Turbhe Mumbai Maharashtra Guest experience manager Jobs – 235 Open Jobs Today

Guest Experience Manager
SOFITEL —Mumbai, Maharashtra
- Weekend availability
- Hospitality
- Mentoring
- Training & development
Quick apply
Sr. Manager - Events (Mumbai)
Meshlinks —Andheri East, Mumbai, Maharashtra
- ₹10,00,000 - ₹35,00,000 a year
- Full-time
- Hospitality
- Customer service
- In-person
Quick apply
F&B Manager
Lemon Tree Premier, Navi Mumbai —Vashi, Navi Mumbai, Maharashtra
- ₹50,000 - ₹60,000 a month
- Weekend availability
- Hospitality
- Inventory management
- Microsoft Office
- Paid time off
- Cell phone reimbursement
Quick apply
2d
Guest Relations Manager
Tribute Portfolio —Fort, Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Serving
- Hospitality
- Customer service
- Health insurance
- Paid time off
Quick apply
Guest Relations Manager
Venture Quest —Mumbai, Maharashtra
- Up to ₹8,00,000 a year
- Full-time
- Hospitality
- Customer service
- Front desk
- Health insurance
- Paid time off
Quick apply
Head of Operations
DJRS HOSPITALITY —Bandra, Mumbai, Maharashtra
- ₹60,000 - ₹1,00,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Master's degree
- Paid time off
- Life insurance
Quick apply
Resturant manager
KTR —Bandra West, Mumbai, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- In-person
- Leadership
- Restaurant
- Food provided
Quick apply
Operation Manager
ISCRA EUROPE TOUR OPERATOR SRL —Mira Road, Thane, Maharashtra
- ₹25,000 - ₹75,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Flexible schedule
Quick apply
7d
Deputy General Manager- Hotels
Epoch Consulting —Mumbai, Maharashtra
- ₹25,00,000 a year
- Full-time
Quick apply
2d
House Manager
ARRSHIYA LIMITED —Breach Candy, Mumbai, Maharashtra
- ₹7,00,000 - ₹7,50,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
Quick apply
Operations Manager - Hospitality Industry
Colstay Limited - The Hive Hostels —Mumbai, Maharashtra
- ₹50,000 - ₹70,000 a month
- Full-time
- Hospitality
- 12th Pass
- Bachelor's degree
Quick apply
Deputy Banquet Manager
Banquet —Juhu, Mumbai, Maharashtra
- ₹55,000 - ₹75,000 a month
- Full-time
- Hospitality
- Supervising experience
- In-person
Quick apply
Restaurant and Bar Manager
STREETVIEW FOODS LLP —Nariman Point, Mumbai, Maharashtra
- ₹50,000 - ₹70,000 a month
- Full-time
- Hospitality
- Food service experience
- POS
- Paid time off
Quick apply
2d
Shift Manager
Earth Cafe —Bandra West, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Weekend availability
- Hospitality
- Bachelor's degree
- Team management
- Food provided
Quick apply
Restaurant General Manager
Ramee Hospitality —Mumbai, Maharashtra
- From ₹80,000 a month
- Weekend availability
- Hospitality
- Management
- Customer service
- Health insurance
- Flexible schedule
Quick apply
4d
Shift Manager/Supervisor - Miyo Dessert Bar
AKNK Foods Pvt Ltd —Bandra West, Mumbai, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- 12th Pass
- POS
- Paid time off
- Paid sick time
Quick apply
Guest relation Executive /manager
Kheoni Ventures Pvt. Ltd. —Airport, Mumbai, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Flexible schedule
Quick apply
Banquet Sales Manager
Shiv Sagar Restaurant & Resort Pvt. Ltd. —Mumbai, Maharashtra
- ₹35,000 - ₹80,000 a month
- Full-time
- Hospitality
- Sales
- Customer service
- Food provided
Quick apply
6d
Assistant Restaurant Manager
CHANAKYA INTERNATIONAL —Kala Ghoda, Mumbai, Maharashtra
- ₹50,000 - ₹60,000 a month
- Full-time
- Customer service
- Food service experience
- In-person
- Health insurance
- Food provided
Quick apply
Front Office Manager | Hostel | Khar West | Rotational Shift
Gosolo Stays —Khar Danda, Mumbai, Maharashtra
- ₹18,000 - ₹22,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
1d

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Guest Experience Manager

SOFITEL -
Mumbai, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Hospitality
Programme design
Multilingual
Mentoring
Training & development
Guest services
Leadership
Communication skills
Time management
Hospitality management

Full job description

Job Description

We are seeking an enthusiastic and detail-oriented Guest Experience Manager to join our hospitality team in Mumbai, India. As the Guest Experience Manager, you will be the ambassador of exceptional service, dedicated to creating memorable and personalized moments for every guest throughout their journey—from reservation through departure. You will champion the art of luxury hospitality by ensuring that every interaction is genuine, anticipatory, and emotionally resonant. This role requires a visionary leader who can collaborate across departments to innovate guest experiences while maintaining the highest standards of excellence and authenticity.

Collaborate closely with cross-functional teams to design and implement innovative strategies that enhance the guest experience across the entire customer journey, including pre-arrival, during stay, and post-departure phases
Develop and execute comprehensive processes and service standards in partnership with the Accommodations Manager to ensure consistent, exceptional guest satisfaction aligned with organizational excellence standards
Establish proactive, personalized, and attentive contact with each guest beginning at reservation confirmation, setting the tone for their entire experience
Coach and mentor team members in the art of confirming guest preferences, anticipating expectations, and building authentic relationships before guest arrival
Ensure accurate, reliable, and seamless information sharing across all relevant departments to guarantee smooth and harmonious guest handling
Communicate regularly and inspiringly about hotel offerings, signature events, and unique experiences to guests through multiple channels
Actively contribute to enhancing the hotel's image and reputation both internally and externally through exceptional service delivery
Implement internal communication mechanisms that keep the team continuously informed about updates, priorities, and service excellence initiatives
Monitor guest needs and preferences throughout their stay with consistent attention and responsiveness to ensure complete satisfaction
Oversee the collection, analysis, and distribution of guest feedback, ensuring effective communication of insights to relevant departments for continuous improvement
Facilitate cross-departmental sharing sessions to promote ongoing quality enhancement and collaborative problem-solving
Ensure sensitive, urgent, or critical situations are promptly escalated and handled with efficiency and discretion
Develop team talent by identifying individual strengths, supporting skill advancement, and encouraging authentic expression that contributes to a high-performing and engaged team culture
Unite the team around a shared vision of excellence, fostering an environment of trust, accountability, and pride in organizational belonging
Create and maintain an exceptional atmosphere by embodying elevated standards of service, elegance, and meticulous attention to detail
Analyze guest data and metrics to identify trends, opportunities, and areas for service enhancement and operational efficiency

Qualifications

**Required Skills and Experience:**

Proficiency with Opera property management system and Sales & Catering software platforms
Proven experience in guest services, hospitality management, or a similar customer-focused role within a luxury or upscale environment
Exceptional interpersonal and communication skills with the ability to build genuine relationships with diverse guest populations
Strong adaptability to cultural diversity and the ability to manage fluctuating activity levels with resilience and flexibility
Demonstrated leadership and team coaching capabilities with experience mentoring and developing hospitality professionals
Excellent organizational and time management skills with the ability to prioritize multiple tasks and coordinate effectively across teams
Problem-solving and conflict resolution abilities with a calm, solution-oriented approach to guest concerns
Proficiency in analyzing guest feedback and operational data to drive continuous improvement initiatives
Attention to detail with a commitment to maintaining impeccable presentation and adherence to professional standards
Flexibility to work varied schedules, including evenings, weekends, and holidays as required by the hospitality industry
Ability to stand and walk throughout the work shift while maintaining professional composure and service excellence

**Preferred Qualifications:**

Hospitality management certification or formal training in luxury service delivery
Experience working in a five-star hotel or premium hospitality establishment
Knowledge of additional guest management systems or revenue management tools
Multilingual capabilities, particularly familiarity with languages spoken in the Mumbai region
Experience with guest loyalty programs and personalized service initiatives
Background in training and development program design for hospitality teams

Quick apply

Refine Your Search

guest experience manager jobs in turbhe mumbai maharashtra

Guest Experience Manager

Sr. Manager - Events (Mumbai)

F&B Manager

Guest Relations Manager

Guest Relations Manager

Head of Operations

Resturant manager

Operation Manager

Deputy General Manager- Hotels

House Manager

Operations Manager - Hospitality Industry

Deputy Banquet Manager

Restaurant and Bar Manager

Shift Manager

Restaurant General Manager

Shift Manager/Supervisor - Miyo Dessert Bar

Guest relation Executive /manager

Banquet Sales Manager

Assistant Restaurant Manager

Front Office Manager | Hostel | Khar West | Rotational Shift

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