Vashi Navi Mumbai Maharashtra Head of customer service Jobs – 514 Open Jobs Today

Head of Operations
DJRS HOSPITALITY —Bandra, Mumbai, Maharashtra
- ₹60,000 - ₹1,00,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Master's degree
- Paid time off
- Life insurance
Quick apply
Retail Operations Head Fashion and lifestyle retail innovators
Skyleaf Consultants —Mumbai, Maharashtra
- ₹40,00,000 - ₹70,00,000 a year
- Full-time
- Customer service
- Master's degree
- Analysis skills
- Flexible schedule
Head Operations - Property Management Services (PMS)
Crest Property Solutions —Lower Parel, Mumbai, Maharashtra
- ₹2,90,000 a month
- Full-time
- Hospitality
- Master's degree
- Analysis skills
Site Head
Archstone Buildwell Private Limited —Ghansoli, Thane, Maharashtra
- ₹65,000 - ₹75,000 a month
- Full-time
- In-person
- Commuter assistance
- Paid time off
Quick apply
12d
Service Head – UPS & Power Backup
MPOWER INDIA PRIVATE LIMITED —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Programmable logic controllers
- Electrical experience
- Bachelor's degree
- Health insurance
Quick apply
Delivery Head|| Bangalore, Mumbai & Pune
Capgemini —Navi Mumbai, Maharashtra
- Microsoft Powerpoint
- Oracle
- PMP
Head of Information Security
CITIZENCREDIT CO-OPERATIVE BANK . LTD —Malad, Mumbai, Maharashtra
- ₹15,00,000 - ₹22,00,000 a year
- Full-time
- Bachelor's degree
- In-person
- Diploma
Quick apply
3d
Senior Operations Executive
Shivji Valji Sheds Pvt. Ltd. —Mumbai, Maharashtra
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Paid time off
- Cell phone reimbursement
Quick apply
Branch Head
Dermaplast Aesthetic Clinic —Panvel, Maharashtra
- ₹50,000 - ₹70,000 a month
- Weekend availability
- Customer service
- Microsoft Office
- Master's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
3d
Chief Operations Officer From Jewellery only
Nornament Designers Pvt Ltd —Charni Road, Mumbai, Maharashtra
- ₹60,000 - ₹80,000 a month
- Full-time
- Project management
- In-person
- Leadership
Quick apply
Operations Head
Falcon Multi Services Ltd —Mumbai, Maharashtra
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Project management
Quick apply
13d
Team Leader - Customer Engagement
Dinero Solutions —Mumbai, Maharashtra
- ₹25,00,000 - ₹30,00,000 a year
- Full-time
- Sales
- Finance
- Master's degree
- Health insurance
Quick apply
13d
Senior Project Manager / Delivery Head
IRIS Business Services Ltd —Vashi, Navi Mumbai, Maharashtra
- ₹1 - ₹50 a year
- Full-time
- Hybrid work
- PMP
- Master's degree
- Project management
Quick apply
MICE Head (Travel Industry)
Trident HRM Services Pvt Ltd —Mumbai, Maharashtra
- ₹50,00,000 - ₹60,00,000 a year
- Full-time
- Hospitality
- Sales
- Master's degree
Quick apply
Operations - Head Guilt-free indulgence desserts company
Skyleaf Consultants —Navi Mumbai, Maharashtra
- ₹24,00,000 - ₹30,00,000 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Customer Care Head
Finoviser Financial Services —Navi Mumbai, Maharashtra
- Customer service
- Master's degree
- Bachelor's degree
Center Head - GSC Mumbai
DHL —Mumbai, Maharashtra
- Management
- Analysis skills
- Project management
10d
Operation Head
Flicka Cosmetics PVT LTD —Goregaon, Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Director - Head of APACME Corporate Banking Operations
Barclays —Mumbai, Maharashtra
- Analysis skills
- Banking
1d
Customer Success Manager
Etrends Technologies Pvt. Ltd. —Malad, Mumbai, Maharashtra
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
Quick apply

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Head of Operations

DJRS HOSPITALITY
Bandra, Mumbai, Maharashtra

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Job details

Full-time
₹60,000 - ₹1,00,000 a month

Benefits

Provident Fund
Leave encashment
Paid time off
Life insurance
Food provided
Paid sick time

Qualifications

Hospitality
Microsoft Excel
Operations management
Master's degree
Analysis skills
Bachelor's degree
Hospitality Management
POS
Business Administration
MBA
Leadership
Restaurant experience
Communication skills
Kitchen experience
Senior leadership

Full job description

Job Description – Head of Operations

Position: Head of Operations
Company: DJRS Hospitality LLP.
Location: Mumbai

About Us

DJRS Hospitality LLP. operates a portfolio of premium hospitality brands, including specialty restaurants, cafés, cloud kitchens, and fine dining concepts. We are looking for an experienced hospitality professional to lead operations across all our brands, ensuring exceptional guest experiences, operational excellence, and sustainable business growth.

Position Summary

The Head of Operations will be responsible for overseeing the complete operational performance of all DJRS Hospitality outlets, including restaurants, cafés, and cloud kitchens. This leadership role requires a strategic thinker with a strong hospitality background who can drive profitability, maintain brand standards, develop high-performing teams, and ensure consistent service excellence across multiple locations.

Key ResponsibilitiesOperational Leadership

Lead and manage operations across all restaurant brands, cafés, and cloud kitchens under DJRS Hospitality LLP.
Ensure all outlets consistently achieve operational, financial, and service excellence.
Develop and implement operational strategies aligned with the company's vision and expansion plans.
Standardize SOPs across all brands while maintaining each brand's unique identity.
Conduct regular operational audits and outlet visits to ensure compliance with company standards.

Financial & Business Performance

Drive revenue growth while maintaining profitability.
Monitor daily, weekly, and monthly sales performance.
Manage outlet P&Ls, food cost, beverage cost, labor cost, and controllable expenses.
Identify opportunities to improve operational efficiency and reduce wastage.
Prepare and present MIS reports and performance reviews to the management team.

Guest Experience

Ensure exceptional guest satisfaction across all brands.
Monitor guest feedback, online reviews, and customer satisfaction metrics.
Resolve escalated guest concerns professionally and implement preventive measures.
Build a culture focused on hospitality, quality, and memorable dining experiences.

Team Leadership

Lead, mentor, and develop Restaurant Managers, Executive Chefs, Area Managers, and support teams.
Build leadership capability through coaching and structured training.
Partner with the HR team on recruitment, onboarding, performance management, and employee retention.
Foster a culture of accountability, collaboration, and continuous improvement.

Compliance & Quality

Ensure compliance with FSSAI guidelines, food safety regulations, hygiene standards, fire safety requirements, and statutory compliances.
Maintain high standards of cleanliness, food quality, and workplace safety.
Ensure all company policies and operational procedures are consistently followed.

Expansion & Projects

Support the launch of new restaurant concepts, cafés, and cloud kitchens.
Coordinate outlet openings, renovations, and operational transitions.
Work closely with Marketing, Finance, Procurement, HR, and Projects to achieve organizational goals.

Qualifications

Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
MBA is an added advantage.

Experience

Minimum 10+ years of experience in hospitality or restaurant operations.
At least 5 years in a senior leadership role managing multiple outlets or brands.
Proven experience in premium dining, casual dining, cafés, or cloud kitchen operations.
Experience handling multi-unit operations with strong financial accountability.

Required Skills

Multi-unit restaurant operations management
Strategic business planning
P&L and budget management
Cost control and profitability improvement
Leadership and team development
Guest experience management
SOP implementation and process optimization
Inventory and procurement management
Vendor management
Strong analytical and decision-making abilities
Excellent communication and interpersonal skills
Advanced Microsoft Excel and operational reporting
Knowledge of POS systems and restaurant technology

Key Performance Indicators (KPIs)

Revenue and profitability growth
Outlet-wise sales performance
Food and beverage cost control
Labor cost optimization
Guest satisfaction and online review ratings
Employee retention and engagement
Compliance audit scores
SOP adherence
Operational efficiency and productivity
Successful execution of new outlet openings

What We Offer

Competitive Salary Package
Performance-Based Incentives
Service Charge (as per company policy)
Staff Meals
Provident Fund (PF) & Statutory Benefits
Employee of the Month Recognition
Employee Engagement Activities
Leadership Development & Career Growth Opportunities
Opportunity to lead and grow multiple hospitality brands under DJRS Hospitality LLP.

Pay: ₹60,000.00 - ₹100,000.00 per month

Benefits:

Food provided
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in vashi navi mumbai maharashtra

Head of Operations

Retail Operations Head Fashion and lifestyle retail innovators

Head Operations - Property Management Services (PMS)

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