Pune Maharashtra Hospitality operations manager Jobs – 101 Open Jobs Today

Assistant Front Desk Manager
Marriott International, Inc —Pune, Maharashtra
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
7d
Client Servicing Manager For Web Development Services
MagicWorks IT Solutions —Pune, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- English
- Project management
- Presentation skills
7d
Front Office Manager
Marriott International, Inc —Pune, Maharashtra
- Full-time
- 12th Pass
- Front desk
- Guest services
8d
Restaurant Manager
Euphoria Events —Wanowrie, Pune, Maharashtra
- ₹25,000 - ₹40,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- English
- Food provided
Quick apply
Finance Executive
Marriott International, Inc —Pune, Maharashtra
- Part-time
- Remote
- Finance
- Supervising experience
- Travel
- Work from home
8d
Live In Personal Assistant
RIS —Pune, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Cell phone reimbursement
- Flexible schedule
Quick apply
2d
Commis 2
Team HR —Pune, Maharashtra
- ₹15,000 - ₹22,000 a month
- Weekend availability
- Hospitality
- Cooking
- 12th Pass
- Health insurance
Quick apply
Sous Chef Pastry
Marriott International, Inc —Pune, Maharashtra
- Full-time
- 12th Pass
- Communication skills
Graphics Designer
Grey Soul Coffee Roasters —Koregaon Park, Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- In-person
- Paid time off
- Paid sick time
Quick apply
6d
Assistant Mgr-Hygiene
Marriott International, Inc —Pune, Maharashtra
- Full-time
- 12th Pass
3d
People Operations Business Partner (India - Remote)
Pricelabs —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Excel
- Psychology
- Human resources
- Work from home
2d
Assistant Area Manager
Kamaths Ourtimes Ice Cream Pvt Ltd. —Pune, Maharashtra
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Hospitality
- Master's degree
- Bachelor's degree
Quick apply
13h
Hotel Manager
SHREE VINAYAKA HOTEL —Pune, Maharashtra
- ₹25,000 - ₹30,000 a month
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick apply
5d
Sales Manager(Hospitality)
Joy Suites Hospitality Pvt Ltd. —Pune, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Sales
- Business development
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
5d
Store Manager
MB Ashtekar Jewellers —Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
18h
Mixologist
FML hospitality Pvt LTD —Kalyani Nagar, Pune, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Serving
- Inventory control
- Inventory management
- Paid time off
- Flexible schedule
Quick apply
2d
AM - Customer Care
Kohler India Corporation —Pune, Maharashtra
- Weekend availability
- Management
- Customer service
- Microsoft Office
2d
Sales Manager
BBF —Pune, Maharashtra
- ₹14,000 - ₹21,000 a month
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Bachelor's degree
- Flexible schedule
Quick apply
6d
Assistant Restaurant Manager
Team HR —Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Weekend availability
- Hospitality
- Management
- Customer service
- Health insurance
- Paid time off
Quick apply
2d
Banquet Sales Coordinator
The Royal Orchid Central Hotel, Pune —Pune, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Food provided
Quick apply
1d

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Assistant Front Desk Manager

Marriott International, Inc -
Pune, Maharashtra

Apply Now

Job details

Full-time
7 days ago

Qualifications

Guest relations
No experience needed
Administrative experience
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26084691
Job CategoryRooms & Guest Services Operations
LocationRaja Bahadur Mill Road, Pune, Maharashtra, India, 411001
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hospitality operations manager jobs in pune maharashtra

Assistant Front Desk Manager

Client Servicing Manager For Web Development Services

Front Office Manager

Restaurant Manager

Finance Executive

Live In Personal Assistant

Commis 2

Sous Chef Pastry

Graphics Designer

Assistant Mgr-Hygiene

People Operations Business Partner (India - Remote)

Assistant Area Manager

Hotel Manager

Sales Manager(Hospitality)

Store Manager

Mixologist

AM - Customer Care

Sales Manager

Assistant Restaurant Manager

Banquet Sales Coordinator

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