Janakpuri, Delhi, Delhi Guest service Jobs – 654 Open Jobs Today

Reservations Sales Agent
Ekaanta —Delhi, Delhi
- ₹25,000.63 - ₹30,000.14 a month
- Full-time
- Hospitality
- Sales
- English
Quick apply
8d
Service Associate
PVR INOX Limited —Dwarka, Delhi, Delhi
- ₹24,628 a month
- Weekend availability
- English
- 12th Pass
- Bachelor's degree
- Health insurance
- Paid time off
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Service Associate
PVR INOX LTD —Dwarka, Delhi, Delhi
- ₹18,000 - ₹20,000 a month
- Full-time
- English
- 12th Pass
- In-person
- Health insurance
Quick apply
Front Desk Executive
Programming.com —Gurugram, Haryana
- ₹3,07,670.08 - ₹6,60,467.89 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Admin Assistant
Roadcast Tech. Solutions Pvt. Ltd. —Naraina, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Hospitality
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Service Assosiate
PVR INOX LTD —Delhi, Delhi
- Up to ₹19,400 a month
- Weekend availability
- English
- Master's degree
- Bachelor's degree
- Health insurance
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Guest Relations Manager
HPK & Associates —New Delhi District, Delhi
- ₹39,028.56 - ₹61,392.15 a month
- Full-time
- Hospitality
- Customer service
- English
- Cell phone reimbursement
- Food provided
Quick apply
13d
Duty Manager/Supervisor
MEGHAVI WELLNESS PRIVATE LIMITED —Gurgaon H.O, Gurugram, Haryana
- ₹22,000 - ₹33,000 a month
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Flexible schedule
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14d
Restaurant Manager
Subha Creation Studio —Gurugram, Haryana
- ₹50,000 - ₹70,000 a month
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Paid time off
- Food provided
Quick apply
1d
F&B Service Captain
Hotel Grand Godwin —Pahar Ganj, Delhi, Delhi
- ₹18,024.46 - ₹24,076.88 a month
- Full-time
- Serving
- Customer service
- In-person
- Paid time off
- Flexible schedule
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Travel Associate | Hospitality | 2025-2026 Freshers |
Venture Quest —Delhi, Delhi
- ₹3,50,000 - ₹4,50,000 a year
- Full-time
- Hospitality
- Customer service
- English
- Commuter assistance
- Paid time off
Quick apply
Senior Server / Guest Service Associate
INSTA RESTAURANTS PVT. LTD —East of Kailash, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Paid time off
- Flexible schedule
Quick apply
Premium Butler – Private Household (Ultra-High-Net-Worth Family)
Ravit Leisure & Medevac Heli Services Pvt Ltd —Vasant Kunj, Delhi, Delhi
- ₹50,000 - ₹65,000 a month
- Full-time
- Master's degree
- In-person
Quick apply
Guest Service Associate (GSA)- MT
Bakingo —Gurugram, Haryana
- ₹14,500 - ₹16,500 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
21h
Podcast Host & Social Media Content Creator
Ravit Leisure & Medevac Heli Services Pvt Ltd —Vasant Kunj, Delhi, Delhi
- ₹30,000 - ₹35,000 a month
- Social media management
- English
- Bachelor's degree
Quick apply
Business Development and Sales Manager
Travl 360 —Gurugram, Haryana
- ₹30,000 - ₹70,000 a month
- Full-time
- Marketing
- Business development
- In-person
Quick apply
13d
Guest Relation Executive
Bird Delhi General Aviation Services Private Limited —South West District, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Guest Service Associate
Ektara Hospitality Venture —Gurugram, Haryana
- ₹18,000 - ₹32,000 a month
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Paid time off
- Flexible schedule
Quick apply
Wedding Planner
LIVXS —Gurugram, Haryana
- ₹25,000 - ₹40,000 a month
- Weekend availability
- Customer service
- Travel
- In-person
Quick apply
Front Desk & Administrative Executive
Niche Agriculture and Pharmaceuticals Ltd —Rohini, Delhi, Delhi
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11h

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Reservations Sales Agent

Ekaanta
Delhi, Delhi

Quick apply

Job details

Permanent | Fresher | Full-time
₹25,000.63 - ₹30,000.14 a month
8 days ago

Qualifications

Hospitality
Guest relations
Tourism
Sales
Upselling
English
Microsoft Office
Bachelor's degree
Conversion optimisation
B2B
Direct sales
Hindi
Communication skills
Hotel experience

Full job description

Ekaanta is a luxury wellness retreat. Rooted in mindfulness, hospitality, and transformative wellness experiences, Ekaanta offers guests an opportunity to reconnect with themselves through conscious living, Ayurvedic therapies, meditation, nature immersion, and exceptional hospitality.

As a boutique retreat, every guest interaction at Ekaanta is deeply personal. The Reservations Executive plays a critical role as the first point of contact, shaping the guest experience even before arrival while contributing significantly to revenue generation, guest satisfaction, and strategic partnerships.

KEY RESPONSIBILITIES

1. Reservations Management

Manage and process reservations across multiple channels including telephone, email, WhatsApp, website inquiries, OTA platforms, travel agents, referral partners, and walk-in inquiries.
Handle room bookings, wellness packages, retreat programs, corporate retreats, yoga retreats, group stays, and special event reservations.
Accurately process reservation confirmations, amendments, cancellations, room allocations, and special guest requests.
Ensure all reservation details are correctly recorded in the PMS and booking systems.
Maintain up-to-date room inventory, availability, rates, and booking records.
Monitor reservation status daily to ensure smooth operations and timely guest arrivals.

2. Guest Experience & Consultation

Act as a Wellness Hospitality Consultant — understanding guest needs and recommending the most suitable room categories, wellness programs, therapies, and curated experiences.
Educate guests about Ekaanta’s wellness philosophy, accommodation offerings, Ayurvedic experiences, dining concepts, and curated activities.
Respond promptly and professionally to all guest inquiries while maintaining a warm, personalized approach.
Build meaningful relationships with guests from the very first interaction through arrival and beyond.
Assist guests in planning their stay including transportation, wellness schedules, therapies, and special occasions.
Manage VIP guest requests and ensure all preferences are communicated to relevant departments.

3. Revenue Generation & Sales

Convert inquiries into confirmed bookings through effective communication and relationship-building.

Actively upsell the following:

◦ Higher room categories and extended stays

◦ Wellness packages and Ayurvedic therapies

◦ Curated dining experiences

◦ Seasonal offers and retreat programs

Maximize room occupancy and Average Daily Rate (ADR).
Identify opportunities to increase guest spend through value-added experiences.
Follow up on pending inquiries and leads to improve conversion rates.
Track conversion performance and support revenue targets established by management.
Assist in implementing promotional campaigns and special seasonal offers.

4. Corporate Retreats & Group Bookings

Handle all inquiries for:

◦ Corporate offsites and leadership retreats

◦ Wellness, yoga, and spiritual retreats

◦ Family gatherings and group travel programs

Prepare customized proposals, quotations, and rooming plans for groups.
Coordinate group requirements with operations and guest relations teams.
Assist with room block management and allocation for groups.
Manage pre-arrival communications and ensure all group requirements are documented and executed.
Support retreat facilitators, wellness leaders, and corporate organizers throughout the booking process.

5. Travel Trade & B2B Relationship Management

Build and maintain strong relationships with:

◦ Travel Agents, Tour Operators, and Destination Management Companies (DMCs)

◦ Luxury Travel Advisors and Corporate Travel Planners

◦ Wellness Facilitators, Retreat Leaders, and Concierge Networks

Respond to B2B inquiries and partnership opportunities.
Prepare and share rate sheets, proposals, contracts, and promotional material.
Follow up with travel partners for conversions and repeat business.
Assist in expanding Ekaanta’s network of domestic and international travel partners.
Support participation in travel trade events, networking opportunities, and familiarization trips.

6. OTA & Distribution Channel Management

Monitor reservations across OTA platforms and booking channels.
Ensure rate parity and inventory accuracy across all channels.
Coordinate with channel managers and PMS systems to avoid overbookings and discrepancies.
Monitor OTA reviews and guest feedback trends.
Assist management in optimizing online distribution channels and booking performance.

7. Interdepartmental Coordination

Coordinate closely with Front Office, Wellness Team, Housekeeping, Operations, Guest Relations, and Finance to:

Communicate guest preferences, arrival details, special requests, and booking updates effectively.
Ensure a seamless guest journey from reservation to departure.
Support operational planning based on upcoming arrivals and occupancy forecasts.

8. Reporting & Administration

Prepare daily, weekly, and monthly reservation reports.
Monitor occupancy levels, booking trends, lead sources, and conversion metrics.
Maintain guest databases and CRM records.
Assist management with forecasting and revenue planning.
Ensure compliance with reservation policies, payment procedures, and documentation requirements.

REQUIREMENTS

Educational Qualification

Graduate in any discipline; Hospitality or Tourism background preferred.

Experience

Minimum 2–5 years of experience in reservations, hospitality sales, guest relations, or front office operations.

Skills & Competencies

Excellent verbal and written communication skills in English and Hindi.
Strong interpersonal and relationship-building abilities.
Passion for hospitality, wellness, and guest service.
Strong sales orientation with the ability to convert inquiries into bookings.
Excellent organizational and multitasking skills.
High attention to detail and accuracy.
Ability to work independently while maintaining team collaboration.
Professional appearance and positive attitude.
Comfortable working in a dynamic luxury hospitality environment.

PREFERRED QUALIFICATIONS

Experience in luxury hotels, wellness retreats, boutique resorts, or premium hospitality brands.
Experience handling corporate retreats, group bookings, and travel trade partnerships.
Familiarity with PMS software, channel managers, OTA platforms, CRM systems, and Microsoft Office Suite.
Understanding of wellness tourism, luxury travel, Ayurveda, yoga retreats, and experiential hospitality.
Existing relationships within the travel trade or corporate travel ecosystem would be a strong advantage.

KEY SUCCESS METRICS (KPIs)

KPI Metric

Description

Reservation Conversion Rate

Percentage of inquiries successfully converted into confirmed bookings.

Room Occupancy Achievement

Maintaining and exceeding occupancy targets set by management.

RevPAR

Revenue per Available Room tracked monthly against targets.

Wellness Package Sales

Volume and value of wellness packages and therapy bookings generated.

Upselling Revenue

Additional revenue generated through room upgrades and value-added services.

Group & Corporate Booking Revenue

Total revenue from group retreats, corporate offsites, and event bookings.

B2B Partner Acquisition

Number of new travel agents, DMCs, and corporate partners onboarded.

Guest Satisfaction Scores

Ratings from post-stay surveys and OTA review platforms.

Repeat Guest Bookings

Percentage of returning guests and loyalty-driven bookings.

Pay: ₹25,000.63 - ₹30,000.14 per month

Application Question(s):

How many years of OTA, B2B and B2C experience do you have?

Experience:

Hotel Sales: 1 year (Required)

Language:

English (Required)

Shift availability:

Day Shift (Required)

Work Location: In person

Quick apply

Refine Your Search

guest service jobs in janakpuri, delhi, delhi

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