Hyderabad Telangana Telugu channel Jobs – 50 Open Jobs Today

Customer Care Representative
UpTye —Hyderabad, Telangana
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- Organisational skills
- In-person
Quick apply
20h
Business Development Executive (Internship)
Fuzen IT solutions —Hyderabad, Telangana
- ₹15,000.00 - ₹24,585.93 a month
- Full-time
- Customer service
- English
- In-person
Quick apply
14d
Real Estate Channel Partner (Commission Based)
ACE CORP GROUP —Madhapur, Hyderabad, Telangana
- ₹2,00,000 - ₹3,00,000 a month
- Call employer
- Hybrid work
- Sales
- Customer service
- No experience needed
- Flexible schedule
Quick apply
Business Development Intern
Fuzen IT solutions —Madhapur, Hyderabad, Telangana
- ₹15,000 a month
- Full-time
- Customer service
- English
- In-person
Quick apply
14d
Executive Assistant & Business Development Associate
JDTC —Hyderabad, Telangana
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- English
- Microsoft Office
- Business development
Quick apply
Tele Caller Executive
Sampangi bio farms —Hyderabad, Telangana
- ₹15,000 - ₹50,000 a month
- Part-time
- Sales
- English
- Business development
Quick apply
Real Estate Channel Partner (Commission Based Only)
Alpha Realty —Hyderabad, Telangana
- From ₹1,00,000 a month
- Part-time
- English
- Travel
- In-person
- Flexible schedule
Quick apply
6d
Agri-Business Operations Executive (Organic Farming)
NaturePinks LLP —Hyderabad, Telangana
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Business Development Executive (BDE)
What works —Khairatabad, Hyderabad, Telangana
- ₹20,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Customer Relationship Executive
Advaita HR Solution —Shamshabad, Hyderabad, Telangana
- ₹25,000 - ₹30,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
13d
Content & Community Manager (Founder's Assistant)
Carat mantra —Banjara Hills, Hyderabad, Telangana
- ₹12,000 - ₹35,000 a month
- Part-time
- Social media management
- English
- Smartphone
- Work from home
- Flexible schedule
Quick apply
9d
Bussiness Development Executive
Fuzenit solutions —Madhapur, Hyderabad, Telangana
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- In-person
- Internship
Quick apply
3d
Area Sales Manager
Naman Jewelers & Naman Auuro Private Limited —Hyderabad, Telangana
- ₹20,000 - ₹50,000 a month
- Email
- Up to 50% travel
- Sales
- English
- Health insurance
- Cell phone reimbursement
Quick apply
Pre- Sales Hyderabad
Primus Senior Living —Banjara Hills, Hyderabad, Telangana
- Up to ₹5,00,000 a year
- Full-time
- Sales
- English
- Research
Quick apply
2d
Business Development Officer
HBPL —Shamshabad, Hyderabad, Telangana
- ₹40,000 - ₹48,000 a month
- Full-time
- Sales
- English
- Microsoft Office
Quick apply
Front Office Admin
Arkaas Vignan School —Hyderabad, Telangana
- Up to ₹20,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Business Development Executive (BDE)
GOLD SIKKA LTD —Prakash Nagar, Hyderabad, Telangana
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Presales Executive
PS COLLABORATIONS —Hyderabad, Telangana
- ₹2,50,000 - ₹3,00,000 a year
- Full-time
- CRM software
- English
- Microsoft Office
Quick apply
Business Development Executive (BDE)
Myaar Globus —Hyderabad, Telangana
- ₹25,000 - ₹40,000 a month
- Full-time
- English
- In-person
- Negotiation
Quick apply
Senior Admissions Counsellor
Meluha International School —Hyderabad, Telangana
- ₹35,000 - ₹45,000 a month
- Weekend availability
- English
- Microsoft Office
- Master's degree
- Commuter assistance
- Paid time off
Quick apply

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Customer Care Representative

UpTye
Hyderabad, Telangana

Quick apply

Job details

Full-time
₹25,000 - ₹35,000 a month
20 hours ago

Qualifications

Telugu
English
Organisational skills
Customer support
Outbound voice
Hindi
Communication skills

Full job description

About the Role

We are hiring a proactive, empathetic, and customer-focused Customer Care Representative for a fast-growing D2C consumer brand.

The selected candidate will manage the complete pre-purchase, pre-delivery, and post-purchase customer journey. The role includes confirming Cash on Delivery orders, reducing Return to Origin cases, resolving customer concerns, managing returns and refunds, coordinating with logistics teams, and maintaining high customer satisfaction.

This is a high-ownership role for someone who is comfortable communicating with customers through phone calls, WhatsApp, email, social media, and customer support platforms.

Key Responsibilities

COD Order Confirmation

Contact customers within 30–60 minutes of COD order placement to confirm purchase intent and verify delivery details.
Identify suspicious, duplicate, fake, or unintended orders and take appropriate action.
Update every confirmation attempt and order status in the CRM or Order Management System.
Maintain accurate documentation of confirmed, cancelled, and pending orders.

RTO and Non-Delivery Management

Review Non-Delivery Reports and Return to Origin shipments daily.
Contact customers through calls and WhatsApp to reconfirm delivery intent.
Correct customer addresses, contact details, or delivery instructions when required.
Coordinate with courier partners and the logistics team to reschedule deliveries.
Work toward improving delivery success and reducing the RTO rate.

Customer Support

Handle customer queries through phone, WhatsApp, email, social media, and helpdesk platforms.
Resolve concerns related to order tracking, delivery delays, products, payments, offers, and promotional eligibility.
Aim to resolve standard customer queries during the first interaction.
Escalate complex, sensitive, or reputation-related complaints to the appropriate team.

Returns, Replacements and Refunds

Process return, exchange, replacement, and refund requests according to company policies.
Coordinate with warehouse and logistics teams for reverse pickup and product verification.
Track refund progress and keep customers informed throughout the process.
Resolve issues proactively to reduce complaints and escalations.

Post-Delivery Follow-Up

Contact customers within 24–48 hours after delivery to check their satisfaction.
Address product or delivery concerns before they result in complaints or negative reviews.
Encourage satisfied customers to leave ratings and product reviews.
Record customer feedback and share relevant insights with the product and marketing teams.

Social Media and Chat Support

Monitor and respond to customer messages and comments on Instagram, Facebook, and WhatsApp Business.
Resolve order-related queries within the defined response time.
Maintain professional and courteous communication across all customer-facing channels.
Escalate sensitive or public complaints immediately.

Fraud and Dispute Handling

Identify potentially fraudulent orders, including address mismatches, repeated returns, and unusual order patterns.
Maintain records of high-risk or blacklisted customers.
Support the finance team with chargeback documentation and dispute-related information.
Ensure suspicious orders are properly flagged and documented.

Pre-Purchase Support

Assist prospective customers with product selection, sizing, usage, compatibility, available combinations, and offers.
Provide accurate product information to support customer purchase decisions.
Coordinate with the catalogue or product team regarding missing or incorrect product information.
Support customer conversion through timely and informative communication.

Reporting and Documentation

Maintain daily trackers for COD confirmations, RTO follow-ups, escalations, refunds, and resolution turnaround time.
Record all customer interactions accurately in the CRM.
Prepare and share daily or weekly MIS reports with the reporting manager.
Identify recurring customer issues and highlight process gaps to the relevant teams.

Key Performance Indicators

Performance may be measured against the following indicators:

COD Confirmation Rate: Minimum 90%
RTO Rate: Maximum 10%
Customer Satisfaction Score: Minimum 4.5 out of 5
First Contact Resolution Rate: Minimum 80%
Average Response Time for Chat and Email: Maximum 30 minutes
Review Collection Rate: As per the assigned monthly target
Accuracy of CRM and tracker updates
Complaint and escalation resolution rate

Candidate Requirements

0–2 years of experience in customer support, customer experience, tele-calling, or a related role.
Experience with a D2C, e-commerce, retail, or quick-commerce company will be preferred.
Must be based in Hyderabad or willing to relocate immediately.
Fluency in Hindi, Telugu, and English, including spoken and written communication.
Comfortable making regular outbound calls and handling customers across multiple communication channels.
Familiarity with platforms such as Freshdesk, Gorgias, Shiprocket, Shopify, CRM systems, or similar tools will be an advantage.
Strong organizational skills and the ability to manage multiple customer and order queues.
Ability to communicate empathetically and de-escalate frustrated customers.
Self-motivated, responsible, and comfortable working in a performance-driven environment.
Good documentation, tracking, and reporting skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

telugu channel jobs in hyderabad telangana

Customer Care Representative

Business Development Executive (Internship)

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Tele Caller Executive

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