Google bpo Jobs

WFM Program Specialist
Uber —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- SQL
1h
International Customer Support & Operations Associate
Home healthways solution india pvt ltd —Mohali, Punjab
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
8h
Sales Manager
Alshifa Cupping Clinic —Chennai, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Full-time
- Sales
- English
- In-person
- Cell phone reimbursement
Quick apply
12d
Inside Sales Executive
Elite Mgt Services —Bhandup West, Mumbai, Maharashtra
- ₹20,000 - ₹26,000 a month
- Full-time
- Sales
- English
- In-person
Quick apply
5h
Certified Public Accountant US Accounting
SummitNext Technologies Sdn Bhd —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- English
- Finance
- Work from home
Quick apply
Engineering Leader
Ema —Bengaluru, Karnataka
- Full-time
- System design
- Master's degree
- AI
Senior Associate - BPO
Virtual Binz —Udaipur, Rajasthan
- Full-time
- Computer literacy
- Microsoft Office
- Team management
JEE/NEET Academic Counselor
Social Recruit —Pune, Maharashtra
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Excel
- Sales
- Business development
Quick apply
5d
Patient Relation Executive Inbound& Outbound CRM
Smriti IVF & Fertility Centre —Danapur, Bihar
- ₹12,000 - ₹13,000 a month
- Full-time
- English
- 12th Pass
- In-person
- Paid time off
Quick apply
14d
SEO Executive
Ink Graph Techno —Indore, Madhya Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Fleet Operations Executive
Hire U —Mohali, Punjab
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Customer service
- 12th Pass
- Flexible schedule
- Paid sick time
Quick apply
12d
Assistant Operations Manager – Medical Transcription/VRE/QA/EDITOR
Scriptacom BPO Systems LLP —Ahmedabad, Gujarat
- ₹40,000 - ₹50,000 a month
- Full-time
- Hybrid work
- Microsoft Word
- Quality control
- Medical terminology
Quick apply
AI/ML Computational Science Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- Master's degree
Player Engagement Agent (non-voice for video gaming project)
Keywords Studios —Pune, Maharashtra
- Weekend availability
- Hybrid work
- Google Suite
- Customer service
- English
Quick apply
10d
Operations Executive
Mittal Infocom Pvt Ltd —Mumbai, Maharashtra
- ₹2,16,000 - ₹2,20,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
Presales Manager
OHI —Delhi, Delhi
- Night shift
- Sales
- English
- Bachelor's degree
Call Centre Executive – Sales & Customer Support
Chennaijobs —Guindy, Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
Process Manager (Operations Services) - Pune (4+ Years)
Informica Solutions —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Management
- Salesforce
Quick apply
13d
Customer Care Executive – Retail – Durgapur
Fusion CX —Durgapur, West Bengal
- Customer service
- English
- Microsoft Office
Senior Content Writer
Cogneesol BPO —Mohali, Punjab
- Writing skills
- English
- Research

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WFM Program Specialist

Uber -
Hyderabad, Telangana

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Economics
Microsoft Excel
Customer service
SQL
Analysis skills
Bachelor's degree
Forecasting
Investment banking
Workforce management
AI
Communication skills
Analytics

Full job description

About the Role

At Uber, exceptional support is central to building trust with riders, eaters, couriers, and driver-partners. The Global Support Operations team is focused on creating a seamless, efficient support network that resolves community concerns quickly, accurately, and at scale.

We are looking for a Workforce Management Program Specialist to support WFM activities across multiple regions, including US&C, LatAm, EMEA, and APAC. This role will be responsible for supporting new product launches, improving operational performance, and strengthening Uber's support capabilities through data-driven insights, scalable processes, and cross-functional program execution.

What the Candidate Will Do:

Build and Improve WFM Processes: Develop, implement, and optimize workforce management processes, tools, and infrastructure to drive operational excellence across Uber's BPO network.
Forecast Demand and Plan Capacity: Create accurate demand forecasts, assess vendor performance, and adjust staffing capacity to meet service level requirements across lines of business and regions.
Manage Stakeholders: Build strong relationships with internal and external stakeholders. Align on scope, timelines, performance expectations, and operational challenges while ensuring clear and timely communication.
Analyze Data and Drive Insights: Collect and analyze historical contact volume, AHT, and performance data to identify trends, surface risks, and recommend actions that improve service levels and operational efficiency.
Improve Cost Efficiency: Evaluate cost impacts on the Customer Operations P&L and recommend the right tools, channels, processes, and partner strategies to maximize efficiency and business impact.
Support New Product Launches: Lead WFM deployment, monitoring, and stabilization for new products and projects, ensuring a smooth transition into business-as-usual operations.
Resolve Operational Issues: Investigate operational challenges, identify root causes, and partner with cross-functional teams to develop scalable and sustainable solutions.
Provide Performance Recommendations: Deliver analysis and recommendations to improve service levels, capture emerging trends, and ensure operational plans remain aligned with business needs.
Manage Programs and Business Changes: Support new line-of-business launches, footprint changes, data requirements for Jira disputes, and initiatives that improve business efficiency across the support network.

Basic Qualifications:

2+ years of workforce management forecasting, or workforce management capacity planning experience.
3+ years of experience in customer service, investment banking, consulting, analytics, operations, or a related field.
Experience in high-growth analytics or operations environments is a plus.
Bachelor's degree in Economics, Business, Engineering, or another quantitative field.

Preferred Qualifications

Hands-on experience using AI and productivity tools such as Gemini, ChatGPT, or similar platforms.
Strong analytical and data-driven problem-solving skills.
Deep understanding of queueing theory and workforce management principles.
Advanced proficiency in Google Sheets or Excel.
SQL experience preferred.
Prior experience with WFM software such as NICE, IEX, Aspect, or similar platforms is a strong plus.
Passion for Uber's mission and a solutions-oriented mindset.
Excellent communication skills, with the ability to translate complex information into clear, actionable summaries.
Self-starter with a track record of strong problem-solving, collaboration, adaptability, and sound decision-making.
Ability to balance fast execution with high-quality delivery and long-term strategic thinking.
Strong customer-centric mindset and the ability to manage goals effectively with limited time, data, and resources.

Apply Now

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