Kochi Kerala Order processing Jobs – 110 Open Jobs Today

Freight Forwarding - Assistant Manager CS & Operation
Exxonic Shipping Private Limited —Kochi, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Dispatch Executive
Muralya Dairy Products Pvt. Ltd —Kochi, Kerala
- ₹20,000 - ₹33,000 a month
- Full-time
- In-person
- Health insurance
- Life insurance
Quick apply
Supply Chain Executive
GEK GROUP —Kochi, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- In-person
- Manufacturing
- Paid sick time
Quick apply
3d
Operations Executive
THE URBAN PORK COMPANY —Kochi, Kerala
- From ₹15,000 a month
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Negotiation
Quick apply
6d
Accounts & Admin Executive
Voyager IT Solutions Pvt Ltd —Kochi, Kerala
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Front Office Assistant
MINISTRY OF BAKES —Kakkanad, Kochi, Kerala
- ₹9,000 - ₹15,000 a month
- Part-time
- Customer service
- 12th Pass
- POS
Quick apply
8h
Telesales Executive
ALTERNATE FUEL SOLUTIONS —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Part-time
- Customer service
- 12th Pass
- Bachelor's degree
- Cell phone reimbursement
Quick apply
16h
Accounts Executive cum Sales coordinator
Psquare interior furnishing company —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Sales
- ERP systems
Quick apply
16h
E-Commerce Executive
SouthField Technologies Private LTD —Kochi, Kerala
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
- Health insurance
- Food provided
Quick apply
2d
Customer Service & E-commerce Executive
Ewoke Innovative Solutions Pvt Ltd —Kadavanthara, Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Sales Manager
Camerry Ice Cream —Kochi, Kerala
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Master's degree
- Health insurance
Quick apply
1d
E-Commerce Specialist
Tanix Electricals Private Limited —Kochi, Kerala
- Full-time
- Analysis skills
- In-person
- Negotiation
Quick apply
Sales Coordinator
Protectol Health —Kochi, Kerala
- From ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Health insurance
- Cell phone reimbursement
Quick apply
E-Commerce Executive
Southfield Technologies Pvt Ltd —Kochi, Kerala
- Full-time
- Microsoft Excel
- Bachelor's degree
- Organisational skills
- Health insurance
- Food provided
Quick apply
Billing Executive
Addon Integrated Facility Solution —Kochi, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Quick apply
2d
Sales Coordinator
SiXGUARDS SAFETY PVT LTD —Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
Quick apply
E-Commerce Specialist
Neoempower Sports Solutions LLP —Kochi, Kerala
- Full-time
- Analysis skills
- In-person
- Negotiation
Quick apply
Parts Co-ordinator
Shrivenkatesha Heavy Equipments —Kochi, Kerala
- ₹13,000 - ₹16,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Cell phone reimbursement
Quick apply
1d
Purchase Manager (Frozen)
Keerthi Agro Mills Pvt Ltd —Kochi, Kerala
- ₹35,000 - ₹75,000 a month
- Full-time
- In-person
- Manufacturing
- Negotiation
- Food provided
Quick apply
Purchase Executive
DESQOO Enterprises Private Limited —Aluva, Kerala
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
Quick apply

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Freight Forwarding - Assistant Manager CS & Operation

Exxonic Shipping Private Limited
Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
₹30,000 - ₹40,000 a month
2 days ago

Benefits

Provident Fund

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
English
Microsoft Office
Transportation management system
Bachelor's degree
Team management
Business Administration
Logistics
Freight
Leadership
Supply Chain Management
Communication skills
Time management

Full job description

Freight Forwarding - Dubai Back Office.

Assistant Manager – Customer Service & Operation.

Location: Cochin (Kochi), Kerala, India.

Department: Freight Forwarding Operations.

Reports To: General Manager.

Job Summary

Assistant Manager – Customer Service & Operation is responsible for managing and overseeing the day-to-day back-office operations supporting the company's freight forwarding activities in Dubai. The role ensures smooth coordination with overseas customers, shipping lines, airlines, transport providers, customs brokers, and internal teams while maintaining high service standards, operational efficiency, and compliance with company policies.

Key Responsibilities

Operations Management

Lead and supervise the freight forwarding back-office operations team.
Manage Air Freight, Sea Freight (Import & Export), and Cross Trade shipments.
Ensure timely processing of shipment documentation and operational milestones.
Coordinate with the Dubai office for daily operational requirements.
Monitor shipment progress and proactively resolve operational issues.
Ensure all shipments are handled within agreed service levels.

Customer Service

Maintain excellent communication with overseas customers and agents.
Handle customer inquiries, shipment updates, and issue resolution.
Ensure high levels of customer satisfaction and service quality.
Prepare operational reports and shipment status updates.

Documentation & Compliance

Review and verify shipping documents including:
Bill of Lading (BL)
Air Waybill (AWB)
Commercial Invoice
Packing List
Delivery Orders
Certificates of Origin
Ensure documentation complies with UAE customs and international shipping regulations.
Maintain accurate operational records and filing systems.

Team Leadership

Supervise, train, and mentor operations executives.
Allocate workloads and monitor team performance.
Conduct regular performance reviews.
Promote a culture of accountability, teamwork, and continuous improvement.

Vendor & Agent Coordination

Coordinate with shipping lines, airlines, freight agents, transporters, and customs brokers.
Negotiate operational solutions for shipment delays or exceptions.
Maintain strong relationships with overseas partners and service providers.

Process Improvement

Develop and implement standard operating procedures (SOPs).
Identify opportunities to improve operational efficiency.
Monitor key performance indicators (KPIs) and prepare management reports.
Support automation and digital transformation initiatives.

Financial & Cost Control

Verify operational costs and vendor invoices.
Ensure job files are completed accurately for billing.
Monitor profitability of shipments and control operational expenses.

Required Qualifications

Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Additional certification in Freight Forwarding or Logistics is an advantage.

Experience

6–10 years of experience in Freight Forwarding Operations.
Minimum 3 years in a supervisory or managerial role.
Experience supporting UAE/Dubai freight forwarding operations is highly preferred.
Strong knowledge of Air Freight, Ocean Freight, Customs procedures, and international logistics.

Required Skills

Strong leadership and team management skills.
Excellent communication skills in English (spoken and written).
Sound knowledge of Incoterms and international trade documentation.
Experience with freight forwarding ERP/TMS systems.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Strong problem-solving and decision-making abilities.
Ability to work under pressure and meet strict deadlines.
Excellent organizational and time management skills.

Key Performance Indicators (KPIs)

Shipment processing accuracy.
On-time shipment execution.
Customer satisfaction.
Documentation accuracy.
Team productivity.
Cost control and operational efficiency.
SLA compliance.
Employee performance and retention.

Working Hours

Full-time.
Shift timings aligned with Dubai business hours.
Additional hours may be required based on operational needs.

Preferred Candidate Profile

Strong understanding of UAE freight forwarding operations.
Experience managing offshore back-office logistics teams.
Customer-focused with excellent coordination skills.
Ability to lead cross-functional teams and drive continuous improvement.
Self-motivated, detail-oriented, and capable of handling multiple priorities.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

Refine Your Search

order processing jobs in kochi kerala

Freight Forwarding - Assistant Manager CS & Operation

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