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Associate Director

Sagility -
Bengaluru, Karnataka

Apply Now

Job details

9 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
English
Microsoft Office
Master's degree
Digitization
Bachelor's degree
Machine learning
Blueprint reading
Organisational skills
Lean Six Sigma
AI

Full job description

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

This Role serves as the strategic architect of value creation and transformation leadership at Sagility Health, a premier healthcare BPO organization. This senior-level role combines deep healthcare domain expertise with consulting acumen to drive operational excellence across client engagements. The position reports directly to executive leadership and operates at the intersection of strategic advisory, technology-enabled transformation, and measurable business outcomes.

Job title:

Associate Director

Job Description:

Key Responsibilities:

Design and build comprehensive Blueprint of Transformation Roadmaps that translate enterprise-level vision into actionable initiatives with defined timelines, resource requirements, and value realization milestones.
Drive discovery processes and solution validation activities, conducting comprehensive assessments of current-state operations, identifying transformation opportunities, and quantifying potential value across automation, digitization, consolidation, and workflow redesign levers.
Provide expert oversight for due diligence activities during client onboarding, transitions, and strategic hiring initiatives, ensuring alignment between organizational capabilities and transformation objectives.
Translate complex healthcare domain knowledge into actionable shift-left strategies that move intervention points earlier in workflows to prevent errors, reduce rework, and optimize resource utilization.
Own end-to-end outcomes for transformation initiatives, establishing success metrics, tracking deployment of technology-related transformations, and ensuring realization of projected benefits including cost savings, quality improvements, and operational efficiency gains.
Architect value creation frameworks that quantify and communicate the business impact of transformation initiatives, developing financial models that demonstrate ROI across multiple dimensions including labor productivity, error reduction, compliance improvement, and patient satisfaction.
Serve as subject matter expert across healthcare BPO functional areas including revenue cycle management, claims processing, prior authorization, eligibility verification, provider credentialing, and member services.
Lead cross-functional teams in implementing process redesign initiatives, leveraging Lean Six Sigma methodologies, workflow automation platforms, and AI-powered solutions to achieve efficiency improvements.
Establish and maintain thought leadership through development of best practices, frameworks, and methodologies that advance Sagility Health's consulting capabilities and market differentiation.

Essential Skills

5-7+ years’ experience in the Healthcare BPM industry. Overall experience 10-14+ years

Deep expertise in Contact Center Operations. Experience in US healthcare will be an added advantage
Proven experience designing and implementing automation solutions using technologies such as Robotic Process Automation (RPA), artificial intelligence, machine learning, and workflow orchestration platforms with documented results
Experience in Customer-Facing roles preferred and should have worked with international clients
Strong planning and organizational skills with the ability to prioritize activities with a proven ability to consistently meet deadlines
Excellent spoken and written proficiency in English with excellent Presentation Skill
Proficient in MS Office, MS Excel and PowerPoint presentation
Ability to manage client relationships with strong CRM skills and with good stakeholder and escalation management
Strong understanding of BPM Operations, Quality, and Service with a Deep understanding of the different aspects of BPM business QA, MIS, SLA, Baselining, etc.
Self-starter, independent, initiator, strong organizational, presentation, interpersonal, and consultative skills
Ability to communicate effectively with diverse individuals, groups, and all levels of the organization
Aptitude for translating complex topics into broadly understandable messages, tailored to various audiences
Team player, dynamic & result oriented with an ability to build a close rapport with key internal stakeholders and clients
Professional maturity and a sense of urgency and accountability
Knowledge and experience of service level measurement techniques and systems, including the practical knowledge of what should be measured and how to go about it

Qualification

Bachelor's degree in any field required master’s degree preferred
Professional certifications in Automation / RPA tools preferred
Professional certifications demonstrating healthcare domain expertise preferred

Location:

BangaloreIndia

Apply Now

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