Bengaluru Karnataka Customer support coordinator Jobs – 220 Open Jobs Today

Service Desk Agent 1-Bengaluru, india
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick apply
Travel Support - Coordinator
NES Internal —Bengaluru, Karnataka
- Hybrid work
- English
- Bachelor's degree
- Computer skills
- Health insurance
- Paid time off
Customer Service Assistant Team Lead
Mouser Electronics —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Service Coordinator
Kiara Global Services —Bengaluru, Karnataka
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Microsoft Excel
- English
- Electrical experience
- Cell phone reimbursement
- Paid sick time
Quick apply
Major Incident Coordinator
CAE Inc. —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
4d
Office & Client Coordinator
Samya Yoga LLP —Bengaluru, Karnataka
- ₹10,000 - ₹20,000 a month
- Full-time
- CRM software
- English
- Microsoft Office
- Commuter assistance
- Flexible schedule
Quick apply
11d
Trainee - Recruitment Coordinator
Meesho —Bengaluru, Karnataka
- Bachelor's degree
- Recruiting
- Health insurance
Sales Coordinator (Entry Level | B2B / Corporate Sales)
Nano Instruments —Bengaluru, Karnataka
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
6h
HR Coordinator
Happy Living —Bangalore City, Bengaluru, Karnataka
- ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Commuter assistance
- Paid time off
Quick apply
Centre Coordinator_ Little Elly _HSR
Learning Edge India Pvt Ltd —HSR Layout, Bengaluru, Karnataka
- ₹30,000 - ₹45,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Associate Study Coordinator
Labcorp —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sr. People Operations Coordinator
DocuSign —Bengaluru, Karnataka
- Hybrid work
- Spanish
- Google Suite
- English
11d
Client Coordinator
Aryan Group —Bengaluru, Karnataka
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Event Coordinator
CRAWL CORP INDIA Pvt Ltd —Bengaluru, Karnataka
- From ₹4,00,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
Clinical Data Coordinator II
Quanticate —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
- Health insurance
- Paid time off
Quick apply
Agile Project Coordinator
Radancy —Bengaluru, Karnataka
- Hybrid work
- Computer Science
- Project management
- Bachelor's degree
Account Coordinator
PREMIERE DIGITAL SERVICES, INC —Bengaluru Urban District, Karnataka
- Weekend availability
- Customer service
- Communication skills
Quick apply
Project Coordinator
Asset Online Private limited —Bangalore City, Bengaluru, Karnataka
- ₹28,000 - ₹35,000 a month
- Full-time
- Computer Science
- Engineering
- Project management
- Health insurance
- Flexible schedule
Quick apply
CS- Pickup Co -ordinator
Relivr Logistics Pvt Ltd —Bengaluru, Karnataka
- ₹15,000 - ₹20,000 a month
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Business development
- Work from home
- Flexible schedule
Quick apply
Customer Support
Sarovar Infotech Pvt Ltd —JP Nagar, Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
17h

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Service Desk Agent 1-Bengaluru, india

Diversified -
Bengaluru, Karnataka

Quick apply

Job details

Benefits

Paid holidays
Health insurance
Paid time off

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Software troubleshooting
Customer service
Communication skills
Help desk

Full job description

About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Position Summary

This position involves managing client communication, reporting, documentation, and high-profile client support. It includes mentoring junior staff, providing Helpdesk coverage, and improving processes, all while meticulously documenting actions in Pronto. Additionally, it takes on helpdesk coordinator responsibilities in their absence.

Role and Responsibilities

Oversee and maintain the Client Update Folder, ensuring all client-facing communication, updates, and status changes are documented clearly and in a timely manner for both internal and external stakeholders
Compile and distribute Weekly Assurance Advanced Reports for each state, capturing performance trends, repeated faults, unresolved cases, and overall service desk metrics for assurance clients
Manage the Launch Folder, preparing and maintaining comprehensive pre-dispatch job documentation, including scope of work summaries, site access details, technician responsibilities, and any required attachments (AV diagrams, screenshots, etc.)
Handle inquiries and case management for high-profile or sensitive clients providing white-glove service, proactive updates, and escalation management as needed
Mentor junior team members, offering guidance on ticketing processes, client communication standards, troubleshooting methodology, and internal systems navigation. Support their onboarding and ongoing development
Manage inquiries from stakeholders such as Pam and Andrew Martone during the absence of the Helpdesk Coordinator, responding on behalf of the team and ensuring follow-through on outstanding matters
Allocate calls and manage technician schedules in the absence of the Helpdesk Coordinator, ensuring technician availability, site proximity, and service level adherence are considered in scheduling decisions
Provide coverage for the Helpdesk’s inbound line during junior staff breaks or periods of high call volume, ensuring uninterrupted service availability for clients
Identify recurring issues or process gaps, proposing and assisting with implementation of workflow improvements or knowledge base entries to enhance overall Helpdesk efficiency and service quality
Ensure all tickets assigned or reviewed are maintained with updated notes in Pronto, reflecting all actions taken, communications sent, and current status for both audit readiness and team visibility
Foster and promote the company, product, and brand in the market
Promote and live the Company Mission, Vision and Values
Comply with Company policies and procedures, including the completion of documents and records
Promote and work with Standard Operating Procedures to ensure uniform quality standards in all areas of the business
Other duties as required

Qualifications & Education Requirements

Desirable:

Certificate III in Electronics & Communications or similar
Degree qualified in ICT/AV, Engineering and/or Business discipline

Skills & Experience Requirements

Senior level experience as a helpdesk technician or equivalent industry (IT/AV) experience
Experienced in providing technical support, coordinating service inspections/repairs and quotations
Knowledgeable with service and maintenance agreements
Exceptional customer service skills
Sound knowledge of audio and video equipment and systems
Understanding of video conferencing systems
The ability to troubleshoot and provide quick solutions
Ability manage and multitask
Ability to work with client facility management process flows
Provide onsite service maintenance and fault finding including third party repairs where necessary
Strong PC skills including understanding Microsoft Word, Excel & Outlook
Excellent communication (written and verbal) and interpersonal skills
A proven track record in technical customer service

What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:

Multiple medical plan for self and family
Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
Paid Time Off and Paid Holidays
Commuter & Shift Benefits (US / APAC shifts)

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [email protected].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

Quick apply

Refine Your Search

customer support coordinator jobs in bengaluru karnataka

Service Desk Agent 1-Bengaluru, india

Travel Support - Coordinator

Customer Service Assistant Team Lead

Service Coordinator

Major Incident Coordinator

Office & Client Coordinator

Trainee - Recruitment Coordinator

Sales Coordinator (Entry Level | B2B / Corporate Sales)

HR Coordinator

Centre Coordinator_ Little Elly _HSR

Associate Study Coordinator

Sr. People Operations Coordinator

Client Coordinator

Event Coordinator

Clinical Data Coordinator II

Agile Project Coordinator

Account Coordinator

Project Coordinator

CS- Pickup Co -ordinator

Customer Support

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