Kl Senior process Jobs – 956 Open Jobs Today

Customer Support Agent (SaaS Helpdesk/Technical Support) - India (remote)
Fastmail —Kerala
- ₹15,35,176 a year
- Email
- Remote
- Software troubleshooting
- Bachelor's degree
- Diploma
- Paid time off
- Paid sick time
Quick apply
General Manager to Chief Executive Officer (CEO)
REIZEND PRIVATE LIMITED —Kazhakoottam, Thiruvananthapuram, Kerala
- ₹9,00,000 - ₹14,00,000 a year
- Management
- Master's degree
- Bachelor's degree
Quick apply
Senior Process Associate
Radancy_Chicago_Guidehouse_Programmatic —Technopark, Thiruvananthapuram, Kerala
- Full-time
- English
- Travel
- No travel
Senior Manager – Accounts & Operations
SSS INTERNATIONAL —Kollam, Kerala
- ₹45,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- English
Quick apply
6d
Senior Finance Manager
Autumn rooms —Kochi, Kerala
- From ₹1,00,000 a month
- Microsoft Excel
- Finance
- Analysis skills
Quick apply
senior executive /assistant manager Operations
KIMS Valiyath —Karunagappalli, Kerala
- Full-time
- In-person
Quick apply
Senior Business Analyst
Nesa Software Pvt Ltd —Thiruvananthapuram, Kerala
- ₹50,000 - ₹1,00,000 a month
- Email
- Microsoft Excel
- Finance
- Master's degree
Quick apply
2d
Senior Accounts Manager (Construction Field )
Factorhuman Resources Pvt Ltd —Aluva, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Quick apply
Senior HR Manager(IMMEDIATE JOINING)
CEE CEE SOLUTIONS —Infopark-Kochi, Kochi, Kerala
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
- Flexible schedule
Quick apply
Senior HR Manager
F9 Infotech It Solutions Private Limited —Kochi, Kerala
- Full-time
- Microsoft Office
- Master's degree
- Conflict management
Quick apply
Senior Procurement Manager
Careon Healthcare Solutions Pvt Ltd —Kochi, Kerala
- ₹50,000 - ₹1,00,000 a month
- Full-time
- Inventory control
- Inventory management
- Analysis skills
Quick apply
13d
Senior Operations Manager – Hospital Operations
KANNUR MEDICAL COLLEGE, ANJARAKANDY —Kannur District, Kerala
- From ₹50,000 a month
- Full-time
- Data analysis skills
- Master's degree
- Bachelor's degree
Quick apply
Senior Manager – Accounts
Chakolas Pavilion - Hotel & convention Center —Kochi, Kerala
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
- Health insurance
- Paid time off
Quick apply
Senior Accountant
Ascend —Balussheri, Kerala
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
Group Commercial Finance Manager (Finance & Operations)
CORAL PERFUMES INDUSTRY LLC —Kochi, Kerala
- From ₹1,25,000 a month
- Microsoft Excel
- ERP systems
- Presentation skills
Quick apply
3d
Operation Manager
Troppy Foods India Private Limited —Angamali, Kerala
- From ₹25,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
- Paid time off
Quick apply
Senior HR Manager
Toyota —Kochi, Kerala
- Full-time
- Commuter assistance
- Health insurance
Quick apply
Senior Operations Executive
SABINE HOSPITAL & RESEARCH CENTRE PVT LTD —Kasaragod, Kerala
- Email
- Microsoft Office
- Master's degree
- Bachelor's degree
Quick apply
Senior Operations Manager (Shup Building)
Sea blue shipyard Ltd,Vypin —Kochi, Kerala
- ₹50,000 - ₹80,000 a month
- Full-time
- ERP systems
- Microsoft Office
- Master's degree
- Health insurance
- Paid sick time
Quick apply
19h
Senior QA
Techfaya Innovations Pvt Ltd —Thiruvananthapuram, Kerala
- ₹4,00,000 - ₹10,00,000 a month
- Full-time
- SQL
- Analysis skills
- JavaScript
- Health insurance
Quick apply

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Customer Support Agent (SaaS Helpdesk/Technical Support) - India (remote)

Fastmail -
Kerala

Quick apply

Job details

Full-time
₹15,35,176 a year

Benefits

Paid time off
Paid sick time

Qualifications

Software troubleshooting
Slack
Technical support
Bachelor's degree
Zendesk
DNS
Customer support
Diploma
Communication skills

Full job description

We're looking for a Customer Support Agent to join the Fastmail team working remotely.

You’ll be joining our team of friendly experts behind every customer interaction. You’ll spend your days crafting thoughtful responses that solve problems, answer questions, and make people feel genuinely heard. Whether you’re troubleshooting a tricky IMAP configuration or helping someone understand our features, every response matters.

Fastmail is a small company making a big difference

Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer base.

Our mission is to make email better. We make email better for our customers by providing the premium email service that people are proud to pay for. And we make email better for the world by leading standards, open source, and advocacy work.

We understand that these aims can only be achieved with a dedicated team passionate about serving our customers, improving our product, and driving the industry forward.

Our Culture and Values

At Fastmail, our guiding principles shape everything we do:

We are good internet citizens—we believe in open protocols, sharing technology, and fostering good relationships.
We build the future—we are leaders in our industry, and build or improve standards and technology to further that.
We seek understanding—we are curious and seek deep understanding of our systems.
We value discussion—we reach agreement through constructive, iterative collaboration.

About the role

As a Customer Support Agent, your responsibilities include:

Helping customers solve problems with kindness and compassion, and empowering them to resolve issues on their own.
Troubleshooting and resolving technical issues, replicating and describing issues, and escalating to senior staff or developers as appropriate.
Responding to incoming queries through various channels in a timely manner, with a focus on written communication.
Becoming familiar with and being able to use support documentation and tools confidently.
Developing and maintaining product knowledge: you'll be trained on the ins and outs of email, and our products, and you'll stay informed on trending issues and product updates.
Writing and maintaining customer-facing help pages, internal documentation, and standard responses for our most common questions.
Helping prevent spam, phishing, and abuse while applying privacy and security best practices to protect customer data (we'll show you how).
Working closely with our global team (Australia the United States) through Slack, email, and daily huddles via Zoom—with occasional flexibility for time zone differences.
Engaging in opportunities to grow your skillset, such as facilitating team meetings and participating in interviews for potential colleagues.
Plus other tasks and duties as allocated to you.

About you

We love our customers and want to give them the best possible experience. That’s where you come in!

This role may be great for you if:

You excel at written communication and genuinely enjoy helping people. You adapt your style to connect with different customers and situations, and you know how to ask questions the right way to elicit the necessary information.
You love digging into technical challenges, asking the right questions, and finding root causes. You're excited to learn about email systems, DNS, and other technologies that power our service.
You notice patterns, make logical connections, and learn independently through reading technical documentation and internal updates sent via email. You know when to escalate complex issues.
You thrive in collaborative environments and contribute to open communication and shared problem-solving.

Requirements

One year of experience supporting customers via email in similar tech support roles.

Outstanding written communication skills—writing is a central part of your role.
A positive and engaging approach to customer interactions.
Strong interpersonal skills, patience, compassion, enthusiasm, and diligence.
Experience with ticketing software (Zendesk is a plus).

Bonus points if you have:

A diploma, Bachelor's degree, or equivalent.
Experience working with a privacy-focused, security-conscious information technology organization.
An interest in email and calendar technologies.

Research has shown that those of underrepresented groups are less likely to apply for roles unless they meet all the criteria. We recognize that different experiences make for a great team. If your experience doesn’t perfectly align with the criteria above, but you’re excited about this role, we encourage you to apply now.

Benefits

This is a full-time role and includes the following benefits:

Four weeks of paid time off.
Paid sick leave, holidays, and parental leave.
Paid sabbatical for long-term staff.
Ongoing professional development opportunities.

Salary and working hours

This role has a base salary of ₹14,36,186 plus a 5% premium for a schedule including Saturdays, and a 10% premium for a schedule including Sundays, for an annual salary of ₹16,51,614. Fastmail uses transparent, non-negotiable pay levels across all roles, with annual increases in July.

You’ll have an established ongoing schedule (i.e., the same five days and same hours every week). Your schedule will include three weekdays, plus Saturday and Sunday. Your total working hours each week will be 40 hours: 8 hours per day, including a 30-minute paid lunch break.

Employment terms are governed by the laws of Karnataka, India. This role is open to candidates residing in Karnataka or Kerala.

Our application process

When you apply, you'll complete some screening questions. Note that we cannot assist with a visa or sponsorship—you must already have the right to work in India.

Shortlisted candidates will receive a written assessment to showcase customer support expertise, followed by an interview over Zoom.

If this goes well, we will invite you to a second Zoom interview, where you'll also be asked to complete a second written assessment.

Final candidates will be asked to complete reference and background checks before an offer is made.

Applications close 9 August, 2026. We review applications as they are received and may progress candidates before the closing date.

Please note that we will always email you with an update on your application, even if you aren't successful. If you don't see a message from us, check your spam folder. You may wish to whitelist @.workablemail.com now to ensure you don't miss a message from us.

Fastmail is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sounds great! What's next?

If you're a skilled problem-solver who cares about people as much as you care about technology, we'd love to hear from you!

Quick apply

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senior process jobs in kl

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