Pb Service agent Jobs – 99 Open Jobs Today

Team Leader - Sales
NIRVASA HEALTHCARE PRIVATE LIMITED —Amritsar, Punjab
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
Travel Sales Agent
Voyage Trip Planner Pvt Ltd —Zirakpur, Punjab
- ₹25,000 - ₹50,000 a month
- Full-time
- Sales
- Customer service
- In-person
- Food provided
Quick apply
Office Assistant
Argentum alloys pvt. Ltd. —Ludhiana, Punjab
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Health insurance
Quick apply
Receptionist Front Desk
PSP GROUP —Kharar, Punjab
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Cell phone reimbursement
Quick apply
13d
Social Media Manager
Countryside Heaven private limited —Mohali, Punjab
- ₹20,000 - ₹35,000 a month
- Full-time
- Marketing
- Social media management
- Bachelor's degree
- Cell phone reimbursement
- Food provided
Quick apply
Office Administration Assistant / Filling Officer
Sukhdev & Ahmad Migration Pty Ltd —Batala, Punjab
- ₹8,086.00 - ₹29,024.89 a month
- Full-time
- English
- Microsoft Office
- Databases
Quick apply
Manager-Collection & Retention Field Exe
Vodafone Idea —Mohali, Punjab
- English
- Master's degree
- Analysis skills
Customs Agent
Sun Transportation Systems —Mohali, Punjab
- From ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
Quick apply
Travel Sales Agent
OVERSEAS VACATION —Zirakpur, Punjab
- ₹12,000 - ₹50,000 a month
- Full-time
- Sales
- Customer service
- Microsoft Office
- Paid time off
- Paid sick time
Quick apply
Sales Advisor
APPLEXA INFOTECH SOLUTIONS OPC PVT LTD —Mohali, Punjab
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- English
- Paid time off
- Paid sick time
Quick apply
6d
Exports Marketing Manager
Khosla Machines Pvt. Ltd. —Mohali, Punjab
- Up to ₹7,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
1d
Sales Coordinator
Hotel Mariton —Jalandhar, Punjab
- ₹12,000 - ₹14,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Customer Support Agent
Harvesting India Pvt Ltd —Mohali, Punjab
- ₹12,000 - ₹15,000 a month
- Full-time
- CRM software
- English
- Microsoft Office
Quick apply
Receptionist/Administrator
Countryside Heaven private limited —Mohali, Punjab
- ₹30,000 - ₹40,000 a month
- Weekend availability
- Hospitality
- Google Suite
- Microsoft Office
Quick apply
Business Travel Consultant
Safety Circle India Pvt Ltd —Zirakpur, Punjab
- Up to ₹25,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Executive/Senior Executive/ Assistant Manager- Marketing
Shriram General Insurance —Pathankot, Punjab
- Master's degree
- Bachelor's degree
- MBA
Door to door salesperson— in NZ
Excel sales ltd —Jalandhar, Punjab
- ₹50,000 - ₹52,000 a week
- Weekend availability
- Sales
- 12th Pass
- Bachelor's degree
- Commuter assistance
Quick apply
4d
Receptionist cum telecaller
P S Promoters —Kharar, Punjab
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Cell phone reimbursement
Quick apply
5d
Reservation Assistant (Sales)
Echor Hotels & Resorts —Sahibzada Ajit Singh Nagar, Mohali, Punjab
- ₹22,000 - ₹25,000 a month
- Full-time
- Hospitality
- Sales
- Customer service
- Cell phone reimbursement
- Flexible schedule
Quick apply
Telesales Agent
D2 Global —Ludhiana, Punjab
- ₹10,000 - ₹15,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
2d

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Team Leader - Sales

NIRVASA HEALTHCARE PRIVATE LIMITED
Amritsar, Punjab

Quick apply

Job details

Qualifications

Call centre
Microsoft Office
Analysis skills
Quality assurance
Bachelor's degree
Team management
Leadership
Communication skills

Full job description

About Us

Nirvasa is a fast-growing digital healthcare platform committed to enhancing the overall well-being of individuals through a wide range of evidence-based health products and personalized treatment plans. By combining modern scientific research with expert guidance, Nirvasa aims to deliver safe, effective, and impactful healthcare solutions. We are dedicated to making premium healthcare accessible to all, empowering people to lead healthier, more fulfilling lives.

If you're passionate about working in a dynamic, innovative environment that prioritizes health and wellness, Nirvasa offers exciting career opportunities for you to grow and contribute to a greater mission.

Website : http://nirvasa.com

http://nirvasa.comlinkedin/n : http://linkedin.com/company/nirvasa-healthcare/mycompany

Roles and Responsibility:

We are looking for an experienced and proactive Team Leader for our Call Centre division. The Team Leader will be responsible for overseeing the day-to-day operations of a team, ensuring that all targets are met while maintaining high performance, morale, and adherence to service level agreements (SLAs). The ideal candidate should be well-versed in managing key operational metrics such as shrinkage, attrition, attendance, break management, and driving a results-oriented environment.

Key Responsibilities:

1. Team Management:

Lead, manage, and motivate a team of agents to achieve performance targets and deliver excellent customer service.
Foster a positive team environment, encouraging collaboration, innovation, and personal growth.

2. Shrinkage and Attendance Management:

Monitor and manage shrinkage levels to ensure they are within acceptable limits.
Maintain accurate records of attendance, and ensure effective management of absenteeism.
Work closely with departments to ensure attendance policies are adhered to and identify any patterns that need addressing.

3. Attrition Management:

Implement strategies to reduce attrition by addressing root causes and improving employee engagement.
Conduct regular one-on-one meetings with agents to understand any concerns and provide support for career development.

4. Service Level Agreement (SLA) Management:

Ensure the team consistently meets or exceeds SLAs as outlined by the client or business standards.
Track team performance and provide feedback or corrective actions to ensure SLA adherence.
Monitor quality assurance and process compliance to ensure customer satisfaction levels are met.

5. Break Management:

Ensure break schedules are followed to avoid disruptions in team performance.
Optimize break management to ensure there is no impact on productivity while ensuring agents have adequate time for breaks.

6. Target Driven Performance:

Ensure that agents are motivated and working towards achieving individual and team targets.
Implement performance improvement plans where needed and regularly track progress.
Foster a competitive yet supportive team environment to ensure goals are met consistently.

7. Reporting and Analytics:

Prepare and submit regular reports on key performance metrics, including shrinkage, attendance, SLA compliance, and productivity.
Use data and insights to identify trends and areas for improvement.

8. Coaching and Development:

Provide regular feedback and coaching to agents, offering guidance to help them achieve both personal and team goals.
Facilitate skill development and training sessions to improve team capabilities.

Qualifications:

Bachelor's degree or equivalent experience.
Proven experience in a BPO environment, with at least 1-5 years in a leadership role.
Strong understanding of BPO metrics, including shrinkage, attrition, and SLA management.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to manage and motivate a diverse team.
Results-oriented with a strong drive for success.
Proficiency in MS Office or other relevant software tools for reporting and performance tracking.

Skills & Competencies:

Leadership & Team Management
Time & Attendance Management
SLA & KPI Management
Performance Coaching & Feedback
Conflict Resolution & Problem Solving
Analytical & Reporting Skills

Quick apply

Refine Your Search

service agent jobs in pb

Team Leader - Sales

Travel Sales Agent

Office Assistant

Receptionist Front Desk

Social Media Manager

Office Administration Assistant / Filling Officer

Manager-Collection & Retention Field Exe

Customs Agent

Travel Sales Agent

Sales Advisor

Exports Marketing Manager

Sales Coordinator

Customer Support Agent

Receptionist/Administrator

Business Travel Consultant

Executive/Senior Executive/ Assistant Manager- Marketing

Door to door salesperson— in NZ

Receptionist cum telecaller

Reservation Assistant (Sales)

Telesales Agent

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