Saket, Delhi Senior marketing manager Jobs – 293 Open Jobs Today

Senior Manager - CSAT
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
Senior Product Manager
Adobe —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Master's degree
- Analysis skills
Chief Marketing Manager
Accounts NextGen —Noida, Uttar Pradesh
- Full-time
- Marketing
- Master's degree
- Project management
Client Servicing Manager
Sanket Communications Pvt Ltd —Malviya Nagar, Delhi, Delhi
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Cell phone reimbursement
Quick apply
14d
Senior Business Development Manager
Multivision Wizards Pvt. Ltd. —Noida, Uttar Pradesh
- ₹32,000 - ₹50,000 a month
- Full-time
- Sales
- Business development
- Presentation skills
Quick apply
Manager/Senior Manager – Strategy & Concepts
Point Expert —Gurugram, Haryana
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Marketing
Quick apply
Senior Business Development Manager
Stimulus Research Services —Noida, Uttar Pradesh
- ₹40,000 - ₹80,000 a month
- Full-time
- Sales
- Research
- Master's degree
Quick apply
Senior Manager - Sales
EXL Service —Noida, Uttar Pradesh
- Full-time
- Sales
- Salesforce
- Microsoft Office
Senior Business Development & Marketing Manager
Rareminds —Kirti Nagar, Delhi, Delhi
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
Quick apply
6d
Telesales Senior Manager - B2B
Magicbricks —Noida, Uttar Pradesh
- Email
- CRM software
- Microsoft Excel
- Management
Deputy Manager - Marketing
TO THE NEW —Noida, Uttar Pradesh
- Full-time
- English
- Master's degree
- Project management
Senior Marketing Manager Lead, SGC, Global Ads Marketing
Google —Gurugram, Haryana
- Full-time
- Analysis skills
- Bachelor's degree
- Agile
10d
Senior Account Manager
Adobe —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Bachelor's degree
- AI
Senior Product Manager
MongoDB —Gurugram, Haryana
- Azure
- AWS
- Product management
Senior Campaign Manager(Email Marketing)
Dreamstel Technologies —Noida, Uttar Pradesh
- Salesforce
- Analysis skills
- Project management
Senior Manager – Growth (B2B)
Medhavi —Gurugram, Haryana
- CRM software
- Microsoft Outlook
- Marketing
Quick apply
Senior Sales Manager Real Estate
SeedWill Consulting —Gurugram, Haryana
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
Senior Inside Sales Manager
TRUE Hospitals Gurgaon —Gurugram, Haryana
- ₹50,000 - ₹75,000 a month
- Full-time
- Sales
- Team management
- In-person
- Health insurance
Quick apply
Senior Digital Marketing Manager
AKASA COWORKING PVT LTD —Noida, Uttar Pradesh
- ₹70,000 - ₹80,000 a month
- Full-time
- Master's degree
- Budgeting
- In-person
Quick apply
E-commerce Accounts Executive (Amazon & Flipkart)
Value For Sellers Private limited —Noida, Uttar Pradesh
- ₹28,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Management
- Inventory control
- Cell phone reimbursement
Quick apply

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Senior Manager - CSAT

EXL Service -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Power BI
Microsoft Excel
Software deployment
Research
Tableau
Master's degree
Qualtrics
Analysis skills
Sentiment analytics
Macros
B2B
B2B sales
VBA
Business Administration
Data visualization
Communication skills
Marketing

Full job description

Job Description: We are looking for a dynamic, analytical, and customer-obsessed professional for our Customer Satisfaction (CSAT) program. This role combines data-driven insight generation, process reimagination, and cross-functional collaboration to continuously improve the client experience and enable commercial teams with actionable intelligence.
Beyond driving CSAT, the role will partner closely with Sales, Delivery, and Strategy / Business teams to develop client-centric insights, identify experience improvement opportunities, and data-backed sales strategies.

Responsibilities: Key Responsibilities:

Customer Experience Management : Lead the design, deployment, and governance of the CSAT framework, including metric definition, survey design, data collection, analysis, and reporting to senior leadership.
Insight Generation & Client Intelligence : Develop a deep understanding of client sentiment, emerging needs, and pain points through qualitative and quantitative analysis; translate insights into business recommendations and growth opportunities for the business.
Process Re-engineering : Identify and reimagine experience and feedback workflows across the client lifecycle; drive adoption of AI and automation to standardize processes and tools that improve quality, responsiveness and efficiency
Program Management : Design and manage cross-functional customer delight, engagement and retention programs; track follow-up action on recommendations.
Stakeholder Collaboration : Work closely with cross-functional teams to ensure intelligence from client feedback informs go-to-market and service delivery strategies.
Continuous Improvement : Introduce new analytics tools, dashboards, and automation that enhance efficiency and reporting accuracy.

Key Success Metrics:

Improved CSAT/NPS metrics and response quality.
Increase in actionable customer insights leveraged by Sales and Delivery.
Adoption and impact of enablement materials and client intelligence briefs.
Measurable improvements in customer experience processes and turnaround times.

Qualifications: Required Competencies:

Master's in business administration or marketing
8+ years of experience primarily in Customer Experience. Exposure to Sales Enablement and Business Strategy roles (in B2B environment) preferred.
Strong analytical skills with experience in data visualization and storytelling (e.g., Power BI, Tableau, or Excel).
Demonstrated experience in designing and managing customer feedback or satisfaction programs.
Advanced experience with quantitative and qualitative analytics tools (such as Qualtrics, and Satmetrix etc.) and methodologies (such as NPS, VoC, consumer feedback and sentiment analysis).
Ability to translate data into actionable insights; strong business acumen.
Familiarity with process optimization or program management methodologies.
Excellent stakeholder management, communication, and influencing skills.
Balance of strategic thinking and executional rigor.
Strong time‑management and prioritization skills, enabling the ability to meet tight deadlines while executing at speed.
Demonstrates strong stewardship of confidential and sensitive data.

Desired Skills:

Advanced MS Excel, Power Query and PowerPoint skills; Proficient in VBA, Macros, Power Bi, Text/sentiment analytics
Well‑versed in primary and secondary research techniques, with hands‑on experience analyzing industry trends and market landscapes.
Demonstrates strong capability in developing content and storyboards for leadership audiences.
Strong analytical skills, experienced with large datasets, dashboard creation QA, report automation and hypothesis testing.

Apply Now

Refine Your Search

senior marketing manager jobs in saket, delhi

Senior Manager - CSAT

Senior Product Manager

Chief Marketing Manager

Client Servicing Manager

Senior Business Development Manager

Manager/Senior Manager – Strategy & Concepts

Senior Business Development Manager

Senior Manager - Sales

Senior Business Development & Marketing Manager

Telesales Senior Manager - B2B

Deputy Manager - Marketing

Senior Marketing Manager Lead, SGC, Global Ads Marketing

Senior Account Manager

Senior Product Manager

Senior Campaign Manager(Email Marketing)

Senior Manager – Growth (B2B)

Senior Sales Manager Real Estate

Senior Inside Sales Manager

Senior Digital Marketing Manager

E-commerce Accounts Executive (Amazon & Flipkart)

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