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- GAAP
- Accounting
- In-person
Quick apply
E-Commerce Specialist
Neoempower Sports Solutions LLP —Kochi, Kerala
- Full-time
- Analysis skills
- In-person
- Negotiation
Quick apply
Purchase Coordinator
PETRA CREATIONS PVT.LTD —Kakkanad, Kochi, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Cell phone reimbursement
Quick apply
1d
Visa Executive
OrbiX Overseas Careers —Vyttila, Kochi, Kerala
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Cell phone reimbursement
- Flexible schedule
Quick apply
4400294-Senior Executive
EXL Service —Kochi, Kerala
- Full-time
- Oracle
- ERP systems
- English
Project Manager
Soffit Infrastructure Services Pvt Ltd —Kochi, Kerala
- Up to ₹10,00,000 a year
- Full-time
- Analysis skills
- Project management
- Software development
Quick apply
2d
Senior Executive
EXL Service —Kochi, Kerala
- Full-time
- Microsoft Powerpoint
- Computer literacy
- ERP systems
E-Commerce Executive
MyMa Kids Store —Kochi, Kerala
- ₹13,000 - ₹15,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Computer skills
Quick apply
Accounts Executive
Tigerly Corp —Kochi, Kerala
- Up to ₹20,000 a month
- Hospitality
- Microsoft Excel
- Inventory management
- Flexible schedule
Quick apply
E-Commerce Executive
CORAL PERFUMES INDUSTRY LLC —Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- In-person
Quick apply
E-Commerce Executive
Trice Chemicals Industrial LLC —Kochi, Kerala
- ₹20,000 - ₹22,000 a month
- Full-time
- In-person
- AI
- Analytics
Quick apply
Cashier/Customer Service
The Burgery In —Panampilly Nagar, Kochi, Kerala
- From ₹16,000 a month
- Full-time
- Sales
- Customer service
- Cashiering
- Food provided
Quick apply
3d

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Customer Care Administrator

ZEISS Group -
Kochi, Kerala

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Customer service
English
Local language
Bachelor's degree
Communication skills

Full job description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Key Responsibilities (Main Accountabilities):

Order Punching: Efficiently input customer orders into the system to ensure accurate processing Order Follow-Up (End-to-End): Monitor orders from initiation to completion, verifying each step is followed correctly and ensuring timely fulfillment. Digital Platform Support: Provide comprehensive support for ZEISS’s digital ordering/CRM platforms to enhance user experience and operational efficiency. Timely Deliveries: Follow up on orders and coordinate logistics to ensure all deliveries are completed on schedule, addressing any delays proactively. Stock Accuracy Maintenance: Regularly check and maintain inventory records for accuracy, preventing stock discrepancies. Smooth MSP Operations: Oversee MSP operations to ensure they run seamlessly, coordinating with MSP teams as needed. Complaint Management: Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs (turnaround times). Delivery Coordination: Organize and schedule deliveries, ensuring efficient distribution and fulfillment of customer orders. Accompaniments Handling: Maintain and issue all necessary accompaniments (accessories, documents, etc.) required with orders, ensuring they are provided as needed. Optimal Inventory Levels: Keep inventory at optimal levels to meet customer demand without overstocking, through regular monitoring and restocking as needed. Proactive Customer Updates: Provide proactive information to customers about their orders (e.g. delays or issues) to manage expectations and maintain customer trust. Ongoing Stock Monitoring: Continuously monitor stock and maintain accuracy of inventory data to support smooth operations. Lens Delivery Management: Manage the delivery of ophthalmic lenses, ensuring they are dispatched and reach customers/partners promptly and in good condition. Multichannel Communication: Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service. Working – 6 days working and as per business Sunday also work and same week available comp off.

Other Key Result Areas:

Order Diversion & Tracking: Divert and track orders to/from other MSP locations as necessary, ensuring efficient fulfillment across multiple service points.
Stock Receipt & Organization: Unpack incoming products, verify and validate received items, and organize stock on racks to maintain an orderly inventory.
Sales Support (Outbound Calling): Conduct outbound calls to support sales initiatives, assist customers (and optometry partners) with product inquiries, and follow up on leads or pending orders.
Data & Reporting: Provide relevant data and prepare regular reports for management or other departments as required to support decision-making.
Cross-Functional Assistance: Support other departments (e.g. Marketing, Administration, Supply Chain Management) with customer-related tasks or coordination, as needed.
Payment Collections: Assist with payment collection processes by making follow-up calls to customers and coordinating with the finance team on any outstanding payments.
Billing & Documentation: Ensure customer invoices and Statements of Account (SOA) are issued and delivered to clients within stipulated timelines, maintaining proper documentation for all transactions.

Required Qualifications:

Education: Bachelor’s degree (minimum graduate level qualification).
Experience: Approximately 3+ years of experience in a customer care or customer service role (front-line support), preferably in the optical/vision care industry.
Language Proficiency: Excellent command of English (both written and spoken) is required; Local Language fluency is strongly preferred for broader client communication in India.
Industry Knowledge: Familiarity with optometry or ophthalmic products is an advantage (candidates with a background in vision care or optics are preferred)

Essential Skills:

Communication: Outstanding verbal and written communication skills, with professional phone and email etiquette for handling customer and partner inquiries.
Technical Proficiency: Competency in using computers and standard office software (especially MS Excel for reports) and ability to work with CRM/ERP or order management systems.
Problem-Solving: Strong problem-solving and troubleshooting abilities, with the patience and empathy to handle customer complaints and complex issues effectively.
Multitasking: Ability to manage multiple orders and inquiries simultaneously while maintaining attention to detail and accuracy in data/information recording.
Customer Focus: Customer-first attitude with a proactive approach to service; capable of keeping customers informed and satisfied even under pressure.
Team Coordination: Excellent interpersonal skills and a collaborative mindset to work closely with cross-functional teams (Sales, Logistics, Labs, MSP, etc.) and ensure all stakeholders are aligned.
Process Orientation: Attention to detail and a process-driven mindset, following company procedures and compliance standards for all service and order management tasks.

Required Qualifications:

Education: Bachelor’s degree (minimum graduate level qualification).
Experience: Approximately 3+ years of experience in a customer care or customer service role (front-line support), preferably in the optical/vision care industry.
Language Proficiency: Excellent command of English (both written and spoken) is required; Local Language fluency is strongly preferred for broader client communication in India.
Industry Knowledge: Familiarity with optometry or ophthalmic products is an advantage (candidates with a background in vision care or optics are preferred)

Your ZEISS Recruiting Team:

Itishree Pani

Apply Now

Refine Your Search

order processing jobs in kochi kerala

Customer Care Administrator

Sales & Billing Executive

Purchase Executive

Purchase Manager (Frozen)

Visa Officer

Sales Support & Office Administration.

Customer Care Executive

Sales Coordinator

Executive Accounts

E-Commerce Specialist

Purchase Coordinator

Visa Executive

4400294-Senior Executive

Project Manager

Senior Executive

E-Commerce Executive

Accounts Executive

E-Commerce Executive

E-Commerce Executive

Cashier/Customer Service

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