Qa pharmaceutical packaging Jobs

Complaints Investigator
DIFGEN PHARMACEUTICALS PRIVATE LIMITED —Kukatpally, Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Regulatory affairs head
Integgral Corporate Services —Ambala, Haryana
- ₹15,00,000 - ₹18,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
1d
IPQA Officer
Briyosis Softcaps Pvt Ltd —Jarod, Vadodara, Gujarat
- ₹2,50,000 - ₹3,50,000 a year
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
Quick apply
18h
Production Supervisor
Convex Latex Pvt. Ltd. —Hinjewadi, Pune, Maharashtra
- ₹18,000 - ₹22,000 a month
- Full-time
- Microsoft Office
- Supervising experience
- Bachelor's degree
Quick apply
Production Operator
Aarey Drugs & Pharmaceuticals Limited —Palghar, Maharashtra
- ₹8,782.38 - ₹29,152.68 a month
- Full-time
- English
- Microsoft Office
- APIs
Quick apply
Purchase Engineer
CALYX CHEMICALS AND PHARMACEUTICALS LIMITED —Palghar, Maharashtra
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
Quick apply
1d
Batch Printing Assistant
Livlong Nutraceuticals Ltd —Kochi, Kerala
- From ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer skills
- Food provided
Quick apply
4d
Packing Officer
Globela Pharma Pvt. Ltd. —Sachin, Surat, Gujarat
- ₹15,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- In-person
- Diploma
Quick apply
2d
Purchase Executive
Quick Man Management LLP —Kalyan-Dombivli, Maharashtra
- ₹25,000 - ₹30,000 a month
- ERP systems
- Microsoft Office
- Analysis skills
Quick apply
13h
Assistant Manager - Maintenance
Pfizer —Goa
- Full-time
- AutoCAD
- Bachelor's degree
- Manufacturing
8d
Research Scientist
AVEVA DRUG DELIVERY SYSTEMS INC —Kukatpally, Hyderabad, Telangana
- Master's degree
- Diploma
Assistant Manager- Quality Control, Chemistry
Zentiva Group, a.s. —Ankleshwar, Gujarat
- Full-time
- Laboratory experience
- Master's degree
- Analysis skills
F&D OFFICER
Shaimil Laboratories —Makarpura, Vadodara, Gujarat
- ₹12,000 - ₹15,000 a month
- Full-time
- English
- Microsoft Office
- Typing
- Paid sick time
Quick apply
Vice President
Cadila Pharmaceuticals Ltd —Dholka, Gujarat
- Full-time
- APIs
Production Supervisor
RENOWN PHARMACEUTICALS PVT LTD —Padra, Vadodara, Gujarat
- ₹15,000 - ₹25,000 a month
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
14d
Capsule Operator (SA9)
Yeble Accelarate your placement —Selaqui, Dehradun, Uttarakhand
- Full-time
- English
- Microsoft Office
- 12th Pass
Quick apply
RM Purchase Executive (Raw Material Purchase)
LAVANYA BIOTECH —Sahibzada Ajit Singh Nagar, Mohali, Punjab
- ₹10,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- APIs
Quick apply
10d
sachet operator
Yeble Accelarate your placement —Selaqui, Dehradun, Uttarakhand
- Full-time
- English
- Microsoft Office
- 12th Pass
Quick apply
Sales Engineer
JANTA BRUSH MFG LLP —Bavla, Ahmedabad, Gujarat
- ₹15,000 - ₹25,000 a month
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
Quick apply
Quality Assurance Specialist – Ophthalmic Eye Dropper Bottles
Gerresheimer —Sonipat, Haryana
- Full-time
- B.Sc
- Master's degree
- Analysis skills
Quick apply

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Complaints Investigator

DIFGEN PHARMACEUTICALS PRIVATE LIMITED -
Kukatpally, Hyderabad, Telangana

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Access
B.Sc
Basic math
D.Pharma
English
Quality management
B.Pharma
Research
Complaint handling
Microsoft Office
12th Pass
Science
Quality assurance
Bachelor's degree
QA/QC
Data entry
Organizational skills
Chemistry
Manufacturing
Diploma
Communication skills
FDA regulations

Full job description

Position Summary

The Complaints Investigator is responsible for conducting thorough, timely, and compliant investigations of product quality complaints. This role evaluates manufacturing, packaging, testing, and distribution data to determine root cause, identify trends, and ensure alignment with regulatory expectations and company quality standards. The investigator ensures documentation accuracy, data integrity, and effective communication with internal and external partners.

Essential Job Responsibilities

Complaint Evaluation & Investigation

Monitor complaints in-box.
Initiates and completes investigations for all types of complaints.
Requests retain testing in accordance with complaint(s), as applicable.
Reviews and analyzes batch records, product release summaries, test data, variance investigations, and other relevant documents to determine relationship to the reported complaint.
Differentiates between Product Quality Complaints, Adverse Events, and Product Inquiries and routes/escalates accordingly.
Escalates complaints requiring priority handling or urgent investigation.
Concisely summarizes investigation results and conclusions in written reports consistent with GMP and procedural requirements.

System Use & Documentation

Performs all investigation-related data entry into the Customer Complaint Database (TrackWise).
Generates reports from the TrackWise, evaluates output for accuracy, and ensures data integrity.
Ensures all closed complaints are forwarded to appropriate clients/business partners.
Revises SOPs and Work Instructions (WI) relevant to complaint handling, investigation, and documentation processes.

Metrics, Trends & Reporting

Performs metrics for assigned product categories and evaluates complaint data for trends.
Assists in routine monthly or periodic metrics reporting.
Identifies potential issues or recurring trends requiring escalation or corrective action.

Cross-Functional & External Collaboration

Works closely with contractors, clients, and business partners to maintain open communication and support investigation activities.
Collaborates with cross-functional internal teams such as Manufacturing Sites, respective QA, QC, Regulatory Compliance, and Supply Chain.
Serves as a contributing member of the team to achieve departmental and company outcomes.

Compliance & Ethical Conduct

Ensures all investigation activities comply with cGMPs, FDA regulations, internal policies, and quality standards.
Operates in accordance with the company’s Code of Conduct, Business Ethics, and all applicable regulatory, compliance, and safety requirements.
Performs all work in support of the company’s Values.
Performs special projects and other duties as assigned.

Job Requirements

Education (replace with India relevant requirements).

Diploma in Pharmacy (D.Pharm), Bachelor of Pharmacy (B.Pharm), B.Sc. in Life Sciences, Chemistry, Microbiology, Biotechnology, or related scientific discipline with 1–3 years of relevant pharmaceutical industry experience; OR
Higher Secondary Certificate (12th Standard) with 3–6 years of related pharmaceutical manufacturing, quality, complaints handling, QA/QC, or GMP experience and/or training.

Knowledge, Skills & Abilities

Knowledge of FDA regulations and cGMP requirements related to complaint evaluation and adverse reaction assessment for pharmaceutical products.
Understanding of pharmaceutical processes, principles, and practices.
Strong written and verbal communication skills, including grammar, punctuation, and business English.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access), email systems, and internet research.
Experience with QMS systems such as TrackWise, relevant/similar system.
Ability to work independently with minimal supervision, using sound judgment to accomplish goals.
Strong organizational skills with the ability to manage multiple tasks, adapt to change, and meet deadlines.
Ability to apply common-sense understanding to carry out written, oral, or diagram instructions.
Ability to solve problems involving several concrete variables in standardized situations.
Ability to read and interpret procedure manuals, operating instructions, and safety rules.
Ability to write routine reports and professional correspondence.
Basic mathematics skills, including ability to calculate percentages, means, modes, medians, and perform operations with money, weights, volume, and distance.
Ability to speak effectively with customers, business partners, or internal staff.
Strong interpersonal skills and ability to maintain cooperative working relationships.
Commitment to compliance with all company policies, procedures, and safety regulations.

Experience

Prior experience in complaint handling and/or direct experience in investigations, corrective action processes, or related activities within Quality Control, Quality Assurance, Regulatory Compliance, Manufacturing, or related pharmaceutical disciplines.

Apply Now

Refine Your Search

Complaints Investigator

Regulatory affairs head

IPQA Officer

Production Supervisor

Production Operator

Purchase Engineer

Batch Printing Assistant

Packing Officer

Purchase Executive

Assistant Manager - Maintenance

Research Scientist

Assistant Manager- Quality Control, Chemistry

F&D OFFICER

Vice President

Production Supervisor

Capsule Operator (SA9)

RM Purchase Executive (Raw Material Purchase)

sachet operator

Sales Engineer

Quality Assurance Specialist – Ophthalmic Eye Dropper Bottles

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