Maharashtra Forwarding agent Jobs – 76 Open Jobs Today

D&T Manager Customer Services Express - Business Process Engineer
Aramex International L. L. C. —Pune, Maharashtra
- PMP
- Customer service
- Data analysis skills
15h
D&T Manager Customer Services Freight - Business Process Engineer
Aramex International L. L. C. —Pune, Maharashtra
- PMP
- Customer service
- Data analysis skills
15h
Pricing & Overseas Co-ordinator
SORA SHIPPING AND LOGISTICS PVT LTD —CBD Belapur, Navi Mumbai, Maharashtra
- ₹40,000 - ₹45,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Health insurance
- Cell phone reimbursement
Quick apply
1h
Assistant / Deputy / Manager - Pricing (Freight)
Antop Recruiters —Sakinaka, Mumbai, Maharashtra
- ₹40,000 - ₹1,00,000 a month
- Full-time
- In-person
- Communication skills
- Negotiation
Quick apply
18h
Export Pricing
Geotrans International Pvt Ltd —Chembur, Mumbai, Maharashtra
- ₹15,000 - ₹30,000 an hour
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
Sea Export Import Documentation Executive
Renown Container Lines Pvt. Ltd. —CBD Belapur, Navi Mumbai, Maharashtra
- ₹10,000 - ₹20,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Data entry
Quick apply
CustomerServiceExecutive Import (Air/Sea)
SBSHR —Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Accounts Executive (Logistic/ Freight Forwarding)
NHN Solutions —Andheri East, Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Ocean Pricing Analyst
1UP CARGO —Mumbai, Maharashtra
- Full-time
- Remote
- English
Quick apply
13d
Import Pricing Executive
McS Logistics International Pvt Ltd —Chembur, Mumbai, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Cell phone reimbursement
Quick apply
Export Documentation Executive
Grace Worldwide Movers Pvt Ltd —Mumbai, Maharashtra
- ₹15,000 - ₹24,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Cell phone reimbursement
Quick apply
6d
Pricing and Sales Support Executive
Uniworld Logistics —Pune, Maharashtra
- ₹9,802.66 - ₹37,754.38 a month
- Full-time
- Sales
- In-person
- Negotiation
- Health insurance
- Cell phone reimbursement
Quick apply
9d
Import & Export Executive
Formix India Pvt Ltd —Lower Parel, Mumbai, Maharashtra
- ₹40,000 - ₹45,000 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
4d
Sr. Customer Service Executive- Freight Forwarding
Afford Group —Mumbai, Maharashtra
- Customer service
- Bachelor's degree
Import Admin Executive
A S Clearing and Forwarding (I) Pvt. Ltd. —Kharghar, Navi Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- ERP systems
- Health insurance
Quick apply
Export Documentation Executive
Renown Container Lines Pvt Lt —CBD Belapur, Navi Mumbai, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply
Customer Service Executive — Freight Forwarding Operations
Kollyns Services Pvt. Ltd. —Andheri West, Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick apply
17h
Accounts Executive - Finance & Accounts
Nagarkot Forwarders Pvt Ltd —Chembur, Mumbai, Maharashtra
- ₹10,522.43 - ₹40,000.00 a month
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
Assistant Manager
ATC Global Logistics Pvt Ltd —Mumbai, Maharashtra
- ₹7 - ₹9 a year
- Full-time
- Data analysis skills
- Analysis skills
- Leadership
Quick apply
Pricing Executive and FCL Operations Executive
Cargo Movers Limited —CBD Belapur, Navi Mumbai, Maharashtra
- From ₹20,000 a month
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick apply

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D&T Manager Customer Services Express - Business Process Engineer

Aramex International L. L. C.
Pune, Maharashtra

Apply Now

Job details

15 hours ago

Qualifications

Six Sigma Certification
Power BI
PMP
Customer service
Call centre
Supply chain
Data analysis skills
Logistics
Process improvement
Visio
Tableau
Master's degree
Project management
Bachelor's degree
Industrial Engineering
Industrial engineering
Kaizen
Business Administration
Communication skills

Full job description

Posting Start Date: 7/13/26

Purpose of the Job

The Business Process Engineer – Customer Services Express is accountable for analyzing, redesigning and continuously improving the end-to-end customer service processes that support the Express (time-definite shipments and courier) business, spanning operations, order capture, track-and-trace, exception management, complaints/claims handling, and Contact Centre operations.

The role partners closely with Customer Services, Operations, D&T and Network teams across multiple geographies to identify inefficiencies, standardize best-practice workflows, and lead structured process improvement initiatives that enhance customer experience, reduce cost-to-serve, and improve service-level performance for the Express product line.

Operating at Manager level, the incumbent is expected to independently scope, lead and deliver process improvement projects using structured methodologies (e.g. Lean, Six Sigma), with minimal supervision, and to influence stakeholders at multiple levels across different countries and business units.

Job Description

Lead end-to-end process discovery, mapping and analysis (as-is / to-be) for Customer Services Express workflows including booking, pickup, track & trace, exception/delay management, COD, returns and complaints handling.
Independently identify root causes of process inefficiency, service failure and customer dissatisfaction using data-driven analysis (Voice of Customer, NPS/CSAT, call drivers, SLA breach data) and translate findings into actionable improvement plans.
Design, pilot and roll out standardized Standard Operating Procedures (SOPs), workflows and process controls across multiple countries/stations, ensuring consistency while accommodating local regulatory and operational nuances.
Lead cross-functional and cross-geography process improvement projects (Lean/Six Sigma DMAIC, Kaizen events) from charter through to benefits realization, managing project governance, timelines, and stakeholder communication.
Partner with Contact Centre / CCaaS, CRM and Operations teams to redesign customer interaction journeys, reduce average handling time, first-contact-resolution gaps, and repeat-contact drivers.
Define and track process KPIs and control plans (SLA adherence, cost-per-transaction, defect/error rates, customer effort score) and institute governance to sustain improvements post-implementation.
Act as change agent, driving adoption of new processes and tools with front-line and operations teams; manage resistance to change through structured change management and stakeholder engagement plans.
Collaborate with Digital & Technology teams to translate process requirements into system and automation requirements (RPA, workflow automation, self-service, AI/chatbot deflection) that support process simplification.
Benchmark Express customer service processes against industry best practice and competitor/courier standards, recommending innovations to maintain competitive service levels.
Build process improvement capability within the business by coaching operations managers and team leads on Lean/Six Sigma tools and a continuous improvement mindset.
Prepare and present business cases, project status updates and impact reports to senior management and regional leadership.
Ensure all redesigned processes remain compliant with relevant customs, data privacy and regulatory requirements across the geographies served.

Job Requirements - Experience and Education

Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain, Logistics or a related field (Master's degree an advantage).
Minimum 10 years' overall experience, including a strong track record in business process engineering, continuous improvement or operational excellence roles.
Six Sigma Green Belt certification required; Six Sigma Black Belt strongly preferred.
Lean/Kaizen certification or equivalent process excellence qualification is an advantage.
PMP or equivalent project management certification is a plus.
Comfortable working with large datasets and reporting/BI tools (Excel, Power BI, Tableau or similar) to derive insight.
Strong process mapping and BPM capability (e.g. BPMN, Visio, Signavio, ARIS or similar).
Solid understanding of Express/courier operations, service level frameworks, and the end-to-end customer service lifecycle
Prior experience within the logistics, express/courier, freight forwarding or broader supply chain industry is essential.
Demonstrated experience leading process improvement initiatives independently and end-to-end, including in Customer Service / Contact Centre environments.
Proven experience leading projects across multiple countries/regions and working with geographically dispersed, cross-functional stakeholders.
Experience working with Customer Service systems such as CRM, CCaaS/contact center platforms, ticketing and case management tools is highly desirable.

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Adaptability

Resilience

Coaching

Communication Skills

Continuous Improvement

Customer Centric

Data Analysis

Influencing Skills

Change Management

Problem Solving

Stakeholder Management

Strategic Thinking

Analytical Thinking

Cross-Cultural Competence

Data Management

Capability Development

Apply Now

Refine Your Search

forwarding agent jobs in maharashtra

D&T Manager Customer Services Express - Business Process Engineer

D&T Manager Customer Services Freight - Business Process Engineer

Pricing & Overseas Co-ordinator

Assistant / Deputy / Manager - Pricing (Freight)

Export Pricing

Sea Export Import Documentation Executive

CustomerServiceExecutive Import (Air/Sea)

Accounts Executive (Logistic/ Freight Forwarding)

Ocean Pricing Analyst

Import Pricing Executive

Export Documentation Executive

Pricing and Sales Support Executive

Import & Export Executive

Sr. Customer Service Executive- Freight Forwarding

Import Admin Executive

Export Documentation Executive

Customer Service Executive — Freight Forwarding Operations

Accounts Executive - Finance & Accounts

Assistant Manager

Pricing Executive and FCL Operations Executive

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