calicut kerala customer service Jobs – 210 Open Jobs Today

Team Leader – Client Acquisition & Retention (Sales)
IBN GROUP —Calicut, Kerala
- ₹25,000 - ₹40,000 a month
- Full-time
- Sales
- Customer service
- Finance
- Paid time off
- Cell phone reimbursement
Quick apply
Customer Service Adviser
Sree Gokulam Motors & Services Pvt Ltd —Calicut, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Health insurance
Quick apply
Front Desk Coordinator
Maryland Study Abroad Private Limited —Calicut, Kerala
- ₹18,000.00 - ₹25,514.57 a month
- Full-time
- CRM software
- English
- Microsoft Office
Quick apply
9d
Customer Support Executive (CSE)
Veegal Enterprises LLP —Calicut, Kerala
- ₹5,000.00 - ₹24,502.02 a month
- Part-time
- English
- In-person
- Communication skills
- Commuter assistance
- Paid time off
Quick apply
Receptionist
MIDAC DENTAL CENTRE —Calicut, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
16h
Customer Technical Support
Vikn Codes LLP —Calicut, Kerala
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Front Desk/Receptionist
DIABCARE INDIA —Calicut, Kerala
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
6d
Guest Service Associate
THE RAVIZ HOTELS & RESORTS —Calicut, Kerala
- Full-time
- Hospitality
- Customer service
- Front desk
- Flexible schedule
- Food provided
Quick apply
Receptionist
V TRUST EYE HOSPITAL —Calicut, Kerala
- ₹10,000.00 - ₹21,497.87 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data entry
Quick apply
8d
Cashier/Sales Assistant
Skymond Travel and Holidays —Calicut, Kerala
- ₹33,000 - ₹40,000 a month
- Full-time
- Customer service
- Basic math
- English
- Health insurance
- Paid time off
Quick apply
9d
Customer Support Executive
IOCOD Infotech Pvt. Ltd. —Calicut, Kerala
- Full-time
- Software troubleshooting
- English
- Master's degree
Quick apply
13d
Operations Coordinator – Supply Chain & Customer Support
BENAC BUSINESS SOLUTION PVT LTD —Calicut, Kerala
- ₹15,000 - ₹35,000 a month
- Full-time
- ERP systems
- In-person
Quick apply
“Sales Coordinator”
HUMPTON DECOR —Calicut, Kerala
- ₹15,000 - ₹17,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Cashier/Customer Service
PRAANA jewels —Calicut, Kerala
- ₹9,000.93 - ₹16,000.47 a month
- Full-time
- POS
- In-person
- Paid time off
- Flexible schedule
Quick apply
7d
E-Commerce Manager
Stories Global Homes Pvt Ltd —Calicut, Kerala
- ₹25,000 - ₹60,000 a month
- Full-time
- Customer service
- Analysis skills
- In-person
- Health insurance
- Paid time off
Quick apply
Receptionist
Kings Dental Center —Calicut, Kerala
- Full-time
- Customer service
- Administrative experience
- Organizational skills
Quick apply
Customer Relationship Executive
Apco Hyundai —Calicut, Kerala
- ₹17,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
Quick apply
CUSTOMER RELATIONS MANAGER
Saroj diagnostic laboratory —Chalapuram, Calicut, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- Master's degree
- Administrative experience
- Flexible schedule
Quick apply
SALES EXECUTIVE
Offenso Hackers Academy —Calicut, Kerala
- ₹13,000 - ₹25,000 a month
- Full-time
- Sales
- Bachelor's degree
- In-person
Quick apply
Onboarding Associate
IOCOD Infotech Pvt. Ltd. —Calicut, Kerala
- Full-time
- CRM software
- English
- In-person
Quick apply
8d

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Team Leader – Client Acquisition & Retention (Sales)

IBN GROUP
Calicut, Kerala

Quick apply

Job details

Full-time
₹25,000 - ₹40,000 a month

Benefits

Leave encashment
Paid time off
Cell phone reimbursement
Paid sick time

Qualifications

Sales
Customer service
Finance
Quality assurance
Bachelor's degree
Team management
Data entry
Financial services
Leadership
Communication skills
Time management

Full job description

Role: Team Leader – Client Acquisition & Retention (Sales)

Location: Hilite Business Park, Calicut

About Us

We are IBN Group, a diversified business group with a dynamic portfolio of 7+ companies operating across fintech, education, export, and more. With a strong global presence and offices in Calicut, Dubai, and Russia, we are committed to building innovative ventures that create value and long-term impact.

This hiring is for one of our companies, Fyn Life.

About Fyn Life

Fyn Life is a community-based social media and learning platform designed for traders, investors, and wealth builders. The platform brings together market enthusiasts to learn, discuss, and grow through educational content, expert insights, courses, live sessions, and meaningful community interactions.

Fyn Life focuses on creating a knowledge-driven ecosystem where users can explore topics such as gold, stocks, crypto, trading psychology, macroeconomics, and wealth-building strategies in a responsible and engaging environment.

With a strong emphasis on learning, clarity, and community, Fyn Life aims to help users develop discipline, awareness, and long-term thinking in financial markets.

Role Overview

The Team Leader will be responsible for driving team performance, achieving organizational benchmarks, and ensuring high-quality client management. This role involves leading, mentoring, and monitoring Relationship Managers (RMs) to maximize productivity, improve skill levels, and maintain operational excellence.

Role:

Key Responsibilities

1. Performance & Target Management

Ensure achievement of company benchmarks (monthly/weekly revenue, client acquisition, deposits).
Drive individual RM performance to meet and exceed assigned targets.
Monitor daily, weekly, and monthly KPIs and take corrective actions when required.
Maintain accountability within the team for consistent performance delivery.

2. Team Leadership & Support

Lead, motivate, and guide a team of Relationship Managers (RMs).
Provide continuous support to team members in client handling and conversion strategies.
Foster a high-performance and result-oriented team culture.
Act as the first point of escalation for team-related issues.

3. Training & Development

Conduct onboarding and training sessions for new RMs.
Identify skill gaps within the team and implement structured training plans.
Provide ongoing coaching to improve communication, sales techniques, and product knowledge.
Ensure team members are aligned with company processes and updates.

4. Process Management & Monitoring

Conduct regular team meetings to review performance, pipeline, and challenges.
Track and ensure adherence to internal processes and SOPs.
Maintain and monitor key trackers such as:
Scorecards
Daily Progress Reports (DPR)
Pipeline / Client Acquisition Sheets
Ensure proper documentation and reporting accuracy.

5. Quality Assurance & Feedback

Listen to RM call recordings and provide constructive feedback.
Monitor call quality, client interaction standards, and compliance.
Implement corrective actions to improve overall communication quality.
Maintain high standards of client engagement and professionalism.

6. Client & Complaint Handling

Handle escalated customer complaints effectively and professionally.
Ensure timely resolution of client issues to maintain satisfaction and retention.
Coordinate with internal departments for quick problem resolution.

7. CRM & Follow-Up Management

Ensure proper usage and maintenance of CRM systems by all team members.
Monitor and enforce timely follow-ups on leads and existing clients.
Ensure accurate client data entry and status updates.
Track conversion ratios and optimize follow-up strategies.

8. Productivity & Efficiency Management

Monitor overall team productivity and efficiency metrics.
Identify underperforming areas and implement improvement strategies.
Ensure optimal utilization of resources and time management within the team.

Key Skills & Competencies

Strong leadership and team management skills
Excellent communication and interpersonal abilities
Analytical mindset with performance tracking capabilities
Problem-solving and decision-making skills
Strong understanding of sales processes and client lifecycle
Ability to train, coach, and mentor team members

Requirements:

Strong communication skills
Sales-driven mindset
Minimum 2 years of experience in sales, customer handling, and customer service.
Bachelor’s degree in Business, Finance, or related field
Prior experience in Forex / Financial Services / Sales Team Handling
Experience in managing RM / Sales teams with target-driven roles

What We Offer:

Good salary + very attractive incentives
High-growth career opportunity
Professional and supportive work environment

Work Shift

Monday to Friday: 9:30 AM to 6:00 PM
Saturday: 10:00 AM to 5:00 PM
Every 1st Saturday of the month will be an off day

If you are ambitious, confident, and ready to grow in a performance-driven environment, this is the right opportunity for you.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement
Leave encashment
Paid sick time
Paid time off

Ability to commute/relocate:

Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

Sales: 2 years (Required)

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in calicut kerala

Team Leader – Client Acquisition & Retention (Sales)

Customer Service Adviser

Front Desk Coordinator

Customer Support Executive (CSE)

Receptionist

Customer Technical Support

Front Desk/Receptionist

Guest Service Associate

Receptionist

Cashier/Sales Assistant

Customer Support Executive

Operations Coordinator – Supply Chain & Customer Support

“Sales Coordinator”

Cashier/Customer Service

E-Commerce Manager

Receptionist

Customer Relationship Executive

CUSTOMER RELATIONS MANAGER

SALES EXECUTIVE

Onboarding Associate

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